User Guide

108 Server Operating System Administration Guide
Server Operating System Administration Guide
103-000148-001
August 30, 2001
Novell Confidential
Manual 99a38 July 17, 2001
 Can the problem be associated with other activities happening on the
network at the same time or with specific hardware and software? For
example, does the problem occur only when the network activity is
highest? Does it occur only on certain workstation platforms?
 Did anything change shortly before the problem began to occur? For
example, did you install new software?
 What components of the network are involved—the server, some or all of
the workstations, printers, or other peripheral devices?
 What error or console messages are displayed? What NLM program is the
source of the message? Check server error logs.
 What do configuration and log files reveal? If you need to call Novell
Technical Support, gather information about your server and network,
including log files such as ABEND.LOG, SYS$LOG.ERR, and
VOL$LOG.ERR. Also have your hardware and software configuration
and version numbers available.
To get this information, you can run, view, and send a configuration report
on your server using NetWare Remote Manager. For procedures, see
Running and Viewing the Server Configuration Report in the NetWare
Remote Manager Administration Guide.
 If you suspect problems with eDirectory, gather the following
information:
 Number of servers in the tree
 Structure of the tree
 Number of objects per partition
 Error messages
 Names of servers holding master replicas
 Versions of eDirectory on pertinent servers
 Compare the affected computers to similar computers. Do some
computers have the problem, while others do not? If so, what is different
between the affected and unaffected computers?