User Guide

Troubleshooting Your Print System 129
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
Chart G NDPS Troubleshooting
START HERE
Determine degree of
printing problems.
SEE NOTE G1
No print jobs are
printing from any
networked printer.
SEE NOTE G2
No print jobs are
coming from a
specific printer.
SEE NOTE G3
Jobs are printing
but are slowed or
corrupted.
Printer is a q-based
printer serviced by
a Print Server
SEE NOTE A4
Printer Agent is
submitting print
.jobs to a queue.
SEE NOTE A6
Don't know.
SEE NOTE G4
Determine printing
environment.
SEE NOTE A3
Printer Agent is
pulling jobs from a
queue.
SEE NOTE A6
Printer receiving
jobs from an NDPS
Printer Agent.
Does
the NDPS status
screen show
any errors?
No
Yes
Check Status of
NDPS printer in
NetWare
Administrator.
SEE NOTE G5
See CHART H
NOTE E2
Do print
jobs
appear in the job
list?
No
Yes
See Note G6
See Note G7
Go to CHART E
Go to
“Troubleshooting
General Printing
Problems” in Queue-
Based Print
Services.