User Guide

Troubleshooting Your Print System 127
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
F1. Check availability of network printer
Make sure that the printer is set to accept jobs. In iManage, verify that input is
not paused.
F2. Check for error messages
With many printing problems, an error will be reported on the printer, the
client trying to print, or the server. If an error condition exists, use the
information provided to try to resolve the problem and then try again. If the
error is on the printer, see your printer's operating manual.
Also confirm that your NDPS objects are configured properly.
F3. Test file prints but jobs from application do not
If the test file prints but jobs from the application do not, then there is a
problem with the way the job is being formatted by the application or handled
by the driver. Reinstall the current print driver provided by the printer
manufacturer. Also try printing from different applications to determine
whether one application works while another does not. If this is the case, the
problem is related to the application itself.
F4. Job is being held in spooler
The job is being held in the job spooler. Check for job holds, delays, and
priority settings. If one of these conditions exists, change the status to print the
job. If the job prints, then see “F3. Test file prints but jobs from application do
not” on page 127.
F5. Job did not print but is no longer in the job list
If the job did not print but it is not in the job list, then the job was sent to the
printer and no error was reported back to the system. Make sure you are
checking the right physical printer.