Nuance SafeCom Go Sharp Administrator’s Manual D60709-22 November 2012
Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referred to herein are the property of their respective owners. Nuance Communications, Inc. cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification.
Table of Contents 1 Introduction ............................................................................................5 1.1 SafeCom Go Sharp ......................................................................... 5 1.2 Requirements ............................................................................... 5 1.3 SafeCom ID Devices ........................................................................ 7 1.4 Sharp device passwords ...............................................................
3.4.7 3.4.8 3.4.9 3.4.10 3.4.11 3.4.12 3.4.13 Disable the Test button ................................................. 46 Enable Copy Control ..................................................... 46 Enable High Speed Print................................................. 47 Access Sharp MFP’s System Settings .................................. 47 Restore factory default ................................................. 47 Resend configuration ....................................................
1 Introduction 1 Introduction 1.1 SafeCom Go Sharp SafeCom Go Sharp is the embedded solution for Sharp MFPs. It integrates with the touch-screen control panel of the Sharp MFP and offers user authentication by code and/or card. SafeCom Go Sharp works together with the SafeCom G4 Server software and is designed to help companies and organizations gain control over their printing costs and document security.
1 Introduction Table 1 SafeCom Go Sharp supported Sharp OSA-enabled MFPs Sharp MFP SafeCom Device Server Sharp MFP SafeCom Controller Sharp AR MFP SafeCom Controller D60709-22 MX-M264, MX-M283, MX-M314, MX-M354, MX-M363, MX-B381, MX-B382, MX-M453, MX-M503 MX-M904, MX-M1054, MX-M1204, MX-C311, MX-C381, DX-C381, MX-C382SC, MX-C401, MX-2010, MX-2301, MX-2310, MX-2600, MX-2610, MX-3100, MX-3110, MX-3111, MX-3610, MX-4100, MX-4101, MX-4112, MX-5000, MX-5001, MX-5112 MX-6240, MX-7040 MX-M264, MX-M282, MX-M2
1 Introduction 1.
1 Introduction 1.4 Sharp device passwords The Device Administrator user name and password is required to login: Table 3 Sharp device passwords New models Old models admin admin AR-M355, MX-M350, AR-M455, MX-M450, AR-M550, MX-M550, AR-M620, MX-M620, AR-M700, MX-M700 admin Sharp Sharp MFP User name Password 1.5 Available documentation SafeCom Smart Printing SafeCom Smart Printing Administrator’s Quick Guide D10600 How to install a SafeCom Smart Printing solution.
1 Introduction 1.6 About this manual This manual applies to Nuance SafeCom G4 Server version S82 070.500*01, Nuance SafeCom Device Server version S82 060.070*02 and Nuance SafeCom Controller version S80 508.780*66. This manual is organized as follows: D60709-22 Chapter 1 Introduction lists the supplied SafeCom documentation, introduces SafeCom relevant terms, system requirements, and describes how this manual is organized.
1 Introduction 1.7 Document history Revision D60709-21 Nuance SafeCom Device Server version S82 060.070*02 Revision D60709-21 Nuance SafeCom G4 Server version S82 070.500*01 Nuance SafeCom Device Server version S82 060.070*01 and Nuance SafeCom Controller version S80 508.780*66. Added info about ID device license (1.3) Added section on Device Server config.ini (2.3.3) Support for SafeCom Mobile Pull Print (2.6.7).
1 Introduction Revision D60709-15 SafeCom Device Server version S82 060.020*10. Support for MX-2310. Revision D60709-14 SafeCom Device Server version S82 060.020*08. Updated list of supported Readers and MFPs (1.3). The section Configure device has been updated (2.5). The section Account - select billing codes has been updated (4.1.5). Revision D60709-13 SafeCom Device Server version S82 060.020*04. Updated to reflect the introduction of SafeCom G3 Server.
2 SafeCom Go Sharp - Device server 2 SafeCom Go Sharp - Device server 2.1 Overview Make sure the SafeCom G4 Server software installation has been completed as described in for example SafeCom Smart Printing Administrator’s Quick Guide D10600. 2.2 SafeCom Go Sharp - Device server installation 2.2.1 Installation 1. Download the safecom_device_server_nnn.exe file from the link supplied to you. The installation must be Run as administrator. 2. 3. When the installation program is launched click Next.
2 SafeCom Go Sharp - Device server You can also manually ensure that the port numbers below are open.
2 SafeCom Go Sharp - Device server 2.3 Configure SafeCom Device Server The SafeCom Device Server must be configured manually to reference the right SafeCom Server. This is done by adding the SafeCom Server in the SafeCom Device Server. Furthermore a list of failover SafeCom Servers can be set up. 2.3.1 Login to SafeCom Device Server 1. Open a web browser and enter the server address (IP address or hostname) for the device server followed by :8080/safecom in the address field.
2 SafeCom Go Sharp - Device server 3. 4. 5. 6. 7. 2.3.3 Under SafeCom Servers, click the [+] icon to add a failover SafeCom Server. Enter the server address and click OK. To add localhost as the server, leave the Address field blank and click OK. Add the additional failover SafeCom Servers to the list and organize them according to the order in which the failover should progress, using the up and down arrows.
2 SafeCom Go Sharp - Device server 2.4 Add device to a SafeCom Device Server The device can be added to the SafeCom Device Server using one of the following two methods: 2.4.1 Via the SafeCom Device Server (2.4.2). Solutions based on SafeCom G2 must use this method. Via the SafeCom Administrator (2.4.3). This is the recommended method and it works for SafeCom G3 Server version S82 070.410*05 or newer.
2 SafeCom Go Sharp - Device server 2.4.2 Add device via SafeCom Device Server 1. 2. 3. 4. D60709-22 Login to SafeCom Device Server (2.3.1). Click the Add device tool button. Enter the hostname or the IP address of the device. If you want to use dynamic IP address, then enter the device hostname in the Address field. Click Next. 5. Information is retrieved from the device to establish the type of device. Make the necessary adjustments to the Required Device properties. 6.
2 SafeCom Go Sharp - Device server 7. 8. 2.4.3 On the device settings page, make sure the settings are correct. Click Save Add device via SafeCom Administrator Before adding a device server device in SafeCom Administrator a SafeCom Device Server must be added to the SafeCom Administrator in the Device server container in the left menu. If the device server is already added in the SafeCom Administrator, go to Add device server device below. Add device server 1. 2. Start SafeCom Administrator.
2 SafeCom Go Sharp - Device server Add device server device 1. 2. 3. 4. 5. 6. D60709-22 Click the Devices container, right-click the content area and then Add device. The Add device wizard is now launched. From the Device server drop down menu, select the SafeCom Device Server and click Next. Information is retrieved from the device server to establish the status of device server. Click Next. Enter the Printer address (the device IP address or host name) and click Next.
2 SafeCom Go Sharp - Device server 7. 8. D60709-22 For the device enter the User name (default is admin) and Password (default is admin). On older devices the default password is Sharp (1.4). The device properties dialog now opens. Make sure to specify on the Settings tab the device server and the capabilities of the device.
2 SafeCom Go Sharp - Device server 9. Click Add to register the device and save it in the database. After approx. 2 minutes the device is added to the device server and available to be configured in SafeCom Device Server. The device server device is now added and listed both under Devices and under the device server under Device servers with the name SafeCom Device Server. 2.
2 SafeCom Go Sharp - Device server Change the settings according to the following descriptions: D60709-22 Device information o Manufacturer and Description are automatically filled-in and together with Location they are also viewable in the Device properties dialog in SafeCom Administrator. o Contact and Location provides useful information in maintaining the SafeCom solution. Network settings o Address: The IP address of the device. o RAW print port: The TCP port used to send print data.
2 SafeCom Go Sharp - Device server Device settings o Administrator name: The user name with which the administrator can log in to device. o Administrator password (mandatory): The device password with which the administrator can log in to device. o Login method: This determines how users log in. Choose between: Auto-sense. Auto-sense maps to Card or Windows if an ID device is connected to the MFP and on devices it maps to Card. Otherwise it maps to ID code.
2 SafeCom Go Sharp - Device server Device Properties: o Dsk: If the Device Security Kit is installed, Dsk must be set to True and then the addresses for Application UI and Web Service must be entered manually on the device web page under Application Settings, External Application Settings, and then External Accounting Application Settings. o NewModel: Set the property value to True if you are adding a new Sharp model that has not yet been tested by SafeCom. The default value is False.
2 SafeCom Go Sharp - Device server 2.6 SafeCom Go Sharp - How to The following subsections contain step-by-step instructions for some of the administrator’s most common tasks. 2.6.1 Get the SafeCom Go Sharp software If using SafeCom G3 Server version S82 070.410*05 or newer and SafeCom Administrator version 9.41.5.1 or higher, it is possible to download all SafeCom Go Sharp software using the SafeCom Administrator function Check for updates. 2.6.
2 SafeCom Go Sharp - Device server 2.6.4 Enable E-mail To enable tracking on e-mails on the SafeCom Device server: 1. 2. 3. 4. 5. 2.6.5 Open a web browser and login to the SafeCom Device Server (2.3.1). Click on Device server in the left-hand menu, and then click on the device. Click Device applications. Check E-mail in the list of applications. Click Save. Control user access rights When using SafeCom G3 server version S82 070.
2 SafeCom Go Sharp - Device server 2.6.8 Restore factory default 1. 2. Open a web browser and login to the SafeCom Device Server (2.3.1). Click Restore factory default at the bottom of the web page.
2 SafeCom Go Sharp - Device server 2.6.9 At the printer: SafeCom error message when coming out of power save To avoid SafeCom error message when the device is coming out of power save mode, set Sleep Mode Power Level to Fast Wake up on the device web page. 1. 2. 3. Open the device in a web browser Under Energy Saving Setting, set Sleep Mode Power Level to Fast Wake Up. Click Save. 2.6.10 Uninstall SafeCom Go Sharp To uninstall the SafeCom Go Sharp software from the device server: 1. 2. 3. 4.
3 SafeCom Controller 3 SafeCom Controller 3.1.1 Installation with SafeCom Controller 1. 2. 3. 4. 3.1.2 Make sure the SafeCom G4 Server software installation has been completed as described in SafeCom Smart Printing Administrator’s Quick Guide D10600. Connect the SafeCom Controller (3.1.3). In SafeCom Administrator use Add device (3.1.4) to add the SafeCom Controller. Remember to select SafeCom Go Sharp as the type of device. Configure the Sharp web interface (3.2).
3 SafeCom Controller 3.1.3 Connect hardware Make sure that the SafeCom software installation has been completed before you connect the hardware. When powered up, the hardware automatically discovers the server software. serial port test button USB host 2 USB device 1 LAN network port power Figure 1 SafeCom Controller’s rear panel 1. 2. 3. 4. 5. 6. D60709-22 Switch off the power to the device. Connect a network cable to the LAN port on the rear panel of the SafeCom Controller.
3 SafeCom Controller 3.1.4 Add device in SafeCom Administrator The SafeCom Controller’s LAN light changes from flashing to on when an IP address is set. Next you need to determine the IP address of the SafeCom Controller so you can add it to the SafeCom solution. Find IP address via broadcasting Use SafeCom Administrator and its Broadcast function. However, broadcasting will not work if the SafeCom Controller is on a different VLAN.
3 SafeCom Controller 8. Information is retrieved from the device to establish the type of device. Click [change] as the SafeCom type needs to be changed from SafeCom Controller to SafeCom Go Sharp. 9. 10. Select SafeCom Go Sharp as the type of SafeCom device. Click Next. Enter the Printer address (IP address or host name) of the Sharp device connected to the SafeCom Controller. Click Next.
3 SafeCom Controller 3.2 Configure the Sharp device web interface 3.2.1 New Sharp devices Follow the steps below to configure the web interface on new Sharp devices. If you have an old Sharp device, refer to section (3.2.2). The web interface MUST be configured to allow communication with the SafeCom Go Sharp solution. 1. 2. D60709-22 3. Open the Sharp device’s web interface and login. For the device enter the User name (default is admin) and Password (default is admin).
3 SafeCom Controller 5. Click External Accounting Application Settings1. 6. 7. 8. 9. Change External Account Control to Enable. Check Enable Authentication by External Server. In Application Name enter SafeCom Go Sharp. In Address for Application UI enter the reference to a specific file on the connected SafeCom Controller. The address is: http:///soapsharp/safecom.scx 10. where should be replaced with the IP address of the SafeCom Controller.
3 SafeCom Controller 12. Click Submit. 13. If Standard Application Settings2 appears in the menu just above External Accounting Application Settings click Reboot Later and go to step 14. Otherwise click Reboot Now if you have completed the configuration and wait for the Sharp MFP to restart. Note: If the web page reports ERROR[5000]: Processing is in motion press the COPY button on the Sharp MFP to bring it into copy mode and then click Reboot Now again. 14. Click Standard Application Settings.
3 SafeCom Controller 15. D60709-22 If SafeCom Go Sharp has been enabled Pull Print will appear among the listed applications. If Pull Print does not appear then click Add. Otherwise click Pull Print to see the configuration.
3 SafeCom Controller 16. In Application Name enter Pull Print. 17. In Address for Application UI enter the reference to a specific file on the connected SafeCom Controller. The address is: http:///soapsharp/pullprint.scx 18. 19. 20. where should be replaced with the IP address of the SafeCom Controller. Leave Timeout on 20 seconds. Click Submit. Click Reboot Now and wait for the Sharp MFP to restart.
3 SafeCom Controller 3.2.2 Sharp Web Interface (old models) Follow the steps below to configure the web interface on old Sharp devices. If you have a new Sharp device, refer to section 3.2. The web interface MUST be configured to allow communication with the SafeCom Go Sharp solution. 1. 2. Open the Sharp device’s web interface and login. Scroll to and click Admin Mode. Enter the User name (default is admin) and Password (default is Sharp). On newer models the default password is admin (1.4). Click OK.
3 SafeCom Controller 5. 6. 7. 8. Change External Account Control to Enable. Check Enable Authentication by External Server. In Application Name enter SafeCom Go Sharp. In Address for Application UI enter the reference to a specific file on the connected SafeCom Controller. The address is: http:///soapsharp/safecom.scx 9. where should be replaced with the IP address of the SafeCom Controller.
3 SafeCom Controller 15. In Application Name enter Pull Print. 16. In Address for Application UI enter the reference to a specific file on the connected SafeCom Controller. The address is: http:///soapsharp/pullprint.scx 17. 18. 19. D60709-22 where should be replaced with the IP address of the SafeCom Controller. Leave Timeout on 20 seconds. Click Submit. Power down and restart the Sharp MFP.
3 SafeCom Controller 3.3 Configure the SafeCom Controller Web Interface 3.3.1 Login to the SafeCom Controller Web Interface 1. 2. Open a web browser and enter the IP address of the SafeCom Controller in the address field. Use of JavaScript (Active Scripting) must be enabled. Click Advanced Configuration to open the Advanced Configuration web page (3.3.2). Note: If a password is set you will be prompted for the password. 3.3.
3 SafeCom Controller 3.3.3 SafeCom web page The SafeCom web page can be opened from the Advanced Configuration web page (3.3.2) by clicking on SafeCom. SafeCom Group Name, SafeCom Server Address and SafeCom Server Port Number must be specified for the SafeCom Controller to work. It is possible to specify multiple SafeCom servers for the purpose of failover. The SafeCom Controller will attempt to contact the servers in their order of appearance (3.4.2). If the IP Address is 0.0.0.
3 SafeCom Controller 3.3.4 Printer web page The Printer web page can be opened from the Advanced Configuration web page (3.3.2) by clicking on Printer. Select Network – Port 9100 if the SafeCom Controller connects to the device via the network. Printer IP Address must be that of the Sharp MFP. Use auto-configuration should normally be set to YES allow the SafeCom Controller to automatically determine the Printer Manufacturer and Print Model. Printer Manufacturer should be SHARP. SafeCom Go must be YES.
3 SafeCom Controller High Speed Print Enabled should be YES to allow faster printing. With high speed print the print speed becomes comparable to that of printing the document directly to the device. High Speed Print works without any drawbacks in environments where users are only Pull Printing. Note: With High Speed Print enabled, Push prints are deleted if they arrive at the device while a user is logged in.
3 SafeCom Controller 3.4.3 Register device The device is registered when a user with Technician or Administrator rights has logged in at the device. Once the device is registered it will appear in the SafeCom Administrator. The device is also registered when you add it in SafeCom Administrator. Note: You can use the built-in Technician account TECH with the default PUK code 12345678 and default PIN code 1234. 3.4.
3 SafeCom Controller 3.4.5 Assign a fixed IP address to the SafeCom Controller The IP address can be assigned via DHCP (dynamic or fixed) or manually. The steps below describe how to assign a fixed IP address via the SafeCom Controller web interface. 1. 2. 3. 4. 5. 3.4.6 Open the Advanced Configuration web page (3.3.2). Click TCP/IP. Check Manual and enter the IP address etc. Click Save and Continue. Click Restart. Select user identification 1. 2. 3. 4. Open the Advanced Configuration web page (3.3.
3 SafeCom Controller 3.4.9 Enable High Speed Print 1. 2. 3. 4. Open the Advanced Configuration web page (3.3.2). Click Printer and change High Speed Print Enabled should be YES if print data is to be sent directly (and unencrypted) to the device from the SafeCom server rather than through the SafeCom Controller. Click Save and Continue. Click Restart. Note: If the document is sent encrypted to the device the High Speed Print is ignored. 3.4.10 Access Sharp MFP’s System Settings 1. 2. 3.
3 SafeCom Controller 3.4.13 Uninstall SafeCom Go Sharp 1. 2. 3. 4. 5. 6. 7. 8. 9. Open the Sharp MFP’s web page and login (3.2). Click Application Settings, and then External Applications Settings. If there is no Standard Application Settings5 menu item go to step 6. Click Standard Application Settings. Check Pull Print and click Delete. Click External Accounting Application Settings. Change External Account Control to Disable. Click Submit. Click Reboot Now and wait for the Sharp MFP to restart.
4 Using SafeCom Go Sharp 4 Using SafeCom Go Sharp 4.1 Sharp device with SafeCom Device Server 4.1.1 Login The different login sequences are described in the following. The Welcome screen is by default enabled (2.5), but if it is disabled the user is guided directly to the login sequence. Login with card: 1. 2. Tap the Login icon. Use the card reader. Login with card and PIN code: 1. 2. 3. 4. Tap the Login icon. Use the card reader. Enter PIN code using the touch-screen or keypad. Tap OK.
4 Using SafeCom Go Sharp 4.1.2 Main menu Once logged in you can select an option from the touch-screen. D60709-22 Tap Tap Tap Tap Pull Print to print individual documents (4.1.3). Copy / Scan … to start copy or scan (4.1.4). Account to select billing code (4.1.5). Log out to log out (4.1.6).
4 Using SafeCom Go Sharp 4.1.3 Pull Print - Document list Access the Document list that allows you to print individual documents. 1. Tap Pull Print. Documents appear in chronological order with the newest at the top of the list. In the above example the preceding R shows the document is retained. A delegated document will have a preceding D. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G.
4 Using SafeCom Go Sharp 4.1.4 Copy 1. 2. 3. Tap Copy / Scan in the login screen to start copy or scan. Press the COPY button on the Sharp MFP to bring it into copy mode. Press the Start button to copy the documents placed in the automatic document feeder (ADF). On some Sharp MFPs there are two Start buttons - one for black/white copies and one for color copies. Note: Once logged in to the Copy/Scan function the user cannot change to Pull Print, unless the users logs out and logs in again.
4 Using SafeCom Go Sharp 4.1.6 Register card with PUK code The user logs in by entering an ID code or using a card. If the ID code or card is unknown and there is an available PUK code in the SafeCom system the user is asked to enter his PUK code. Enter PUK code: 1. 2. 3. Tap PUK code. Enter PUK code on the touch-screen. Tap OK. Tap OK. Enter PUK code and PIN code: 1. 2. 3. 4. 5. 4.1.7 Tap PUK code. Enter PUK code on the touch-screen. Tap OK. Tap PIN code. Enter PIN code on the touch-screen. Tap OK.
4 Using SafeCom Go Sharp 4.2 Sharp device with SafeCom Controller 4.2.1 Control panel 4.2.2 Login The different login sequences are described in the following. Login with card: 1. Use card reader. Login with card and PIN code: 1. 2. 3. 4. Use card reader. Tap PIN code Enter PIN code on the touch-screen. Tap OK. Tap OK. Login with ID code: 1. 2. 3. Tap ID code. Enter ID code on the touch-screen. Tap OK. Tap OK. Login with ID code and PIN code: 1. 2. 3. 4. 5. D60709-22 Tap ID code.
4 Using SafeCom Go Sharp Login with Windows: If Front End Identification (3.3.2) is Windows_Auth it is possible to login by either using your card or entering your Windows login credentials: 1. 2. 3. Tap Username and enter Username on the touch-screen. Tap OK. Tap Password and enter Password on the touch-screen. Tap OK. Tap OK. Note: Username and Password cannot be blanks. 4.2.3 Main menu Once logged in you can select an option from the touch-screen.
4 Using SafeCom Go Sharp 4.2.4 Pull Print - Document list Access the Document list that allows you to print individual documents. 1. Tap Documents. Documents appear in chronological order with the newest at the top of the list. D60709-22 Tap Print All to print all documents, excluding any retained documents. Documents are printed in chronological order (newest first). Tap Print to print the selected documents.
4 Using SafeCom Go Sharp 4.2.5 Copy 1. 2. 3. If Copy Control is disabled (3.4.8) tap Copy / Scan … in the login screen to start copy or scan. If Copy Control is enabled you have to login first and then tap Copy / Scan … to start copy or scan. Press the COPY button on the Sharp MFP to bring it into copy mode. Press the Start button to copy the documents placed in the automatic document feeder (ADF). On some Sharp MFPs there are two Start buttons - one for black/white copies and one for color copies.
5 Troubleshooting 5 Troubleshooting 5.1 SafeCom Help Desk Assistant We want your SafeCom solution to be one that reduces not only print costs, but is also easy to support. In the following you will find useful troubleshoot hints. The most common problems reported by end-users have been compiled into an online SafeCom Help Desk Assistant available at safecom.eu/help 5.
5 Troubleshooting 5.5 On the SafeCom Controller’s Printer web page (3.3.4) Copy Enabled is YES. In SafeCom Administrator Tracking is checked on the License tab in the Device properties dialog. In SafeCom Administrator cost control is set to Tracking or Pay on the Settings tab in the User properties dialog. Print performance is slow Print performance can be improved when printing large files by enabling High Speed Print (3.4.9). 5.
5 Troubleshooting 5.9 Device Server: Configuration of devices failed If the Device Server is installed on a server that has multiple NICs or IPs, the configuration of devices may fail. This is because the Device Server uses the IP returned by Java, which may be problematic if the IP returned to the Device Server is unavailable (because of network layout) from the devices point of view. A solution is to configure the property deviceserver.serverAddress in the config.ini file.
6 Regulatory information 6 Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
7 Index 7 Index Disable SafeCom Go Sharp, 28 Document history, 10 Register device SafeCom Controller, 45 Regulatory information, 61 Firewall, 12 Fixed IP address, 46 SafeCom Go Sharp, 5 SafeCom Help Desk Assistant, 58 SafeCom reader not working ID reader not working, 60 System requirements SafeCom Go Sharp, 5 Help Desk Assistant, 58 High speed printing, 44, 47 ID code, 23 Login method, 46 Manuals, 8 Password, 45 Patent, 2 Post track, 23 D60709-22 Test button, 46 Third Party Software, 2 Tracking dat
7 Index D60709-22 64
