User Guide

132 Novell Distributed Print Services Administration Guide
Novell Distributed Print Services Administration Guide
103-000137-001
August 31, 2001
Novell Confidential
Manual 99a38 July 17, 2001
Problems Integrating with Queue-Based Components
Chart H NDPS Troubleshooting
PROBLEM: Jobs sent through a
queue are not printing.
Are print jobs
getting to Printer Agent
job list?
YES YES
Printer is receiving jobs from an NDPS
Printer Agent which is pulling the print jobs
from a queue.
NDPS Printer
Agent
Non-NDPS
Client
NDPS Printer
Queue
PA
Check Printer Agent
job list.
SEE NOTE E2
NO
YES
Are print jobs in
queue job list?
NO
See CHART E
Check spooling
configuration of the
printer.
SEE NOTE H1
Check job list for
queue.
SEE NOTE H3
Reconfigure
spooling.
SEE NOTE H2
SEE NOTE E3
Or reconfigure
spooling.
Make sure NDPS
printer input is not
paused.
SEE NOTE H1
Make sure jobs are
redirected to queues
correctly.
SEE NOTE H4
Is the
job spooling
configured with the
correct queue
name?
NO