User Guide

Troubleshooting 123
Novell DNS/DHCP Management Utility Administration Guide
103-000164-001
September 4, 2001
Novell Confidential
Manual 99a38 July 17, 2001
6 Troubleshooting
This chapter contains troubleshooting information for DNS and DHCP.
DNS
This section provides the following troubleshooting information for DNS:
 “Troubleshooting Checkpoints” on page 123
 “Common Configuration Problems” on page 124
 “Common Operational Problems” on page 125
 “Troubleshooting Windows 95 TCP/IP Problems” on page 128
 “Using the "-F" Command Line Option for DNIPINST.NLM” on page
134
 “Server Access to DNS/DHCP Locator Object Not Required” on page
134
Troubleshooting Checkpoints
If you experience problems related to DNS or TCP/IP, you can use the
following steps to begin troubleshooting.
1. Run the WINIPCFG utility to determine your IP address, then ping your
address from a functioning client.
If you do not receive a response, your client's TCP/IP stack is not
functioning. One of the following problems might be the cause:
 The client's TCP/IP stack might be incorrectly configured.
 The client did not receive an IP address from DHCP properly.