User Guide

106 Server Operating System Administration Guide
Server Operating System Administration Guide
103-000148-001
August 30, 2001
Novell Confidential
Manual 99a38 July 17, 2001
 “Gathering Information” on page 107
 “Simplifying the System” on page 109
 “Using Troubleshooting Resources” on page 109
 “Developing Hypotheses and Performing Tests” on page 111
 “Looking for Additional Help” on page 111
 “Documenting the Solution” on page 112
You can find additional tips in TID 2938836, “Before Calling Support for OS
Issues” at Novell’s Support Web site (http://support.novell.com/cgi-bin/
search/tidfinder.cgi?2938836).
Keeping Your Servers Patched
Many problems that might occur on your server will have already been solved
by Novell and provided in the form of a patch file. It is essential that you load
all server and client patches.
Novell provides regular Support Packs that contain patches for the complete
operating system and associated products. To locate the latest patches for your
network, see the Minimum Patch List page on the Novell Support Web site
(http://support.novell.com/misc/patlst.htm).
To locate specific patches for SERVER.NLM and updates for other NLM
TM
programs, see the Patches and Files page on the Novell Support Web site
(http://support.novell.com/filefinder/). Copy updated NLM programs to the
server’s startup directory where they will overwrite the previous versions.
In addition, be sure you use up-to-date drivers for the version of NetWare that
you are using. Use drivers that ship with the product; drivers that are tested,
certified, and made available on the Novell’s Support Web site (http://
support.novell.com/); or certified drivers released by hardware vendors.
Check product certification bulletins on the DeveloperNet
®
Web site at Novell
Solutions Search (http://developer.novell.com/solutions). In the Software
category, select LAN adapters or WAN adapters to learn which versions are
most recent.
ODI
TM
HSM Specification 3.31 supports NBI (NetWare Bus Interface), HIN
(hardware instance number), instance unload, and industry-standard PCI Hot
Plug technology. Do not mix uses of a driver written to the 3.3x/1.1x ODI
Specification with 3.2 ODI Specification support modules. The LAN driver
certification bulletin will list the specification a LAN driver is written to. In