User Guide

120 Novell Distributed Print Services Administration Guide
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
Isolating Printing Problems Affecting Only One
Windows Workstation
Chart D NDPS Troubleshooting
Check Status of
printer in Windows
Control Panel.
SEE NOTE D1
START HERE
Check to see what
network object
installed printer is
servicing.
SEE NOTE D2
Check Status of
printer in NDPS
Printer Manager.
SEE NOTE D3
Determine problem
from error message.
SEE NOTE D4
GO TO CHART E
NOTE D6
Are
queues going to
an NDPS printer?
Go to Chart H.
SEE NOTE D7
YES
NO
Netware Queue
object
SEE NOTE D5
Printer is set for
working offline
SEE NOTE D9
Other possibilities
SEE NOTE D10
Status is good.
NDPS object
(controlled access
printer or public
access printer)
Status is not good.
Status is good. Status is not good.
SEE NOTE D8
Go to
“Troubleshooting
General Printing
Problems” in Queue-
Based Print
Services.