User Guide

Troubleshooting FTP Problems 19
Novell NetDrive Administration Guide
103-000170-001
September 4, 2001
Novell Confidential
Manual 99a38 July 17, 2001
4 Troubleshooting FTP Problems
The following are troubleshooting tips that should help when you encounter
FTP errors.
If you can’t create files using Microsoft Word, your NetWare
®
6 FTP
server that is running FTP might not support filenames that have the tilde
(~). To configure NetDrive to remove or replace tildes when connecting
to your FTP Web server, click your FTP site in the NetDrive Main
Window and then click Advanced > File Names.
If you can’t create a directory in Windows Explorer, your NetWare 6 FTP
server might not support spaces in filenames.
If you can’t connect to your NetWare 6 FTP server, check to make sure
that
Your username and password is correct (remember that they are case
sensitive).
Your Internet connection is still active.
Your URL is entered correctly. For anonymous logins, specify an e-
mail address because many FTP servers require the e-mail address as
the password.
To specify an e-mail address, in the NetDrive Main Window click
File > Program Settings > General.
If the directory listing is empty for your FTP site, try flushing the
directory cache. To do this, in the NetDrive Main Window click File
> Program Settings > Cache > Flush Directory Listing upon Each
Connection.
If the problem persists, change the server type from Auto Detect to
the actual server type. To do this, click your FTP site in the NetDrive
Main Window and then click > Advanced > Advanced > Host Type.