User Guide

Troubleshooting the NetWare Server 107
Server Operating System Administration Guide
103-000148-001
August 30, 2001
Novell Confidential
Manual 99a38 July 17, 2001
some cases, you will need to contact the IHV (independent hardware vendor)
that wrote the driver.
To verify the compatibility of the ODI modules with the LAN drivers on your
server, download and run DRVSPC.EXE (http://support.novell.com/servlet/
tidfinder/2911341).
NetWare 6 drivers for storage devices and host bus adapters are written to the
NWPA (NetWare Peripheral Architecture
TM
) specification.
Eliminating Obvious Causes
Be sure to eliminate any obvious causes for network problems—such as
making sure that everything is plugged in and that the power is on. Consider
the following:
 Check the Novell Knowledgebase (http://support.novell.com/search/
kb_index.htm) for known problems with software and hardware.
 Inventory the hardware and cabling systems to make sure that everything
is plugged in, connected, and terminated properly.
 Check for user errors.
 Make sure that all hardware is Novell certified. Check the Novell
DeveloperNet Web site (http://developer.novell.com) for a list of
hardware and software products certified to run with NetWare.
 Make sure that there are no rights problems. Insufficient rights prevent
you or your users from accessing volumes, directories, and files and from
performing file operations.
Gathering Information
Start gathering information about the context of the problem. Ask the
following questions:
 When does the problem happen? For example, a problem that occurs
regularly at midnight could be related to file compression. A problem
occurring in the morning could be related to spikes in network usage as
users log in.
 Can you duplicate the problem? Is it constant or intermittent? If
intermittent, at what intervals does it happen?