User Guide

Troubleshooting Issues 101
Novell Client for Windows
103-000159-001
December 7, 2001
Novell Confidential
Manual 99a38 July 17, 2001
By default, the client uses DHCP to locate a Discovery Agent. (This
assumes that a Discovery Agent is configured on the dial-up host
network.)
The client uses an NWHOST file, if present, which contains server names
and their addresses. This might be a preferred way to run your client. (The
file is created in the NOVELL\CLIENT32 directory on the workstation.)
The client also supports DNS names. After connecting to the dial-up host,
make sure that your DNS server is working properly by attempting to
ping your server using its DNS name. If the ping was successful, then use
that same DNS name as your server name in the login dialog.
HINT: Isolate the problem down to name resolution by using an IP address
instead of the server name. If the login works, the problem is in name resolution.
2 Make sure that the IP stack is still functioning properly by pinging known
active IP nodes that are on the dial-up host network.
3 If you are using IP with Compatibility Mode on the client and cannot see
any IPX servers, make sure that the clients Migration Agent is configured
properly.
See “Dial-Up Networking with Compatibility Mode” on page 101.
Dial-Up Networking with Compatibility Mode
In order to use Compatibility Mode to locate IPX services over a dial-up
connection, you should statically configure the Migration Agent on the
Compatibility Mode Driver property page.
NOTE: If your dial-up host supports DHCP Inform requests and is configured to
hand out Migration Agents, you shouldn’t need to set the Migration Agent statically.
1 Click Start > Settings > Control Panel.
2 Double-click Network > Compatibility Mode Driver (CMD).
3 Uncheck the Use DHCP check box and then add a Migration Agent, using
an IP address in dotted format (for example: 137.65.1.5).
You can also use a DNS name, keeping in mind the dial-up environment
that you are using.
4 Press OK to save the changes.