User Guide

Troubleshooting Your Print System 117
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
B1. Send job to same printer from other workstations
Try printing to the same printer from one or more different workstation. This
will help you narrow your search to the specific workstation or to the whole
printing system.
B2. Has workstation printed to this printer before?
Has this workstation submitted jobs to this printer that printed successfully?
Determine the following:
 Is this a new setup?
 Is this the first time printing was attempted from this workstation since
any changes were made?
 Has this setup been working before and now is not?
If this is a new setup or a new configuration, then something might not be
configured.
If a job sent from this workstation has been printed successfully before, go to
“Determining Your Platform When Problem Affects Only One Workstation”
on page 118 to further track the problem.
B3. Gather information on setup and configuration
The initial setup might have been done incorrectly. Refer to “Creating NDPS
Printers” on page 62 for more information.
B4. Has printing ever worked with the current configuration?
Have any users been able to print jobs from their workstations using this
configuration? Determine the following:
 Is this a new setup?
 Is this the first time printing since any changes were made?
 Has this setup been working before and now is not?
If this is a new setup, or a new configuration then something might not be
configured properly.
If other users have been printing successfully, then go to “Tracking Jobs from
a Workstation” on page 123 to further track the problem.