Warranty

Limited Warranty
Limited Warranty
Novi Security, Inc. (“Novi”) warrants that this product is free from defects in
materials or workmanship for one year from the date of purchase. Within this
period, Novi will, at its sole option, repair or replace any components that fail
under normal operation or use (See product spec sheets for detailed
information). Such repairs or replacement will be made at no charge to the
customer for parts or labor, provided that the customer shall be responsible
for any transportation cost and that the product has not been tampered with in
any way. This warranty does not cover failures due to abuse, misuse, accident
or unauthorized alterations or repairs.
Novi retains the exclusive right to repair or replace the product or offer a full
refund of the purchase price at its sole discretion. Such remedy shall be your
sole and exclusive remedy for any breach of warranty. Novi shall not be
liable for any incidental or consequential damages for breach.
Procedure for Claims under Limited Warranties
To obtain warranty service, an original or copy of the sales receipt from the
original retailer is required.
To obtain warranty service, follow these two steps:
1. Contact Novi via email at [e-mail] or by phone at
[phone] ext. 4 to receive authorization (RMA) number