User Guide

Troubleshooting Your Print System 131
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
 XON/XOFF might need to be enabled (serial printers).
 Your hardware (cable, port, printer) might be faulty.
Job Corruption
If jobs are printing in pieces, the printer might not have sufficient memory to
hold the entire page to be printed. If it does not, it will print the part of the page
it has in memory and continue printing on the next page. This problem occurs
when printing jobs that contain large graphics.
G5. Check status of NDPS Printer in iManage
From iManager, click Manage Printer and then select the NDPS printer you
want to check. View the information on the Printer Control page.
G6. A problem is identified in an error message
Try to determine problem from the status or error message and resolve it.
 Make sure that job input or output is not paused.
 Check for any details that are grayed out and not available; these might
show you a problem.
G7. Jobs are getting to the job list but the printer is unable to print
them
Do the following:
 Make sure there are no holds or delays.
 Make sure the printer is configured properly.
 Check the status of the gateway if one is being used. (A gateway is always
needed unless the Printer Agent is embedded in the printer itself.)
See “Tracking Jobs from a Workstation” on page 123 for more information.