User Guide

Troubleshooting Your Print System 115
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
For more information, see Troubleshooting General Printing Problems (http:/
/www.novell.com/documentation/lg/nw51/printenu/data/hlgnvvum.html) in
NetWare 5.1 Queue-Based Print Services.
A5. All NDPS environment
If you have the new client software and are submitting jobs to the printer
through Printer Agents and a Print Device Subsystem, then you are using
NDPS. See “Narrowing Your Focus” on page 116 for more information.
A6. Mixed NDPS and queue-based environment
For backward compatibility, it is possible to be using both queue-based
printing and NDPS together. Here are the two ways this can happen:
 Clients such as DOS, Macintosh, OS/2, and UNIX are unaware of NDPS
and are unable to submit jobs to NDPS Printer Agents directly. The clients
must therefore send jobs to a print queue. An NDPS Printer Agent can be
configured to emulate a print server and service jobs from the queue to an
NDPS printer.
 Some network printers can receive jobs only from a NetWare queue and
print server (for example, remote printers). If a client is configured to
send jobs only to a Printer Agent, the Printer Agent might be configured
to transfer the job to a queue where it can be serviced by a print server.
Because two different print systems are being used, the problem could exist in
either print system. See “Narrowing Your Focus” on page 116 to continue.