Nuance SafeCom Go Canon Administrator’s Manual D60707-18 April 2013
Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referred to herein are the property of their respective owners. Nuance Communications, Inc. cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification.
Table of Contents 1 Introduction ............................................................................................4 1.1 SafeCom Go Canon ......................................................................... 4 1.2 Requirements ............................................................................... 4 1.3 SafeCom Go Canon products ............................................................. 7 1.4 SafeCom ID devices .......................................................................
3.7.2 Register card with Windows logon .................................... 37 4 Troubleshooting ..................................................................................... 38 4.1 SafeCom Go Canon device trace facility ............................................. 38 4.2 SafeCom Help Desk Assistant .......................................................... 38 4.3 SafeCom scan jobs not tracked ........................................................ 38 5 Regulatory information ................
1 Introduction 1 Introduction 1.1 SafeCom Go Canon SafeCom Go Canon is the internal solution for Canon MFPs. It integrates with the touch-screen control panel of the Canon MFP and offers user authentication by code and/or card. SafeCom Go Canon works together with the SafeCom G4 Server software and is designed to help companies and organizations gain control over their printing costs and document security.
1 Introduction Table 1 SafeCom Go Canon supported Canon MFPs Canon ADVANCE MFP imageRunner ADVANCE C2000 Series C2020, C2020F, C2020H, C2020i, C2020L C2025, C2025H C2030, C2030F, C2030H, C2030i, C2030L C2220, C2220F, C2220i, C2220L, C2225, C2225i, C2230, C2230F, C2230i imageRunner ADVANCE 4000 Series 4025, 4035, 4045, 4051 imageRunner ADVANCE C5000 Series C5030, C5030F, C5030i, C5035, C5035F, C5035i, C5045, C5045F, C5045i, C5051, C5051F, C5051i N USB (Use p/n to order from Canon) USB Device Port B1 (p/n
1 Introduction Canon MFP iRC2620, iRC2620G, iRC2620N, iRC3220, iRC3220N iR2270, iR2270F, iR2270G, iR2870, iR2870F, iR2870G, iR3570, iR3570F, iR3570G, iR4570, iR4570F, iR4570G iR7270N, iR8070, iR8570N, iR9070, iR85+, iR105+, IR105i iR5070, iR5570, iR5570N iR6570, iR6570N iRC2570, iRC2570C, iRC2570Ci, iRC2570F, iRC2570i iRC2580, iRC3170, iRC3170C, iRC3170Ci, iRC3170F, iRC3170i, iRC3170U, iRC3180, iRC3180i iR7086,iR7086B, iR7086N, iR7095, iR7095i, iR7095P, iR7105, iR7105B, iR7105i iRC5058, iRC5068, iRC5870, i
1 Introduction iR3225, iR3225F, iR3225N, iR3230, iR3230N, iR3235, iR3235F, iR3235i, iR3235N, iR3245, iR3245F, iR3245i, iR3245N imagePRESS 1100, imagePRESS 1125, imagePRESS 1135 A 1.3 Device does not support IMI and hence the copy process cannot be stopped when the user runs out of credits. SafeCom Go Canon products Identification by card requires a USB SafeCom ID Device (card reader) and the Canon MFP must feature an available USB port.
1 Introduction 1.5 Available documentation SafeCom Smart Printing SafeCom Smart Printing Administrator’s Quick Guide D10600 How to install a SafeCom Smart Printing solution. SafeCom G4 SafeCom G4 Administrator’s Manual D60650 A comprehensive Manual that the administrator should consult to make a successful SafeCom solution. Includes information about SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and SafeCom Pay.
1 Introduction 1.7 Document history Revision D60707-18 SafeCom Go Canon version S88 010.020*12. Corrected list of supported Canon models (1.2). Possible to configure Guest login (2.7.3 and 3.2). Upload log to server (2.7.5) Added section 2.8.14 HP Access Control USB proximity card reader (HP M24) Revision D60707-17 SafeCom Go Canon version S88 010.020*10. Updated to reflect the introduction of SafeCom G4 Server. Introduction of ID Device license. Updated installation section 2.4.
1 Introduction Revision D60707-11 SafeCom Go Canon version S88 010.020*01 Updated to reflect the introduction of SafeCom G3 Server. Support for imageRunner ADVANCE C2000, C8000 and 6000 Series. Revision D60707-10 SafeCom Go Canon version S88 010.020*01 Support for imageRunner ADVANCE C5000, C7000 and C9000 Series. Possible to reference multiple SafeCom servers (2.7.3). Tracking of Scan, E-mail and Fax jobs (2.7.3). Possible to pre-fill and hide domain field (2.7.3).
2 SafeCom Go Canon 2 SafeCom Go Canon 2.1 Overview Make sure the SafeCom G4 Server software installation has been completed as described in SafeCom Smart Printing Administrator’s Quick Guide D10600. 1. 2. 3. 4. 2.2 Install optional card reader (2.2). Prepare MFP for installation (2.3). Install SafeCom Go Canon software (2.4). Restart the MFP. Specify SafeCom server and register device (2.5). Install optional card reader This section is only relevant if users will login by card.
2 SafeCom Go Canon 2.3.2 Older Canon devices Note: When SafeCom is responsible for authentication (SafeCom Go Login is started) then the Additional Functions button only works once logged into the SafeCom solution. 1. 2. 3. 4. 5. 6. 7. Press to access Additional Functions. Tap System Settings. In System Settings tap Dept ID Management. Tap Off and tap OK. In System Settings tap System Manager Settings. Make sure System Manager ID is blank and tap OK. Tap Done.
2 SafeCom Go Canon 2.4.1 Canon imageRunner ADVANCE series 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000/sms. Example: http://172.16.6.55:8000/sms Use of JavaScript (Active Scripting) must be enabled in the browser. 2. 3. Enter Password. The default SMS password is: MeapSmsLogin. Click Log In. Install SafeCom Go login application: 4. 5. 6. 7. 8. 9. 10. In the browser click Enhanced System Application Management in the left menu.
2 SafeCom Go Canon 21. 22. 23. In the Function Settings menu to the left, click Send. In the Common Settings menu to the right, click Communications Settings - E-Mail/I-Fax Settings. In the Communications Settings - E-Mail/I-Fax Settings window clear the Use SMTP Authentication for Each User checkbox and click OK in the top right corner. Restart the MFP: 24. 2.4.2 On the control panel press and hold the power button to restart the MFP.
2 SafeCom Go Canon 18. 2.5 On the control panel press and hold the power button to restart the MFP. The Restart… device command in SafeCom Administrator does NOT work with Canon MFPs. Specify SafeCom Server and register device 1. Open a web browser and enter the address of the MFP in the address field followed by :8000/safecom. Example: http://172.16.6.55:8000/safecom Use of JavaScript (Active Scripting) must be enabled in the browser. If a System Manager is defined (2.8.
2 SafeCom Go Canon 2.6 Display the Pull Print icon On Canon imageRunner ADVANCE series the Pull Print icon is by default added to the bottom of the list and in some cases users will need to tap Show All on the printer’s control panel to see it. To display bring the SafeCom Pull Print at the top perform these steps: 1. 2. 3. 4. 5. 6. 2.7 Login at the printer as a user with Administrator rights in SafeCom. Tap the MEAP icon in the top right corner of the screen. Tap Main Menu Button Display Settings.
2 SafeCom Go Canon 2.7.2 Information web page The Information web page shows version and configuration summary. 1. D60707-18 Click Information on the menu to access the Information web page.
2 SafeCom Go Canon 2.7.3 Configuration web page The Configuration web page is used to configure SafeCom Go Canon as to which server it should connect to, how users are to be identified etc. The SafeCom Server section is used to specify the SafeCom server. Enter Group name, TCP port (default is 7500) and Server address in Add server. See also 2.8.2. Note: After you click Apply you should allow one minute before the changed SafeCom Server settings take effect.
2 SafeCom Go Canon Device name and Device model are automatically filled-in. Device location and Contact person are useful for maintaining the SafeCom solution. Fill out the Configuration web page according to the following descriptions: Login method: o Auto-sense (default): If a USB ID device is connected to the MFP then Card or Windows is selected. If no USB ID device is detected then ID code is selected.
2 SafeCom Go Canon Login without PIN code: Check if users do NOT need to enter a 4-digit PIN code at login. This setting applies to the device and overrules the equivalent user property on the SafeCom G4 server. Drivers: When Pull Printing, SafeCom compares the driver name embedded in the print job with this list of driver names. If no match is found the document appears with a question mark [?] in the document list on the device.
2 SafeCom Go Canon 2.7.4 High speed print: Check to allow faster printing. With high speed print the print speed becomes comparable to that of printing the document directly to the device. Guest Login: Check to allow users to tap a Guest button on the SafeCom Go login screen. The Guest button gives access to for example the Copy function without having to be authenticated by SafeCom.
2 SafeCom Go Canon 2.7.5 Log web page The Log web page allows enabling, disabling and viewing of logging information. Logging should only be enabled if advised to do so as part of a troubleshooting process. 1. 2. Click Enable to start logging. Click Disable to stop logging (text changes on the button). When the log file reaches the 512 Kb maximum the log file is overwritten with new data. If Upload log to server is enabled the device will upload the log to the server once an hour.
2 SafeCom Go Canon 2.7.6 Language web page The Language web page allows selection of language. The new language takes effect the next time someone logs in at the MFP. 1. 2. Select a Language. Click Apply. All language texts are stored in the XML file captions.xml. Additional languages can be added to this file if required. 2.7.7 Password web page The Password web page allows change of password.
2 SafeCom Go Canon 2.8 SafeCom Go Canon – How to The following subsections contain step-by-step instructions for some of the administrator’s common tasks. 2.8.1 Get the SafeCom Go Canon software The SafeCom Go Canon software files were installed from the SafeCom CD or can be downloaded using the SafeCom Administrator function Check for updates. Alternatively a software package can be downloaded: 1. 2. 3. 4. Download the safecom_go_canon_nnn.exe file from the link supplied to you.
2 SafeCom Go Canon 2.8.3 Register device 1. 2. 3. Open the Register web page (2.7.4). Use the built-in Technician account to register the device. Enter the User logon (default is TECH) and PIN code (default is 1234). Click Register. Alternatively the device can be registered when a user with Technician or Administrator rights has been identified at the MFP. Once the device is registered it appears in the SafeCom Administrator. 2.8.4 Set password to prevent unauthorized access 1. 2. 3.
2 SafeCom Go Canon 2.8.8 Define System Manager 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000. Example: http://172.16.6.55:8000 2. 3. 4. 5. 6. 7. 8. 9. 2.8.9 Use of JavaScript (Active Scripting) must be enabled in the browser. Click Settings/Registration. Click User management. Click System Manager/Contact Person Information Settings. Check Set ID and PIN. Enter System Manager ID. Enter System PIN and repeat the entered PIN in the Confirm field.
2 SafeCom Go Canon 2.8.10 Restore factory default 1. 2. Open the Configuration web page (2.7.3). Click Restore. 2.8.11 Determine the version The version of the SafeCom Go Canon software can be determined from the Information web page. 1. Open the Information web page (2.7.2). The version can also be seen in the Device properties dialog in SafeCom Administrator. 2.8.12 Select SafeCom Go login as login service 1.
2 SafeCom Go Canon HEX code 6F01 7D01 7E01 7F01 EA01 EA02 EB02 EC01 ED02 EF04 F004 F201 F204 F302 F304 F401 F503 F602 F702 F801 F802 F902 FA02 FB01 D60707-18 Card type iClass CSN ISO1443A CSN ISO15693A CSN (RDR-758x Compatible) HID iClass CSN ISO 15693A CSN I-Code CSN my-d CSN Etag CSN (Secura Key) Tag-It CSN (Texas Instruments) ISO 14443A CSN Advant CSN (Legic) DESFire CSN I-tag CSN MiFare CSN (Philips, NXP) MiFare Ultralight CSN (Philips, NXP) Farpointe Data NXT UID Keri NXT UID Pyramid UID Farpoin
2 SafeCom Go Canon FB02 FC02 FD01 FD02 2.9 EM/Marin EM410x/Rosslaire Alternate Casi-Rusco Indala ASP UID (Motorola) – No Script used, raw data is returned. Indala ASP 26 Bit (Motorola) – Indala 26 bit script used. Uninstall SafeCom Go Canon Please refer to the appropriate section: 2.9.1 Canon imageRunner ADVANCE series (2.9.1). Older Canon devices (2.9.2). Canon imageRunner ADVANCE series 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000/sms.
2 SafeCom Go Canon 2.9.2 Older Canon devices 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000/sms. Example: http://172.16.6.55:8000/sms Use of JavaScript (Active Scripting) must be enabled in the browser. 2. 3. Enter Password. The default SMS password is: MeapSmsLogin. Click Log In. Stop and uninstall SafeCom Go: 4. 5. 6. In the browser in the Application List select SafeCom Go. Click Stop. In the Application List select SafeCom Go. Click Uninstall.
3 Using SafeCom Go Canon 3 Using SafeCom Go Canon 3.1 Control panel 3.2 Login Login with card: 1. Use card reader. Login with card and PIN code: 1. 2. 3. 4. D60707-18 Use card reader. Tap PIN code on the touch-screen. Enter PIN code and tap OK. Tap OK (or press the ID button).
3 Using SafeCom Go Canon Login with ID code: 1. 2. 3. Tap ID code on the touch-screen. If the ID code is numeric only you can enter the ID code on the numeric keypad. Enter ID code on the screen and tap OK. Tap OK (or press the ID button). Login with ID code and PIN code: 1. 2. 3. 4. 5. Tap ID code on the touch-screen. Enter ID code and tap OK. Tap PIN code on the touch-screen. Enter PIN code and tap OK. Tap OK (or press the ID button).
3 Using SafeCom Go Canon Guest Login: 1. Tap Guest button on the SafeCom Go login screen to access for example the Copy function without having to be authenticated by SafeCom Go. Note: This feature is NOT available on Canon imageRUNNER ADVANCE series that has installed Canon Access Management System Kit-A2 (AMS). The Guest button is available if Guest Login is checked on the SafeCom Go Configuration web page (2.7.3).
3 Using SafeCom Go Canon 3.3 Pull Print In the above example the preceding R shows the document is retained. The 0.15 is the cost of the document. A delegated document will have a preceding D. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. D60707-18 Tap Print all to print all documents, excluding any retained documents. Documents are printed in chronological order (oldest first).
3 Using SafeCom Go Canon 3.4 Copy Once logged in (3.2) tap the Arrow key [->] to access the Copy function and then the Start button to copy the documents placed in the automatic document feeder (ADF). 3.5 E-mail If the E-mail address of the user is known in the SafeCom solution then the user can tap Send to Myself to have the address written in the To: field.
3 Using SafeCom Go Canon 3.6 Logout There is a configurable Timeout (2.8.9) that defaults to 60 seconds. A user is automatically logged out if no buttons are tapped during that time. To logout actively: Tap Logout in the Document list dialog. Press the ID button. Use card again (if a card reader is connected and you logged in by card). Note: If Coping is done the Logging out message is displayed until the MFP is in idle state.
3 Using SafeCom Go Canon 3.7.2 Register card with Windows logon 1. 2. 3. 4. 5. Use card reader. If there are any available PUK codes on the system tap Cancel in the Please enter PUK dialog. The Login to register card dialog appears. If there are NO available PUK codes the user gets the Login to register card dialog. To abort the registration of the card tap Cancel in this dialog. Tap Tap Tap Tap User name and enter User name on the touch-screen. Tap OK.
4 Troubleshooting 4 Troubleshooting 4.1 SafeCom Go Canon device trace facility Use the Mail to SafeCom Support button on the SafeCom Go Canon Information web page (2.7.2) to collect information from the device. The SafeCom Go Canon log facility is also useful in troubleshooting situations, but it should only be enabled upon request from SafeCom support personnel. The log facility is enabled on the SafeCom Go Canon Log web page (2.7.5). 4.
5 Regulatory information 5 Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
6 Index 6 Index Access rights, 20 Auto-sense, 19 Canon Access Management System Kit-A2 (AMS), 20 Color copy, 20 Copy in color, 20 Default domain, 19 Document history, 9 Domain, 19 Manuals, 8 Patent, 1 Post track, 20 Pre-fill domain, 19 Regulatory information, 39 SafeCom Go Canon, 4, 7, 11 SafeCom Help Desk Assistant, 38 System requirements SafeCom Go Canon, 4, 7 Guest Login, 21, 33 Help Desk Assistant, 38 High speed print, 21 ID code, 19 Idle timeout, 21 Inactivity timeout, 21 Install software SafeCom
6 Index D60707-18 42
