User Guide

Troubleshooting Your Print System 125
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
E4. Job printed this time but nothing was changed
If the job printed now, there is no authoritative explanation as to why it didn't
print the first time. If you followed these steps, no configurations have been
changed; the job was only paused and released. Try printing the job again and
see if normal printing continues. If not, try pausing the printer again and see if
any other symptoms occur.
E5. Job did not print and is still in the job list
If the job does not print and is still in the job list, then check for job holds,
delays, and priority settings.
E6. Job did not print but is no longer in the job list
If the job did not print, but it is not in the job list, then the job was sent to the
printer and no error was reported back to the system. Check these issues:
 Are you are checking the correct physical printer?
 Are you are using the correct print driver in your application?
 Are your drivers and printers talking the same language (for example
Postscript or PCL)?