User Guide

Troubleshooting Your Print System 121
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
D1. Check status of printer in Windows Control Panel
Printing from a Windows environment introduces several complexities which
might or might not be related to the network or the printer. Some problems can
be found and resolved right in the Windows environment. Check the status of
the printer in the Windows Control Panel to see if any problems are evident.
D2. Check to see what network object the installed printer is
servicing
Determine the network object print jobs are being redirected to.
1 Select the Printers folder from the Windows Control Panel or the Start/
Settings menu.
2 Select the installed printer and click File/Properties (or use the right-click
Properties option).
3 Click the Details tab.
4 Look at Print to the Following Port.
Identify the network object being printed to and determine if it is a Queue
object or an NDPS Printer object.
D3. Check status of printer in NDPS Manager
If the job did not appear in the job list, view information about the specific
installed printer using the NDPS Health Monitor.
D4. Determine problem from error message
With many printing problems, an error will be reported on the printer, the
client trying to print, or the server. If an error condition exists, use the
information provided to try to resolve the problem and then try again. If the
error is on the printer, see your printer's operating manual.
D5. NetWare queue object
This printer is queue-based, meaning that the print driver prints to network
printers by redirecting jobs to a queue.