Dragon speech recognition Enterprise solution Nuance Management Center administrator guide For: version 6.
Copyright Nuance ® Management Center. 2020 Nuance Communications, Inc. 4/3/2020 This material may not include some last-minute technical changes and/or revisions to the software. Changes are periodically made to the information provided here. Future versions of this material will incorporate these changes.
Nuance Communications, Inc. is strongly committed to creating high quality voice and data management products that, when used in conjunction with your own company’s security policies and practices, deliver an efficient and secure means of managing confidential information. Nuance believes that data security is best maintained by limiting access to various types of information to authorized users only.
Contents Dragon_AdminGuideCover_20160929_v2 1 About this guide vii Guide overview viii Audience Additional resources viii ix Documentation ix Training x Support x Chapter 1: Introduction 1 About Nuance Management Center 2 Physical architecture 3 About the user interface 4 User interface components 4 User interface navigation 4 About data collection Chapter 2: Getting started Before you begin 6 7 8 About your installation 8 NMC console setup considerations 8 Initial NMC consol
Contents Viewing Organizations Viewing an organization 22 Viewing organization details 22 Working with organizations 23 Adding organizations 23 Managing organizations 24 Changing organization information 24 Managing user deprovisioning 25 Managing password settings 28 Managing organization tokens 29 Managing federated relationships for Central Authentication 30 Disabling native Nuance Management Center authentication 37 Managing Active Directory domains 38 Chapter 4: Sites 41 Abou
Contents About dynamic user profiles Viewing user accounts 57 Viewing all user accounts 57 Viewing all user accounts in a group 57 Viewing all user accounts in a site 57 Working with user accounts 58 Managing user accounts 61 Changing user account group membership 63 Configuring user account credentials 64 Configuring client settings 65 Chapter 7: Roaming users 67 About the Roaming feature 68 About Roaming user profiles 69 About Roaming user profile synchronization 71 Roaming feat
Contents Viewing audit events Alerts 86 About alerts 86 Viewing alerts 86 Working with alerts 86 Client logs 87 Viewing client logs 87 Working with client logs 87 Uptime 88 About uptime 88 Viewing uptime 88 Loadable Files 89 About loadable files 89 Viewing loadable files 89 Schedule 90 About the Schedule utility 90 Viewing scheduled tasks by node 90 Messages 91 About messages 91 About message purging 91 Configuring messaging 91 Viewing messages 92 Working with mess
Contents Working with auto-texts Commands 107 About commands 107 Viewing commands 107 Working with commands 108 Words 110 About Words 110 Viewing Words 110 Working with Words 110 Command sets 114 About Command Sets 114 Viewing Command Sets 114 Working with Command Sets 114 Lists 117 About lists 117 Viewing lists 117 Chapter 12: Field descriptions 118 Organization Details page 119 Site page 133 Group Details page 149 User Account Details page 161 Report pages 167 Au
Contents Appendix B: Creating the Forgot Password email template Creating the Forgot Password email template vi 192 193 Creating the template 193 Uploading the template 193 Appendix C: Privileges 195 Privileges reference 196 Core privileges 196 License import privileges 196 Product Manage privileges 199
About this guide Guide overview Audience Additional resources viii viii ix Documentation ix Training x Support x vii
Nuance Management Center Administrator Guide Guide overview The Nuance Management Center Administrator Guide provides information on configuring and managing the Nuance Management Center (NMC) console. The guide also provides a checklist to help you with your initial NMC console setup. Audience This guide is intended for System Administrators who are responsible for managing products that use the Nuance Management Center (NMC) console.
About this guide Additional resources The following resources are available in addition to this guide to help you manage your Dragon installation. Documentation Document Description Location Dragon Release Notes New Dragon features, system requirements, client upgrade instructions, and known issues. Dragon client Help. Do the following: 1. When Dragon is open, click the Help icon ( ) on the DragonBar, and then select Help Topics. 2. Click Get started. 3. Click Dragon release notes.
Nuance Management Center Administrator Guide Document Description Location ( Dragon client Help Commands and instructions for dictating, correcting, and more with the Dragon client. ). When Dragon is open, click the Help icon ( ) on the DragonBar, and then select Help Topics. Training Nuance provides several Dragon training offerings, like webinars, demos, and Nuance University online training courses. For more information, see the Dragon Support web site.
Chapter 1: Introduction About Nuance Management Center 2 Physical architecture 3 About the user interface 4 User interface components 4 User interface navigation 4 About data collection 6 1
Nuance Management Center Administrator Guide About Nuance Management Center Applies to: Dragon desktop products only Nuance Management Center allows Dragon administrators to manage all Dragon clients from a single central console.
Chapter 1: Introduction Physical architecture Applies to: Dragon desktop products only Nuance Management Center is a standard Microsoft ASP .NET MVC web application that is hosted by Internet Information Services (IIS). The Nuance Management Center components include the following: l l l l NMC server—Stores application data, such as organizations, sites, groups, and users. It also stores transient data, such as log files.
Nuance Management Center Administrator Guide About the user interface User interface components 1—NMC menu icon. Click to open the menu. 2—Ribbons. Top-level menu options. 3—Groups. Command groups within each ribbon. 4—Tabs. These open when you click a command in a command group, and remain open until you click Cancel or Close on each tab. You can also right-click a tab to close that tab, all tabs, or all tabs but the current selection. The Home tab always remains open.
Chapter 1: Introduction You can use whichever method is easiest for you. However, the procedures in this guide provide navigation instructions using the right-click method.
Nuance Management Center Administrator Guide About data collection Applies to: Dragon Professional Group, Dragon Legal Group, Dragon Law Enforcement You can optionally enable data collection to send your recognition data to Nuance, a United States company, to help us conduct research to improve the accuracy of this product and future products.
Chapter 2: Getting started Before you begin 8 About your installation 8 NMC console setup considerations 8 Initial NMC console setup checklist 10 Logging in and logging out 12 Logging in 12 Logging out 12 Changing your NMC console password 13 Resetting your password 14 Resetting another user's password 15 Configuring system settings 16 Requiring administrators to verify their email address 17 Setting the expiration time for the email verification link 17 Modifying the email verifi
Nuance Management Center Administrator Guide Before you begin Applies to: Dragon desktop products only About your installation On-premise You can optionally host your own Nuance Management Center (NMC) server on premise. You install the NMC server and Nuance Management Center (NMC) console, and then create all objects in the NMC console yourself. Nuance-hosted If you don't host your own NMC server on-premise, you use the Nuance-hosted NMC server in the cloud.
Chapter 2: Getting started Setup item Description Additional information the NMC console. l Naming conventions Saved credentials Central Authentication—For cloud customers, provides an alternative method for implementing single sign-on in your organization. Using Central Authentication, you can use your existing Identity Provider (IdP) to authenticate against Nuance applications.
Nuance Management Center Administrator Guide Initial NMC console setup checklist Applies to: Dragon desktop products only If you are a new customer setting up Nuance Management Center for the first time, use the following checklist to set up your NMC console. If you are hosting your own NMC server on-premise, this list assumes you have already installed and configured your NMC server. For installation instructions, see the Nuance Management Center Server Installation and Configuration Guide.
Chapter 2: Getting started Task Reference If you are hosting your own NMC server on-premise, create the Forgot Password email template and then upload it to the NMC console to allow NMC console users to reset their password. “Creating the Forgot Password email template” on page 193 Ensure you provide an email address for each user. Without it, users cannot reset their password.
Nuance Management Center Administrator Guide Logging in and logging out If you are using the Nuance-hosted NMC console in the cloud, Nuance provides you with an initial NMC Administrator login and password. You should change the password after your initial login. If your NMC administrator enabled the Users must change their password after first login setting and you are new to Nuance Management Center, you are prompted to change your password the first time you log in to the NMC console.
Chapter 2: Getting started Changing your NMC console password You can change your NMC console password at any time. This topic describes changing your own NMC console password. To change user account passwords, see “Changing user account passwords” on page 61. Note: If you plan to implement Active Directory single sign-on, do not change the initial administrator password until after you've configured single sign-on.
Nuance Management Center Administrator Guide Resetting your password Applies to: On-premise customers only You can reset your NMC console password when you've forgotten it. You reset your password by clicking the Forgot Password link on the Nuance Management Center login screen. Nuance Management Center then sends you an email with a link to reset your password. The link is valid for one hour.
Chapter 2: Getting started Resetting another user's password If you are an NMC administrator, you can send a Reset Password email to a user account with a link to allow the user to reset their password. 1. View a user account. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account, and then select Send reset password link. A dialog box appears. 3. Click OK.
Nuance Management Center Administrator Guide Configuring system settings You should review the NMC console system settings before working in Nuance Management Center. You must have the Modify System Settings grant to view this page. To configure system settings: Click the NMC menu button ( ), and then select System Settings. The System Settings dialog box appears. For system setting descriptions, see “System Settings page” on page 179.
Chapter 2: Getting started Requiring administrators to verify their email address The NMC console forces administrators to verify their primary email address the next time they log in. If the administrator has an NMC server administrator license, when they log in to the NMC console, they are redirected to the Email Verification page to enter their email address. When the administrator receives the verification email, they click the link to verify their email address.
Nuance Management Center Administrator Guide Exporting and refreshing grids You can refresh and export data from any page where a grid appears. Refreshing data allows you to include any new data in the grid output without rerunning the query or report. Exporting allows you to save the data to a .csv file. The Refresh icon ( ) and Save icon ( ) appear in the bottom right corner of the screen when query results or report results are returned.
Chapter 2: Getting started Correcting invalid field entries When you save information on a page, Nuance Management Center highlights fields where there are invalid field entries that require correction. Generally, those fields are highlighted in yellow. You must correct invalid entries before you can save the page.
Nuance Management Center Administrator Guide Chapter 3: Organizations 20 About Organizations 21 Viewing Organizations 22 Viewing an organization 22 Viewing organization details 22 Working with organizations 23 Adding organizations 23 Managing organizations 24 Changing organization information 24 Managing user deprovisioning 25 Managing password settings 28 Managing organization tokens 29 Managing federated relationships for Central Authentication 30 Disabling native Nuance Managem
Chapter 3: Organizations About Organizations An organization represents your company in its entirety. It is the highest level in your business structure. Under your organization, you create: l Sites l Groups l User accounts Most Dragon customers have only one organization.
Nuance Management Center Administrator Guide Viewing Organizations Viewing an organization In the Sites ribbon, click Organization Overview. The Manage Organization page opens. Your organization is at the top, with all sites underneath it. Viewing organization details From the Manage Organizations page, right-click an organization, and then select Organization details. The Organization Details page appears.
Chapter 3: Organizations Working with organizations Adding organizations When you add an organization, Nuance Management Center also creates a site (Default), group (NMC Administration), and user (NMC Administrator). 1. In the Organizations ribbon, click Add. The Create Organization dialog box appears. 2. Specify an NPI number or address information to search for an organization. 3. Click Search. Search results appear. 4.
Nuance Management Center Administrator Guide Managing organizations Changing organization information To change general organization information: 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Edit the information as necessary.
Chapter 3: Organizations l Edit the General information as necessary. l Click the appropriate tab for your product, and then edit as necessary. For field descriptions, see “Organization Details—Products tab” on page 119 To enable data collection: Applies to: Dragon Professional Group, Dragon Legal Group, Dragon Law Enforcement 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details.
Nuance Management Center Administrator Guide Deprovisioning components and workflow l l l User comparison app—Installed as a Windows service on your LDAP server. It accesses your user directory nightly with read-only access and runs a user comparison. User Sync Microservice—The user comparison app calls the User Sync Microservice to compare users in Nuance Management Center to your LDAP user directory, and then serves the results to Nuance Management Center. You can configure the start time in the app.
Chapter 3: Organizations You specify the user's email address on the Organization Details page>Deprovisioning tab. For more information, see “Organization Details—Deprovisioning tab” on page 126. To enable deprovisioning: 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the De-provisioning tab.
Nuance Management Center Administrator Guide l Select specific users to deprovision. Or l Click Select All to select all users. 6. Then, do one of the following: l Click Confirm Deprovisioning to deprovision selected users and revoke their product licenses. Or l Click Cancel Deprovisioning to cancel the deprovisioning for selected users.
Chapter 3: Organizations 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the Products tab. The General tab is selected by default. 4. Expand the Password Settings drop-down list. 5. Select the appropriate password settings. For field descriptions, see “Organization Details—Products tab” on page 119. 6. Click Save.
Nuance Management Center Administrator Guide The Organization Token Info dialog box opens 6. Edit as necessary. 7. Click Save. The Organization Token Info dialog box closes. To delete a token: 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the Organization Tokens tab. 4.
Chapter 3: Organizations For more information, see “Viewing Organizations” on page 22. 3. Click the Central Authentication tab. 4. Select the Allow machine-to-machine authentication option. 5. Click Save. To add a new federated relationship: Use this procedure if you are creating a new federated relationship between your organization and Nuance. 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details.
Nuance Management Center Administrator Guide l LDAP Connector—Download and install the LDAP connector using the link shown. For installation information, click the additional link shown, or follow the instructions provided in the Nuance Management Center Server Installation and Configuration Guide. Install the connector inside your network on a server than can access your identity provider.
Chapter 3: Organizations 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the Central Authentication tab. 4. Select a federated relationship. 5. Click Remove Association. A prompt appears, confirming your selection. 6. Click Yes.
Nuance Management Center Administrator Guide Caution: Do not use this functionality to remove an association between an organization and a federated relationship. There is no "undo" for this action. To remove the association between a federated relationship and an organization, use the “To remove an association:” on page 32 procedure above. 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details.
Chapter 3: Organizations failed login. This allows you to troubleshoot issues and monitor activity within your federated relationships. 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the Central Authentication tab. 4. Select a federated relationship. 5. Click the Logs button.
Nuance Management Center Administrator Guide 6. Click Configure Custom Certificate. The Configure Custom Certificate dialog box appears, indicating that access to your Nuance product will be disabled until the signing certificate public key is configured in your identity provider's system. 7. Click the Create certificate with expiration date field to select an expiration date for the certificate. The default value is a date two years from the current date. 8. Click Save. A confirmation message appears. 9.
Chapter 3: Organizations 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the Central Authentication tab. 4. Select a federated relationship, and then click Modify. The Federated Relationship Details dialog box appears. 5. Click Manage Custom Certificate. A confirmation dialog box appears. 6.
Nuance Management Center Administrator Guide 1. View an organization. The Manage Organization page appears. For more information, see “Viewing Organizations” on page 22. 2. View organization details. The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the Disable Native Credentials tab. 4. Select the product for which you want to disable native logins, and then click the left arrow ( ).
Chapter 3: Organizations The Organization Details page appears. For more information, see “Viewing Organizations” on page 22. 3. Click the Domains tab. 4. Select the domain you want to modify. 5. Click Modify. The Domain dialog box appears. 6. Edit as necessary. For field descriptions, see “Organization Details—Domains tab” on page 132. 7. Click Save. The Domain dialog box closes. To delete a domain: 1. View an organization. The Manage Organization page appears.
Nuance Management Center Administrator Guide l Users in specific groups 7. If you selected Users in specific sites or Users in specific groups, select sites or groups for which to enable NTLM credentials. 8. Click Create NTLM Credentials. A progress bar appears. When the process is complete, a list of users and results appears. 9. Click Close.
Chapter 4: Sites About sites 42 Viewing sites 43 Viewing a site 43 Viewing site details 43 Working with sites 44 Adding sites 44 Modifying sites 44 Deleting sites 44 Managing sites 45 Changing site information 45 41
Nuance Management Center Administrator Guide About sites A site is a physical location, such as an office or data center, within your organization. Sites help you define the structure of your organization. Depending on your needs, you may require several sites, or just one. At the site level, you can configure data storage, Roaming user profiles (Dragon desktop products only), and other client settings.
Chapter 4: Sites Viewing sites If you are using the Nuance-hosted NMC server in the cloud, Nuance creates your initial site (Default) for you. You can rename this site, and create additional sites yourself. Viewing a site 1. View an organization. The Manage Organization page appears. Your organization is at the top, with all sites underneath it. For more information, see “Viewing Organizations” on page 22. 2. Do one of the following: l l Click a site to view all users in it.
Nuance Management Center Administrator Guide Working with sites Adding sites 1. View an organization. The Manage Organization page appears. Your organization is at the top, with all sites underneath it. For more information, see “Viewing Organizations” on page 22. 2. Right-click your organization, and then select Add Site. The Site page appears. 3. Add information as necessary. For field descriptions, see “Site page” on page 133. 4. Click Save. Modifying sites 1. View an organization.
Chapter 4: Sites Managing sites Changing site information To change general site information: 1. View an organization. The Manage Organization page appears. Your organization is at the top, with all sites underneath it. For more information, see “Viewing Organizations” on page 22. 2. Right-click a site under your organization, and then select Details. The Site page appears. The General tab is selected by default. 3. Edit the information as necessary.
Nuance Management Center Administrator Guide Changing product-specific site settings 1. View an organization. The Manage Organization page appears. Your organization is at the top, with all sites underneath it. For more information, see “Viewing Organizations” on page 22. 2. Right-click a site under your organization, and then select Details. The Site page appears. The General tab is selected by default. 3. Click a product name tab. 4. Edit the information as necessary.
Chapter 5: Groups About groups 48 Viewing groups 49 Viewing all groups 49 Viewing groups by site 49 Viewing group details 49 Working with groups 50 Managing groups 52 Configuring group security 52 Changing group product settings 53 47
Nuance Management Center Administrator Guide About groups A group is a set of similar users within a site. For example, a group could consist of users in one department, or users with similar roles. All users in a group share the same privileges, grants, and default Dragon client settings. Your organization might choose to have more than one Administrator group. For example: l Superusers—Can execute all actions in the NMC console. l License administrators—Can create, grant, and revoke licenses.
Chapter 5: Groups Viewing groups If you are using the Nuance-hosted NMC server in the cloud, Nuance creates your initial group (NMC Administrators) for you. You can rename this group, and create additional groups yourself. Viewing all groups Use these procedures to view an alphabetical list of all groups. 1. In the Groups ribbon, click Search. The Groups page appears. 2. Do one of the following: l Specify search criteria, and then click Search to find a specific group.
Nuance Management Center Administrator Guide Working with groups Adding groups Do one of the following: 1. In the Groups ribbon, click Add. The Add Group dialog box opens. 2. Select a role for the users in the group. 3. If this is an NMC Administrator group, select a group in the Base new group on what existing group? drop-down list. 4. Click OK. The Group Details page appears. 5. Specify a group name. 6. Select the site in which to create the group. 7. Add remaining information as necessary.
Chapter 5: Groups The Group Details page appears. 3. Specify a name for the new group. 4. Select the site to which you want to copy this group from the Sites drop-down list. 5. Add remaining information as necessary. For field descriptions, see “Group Details page” on page 149. 6. Click Save. Deleting groups To delete a group, you must first move or delete all user accounts from the group. You can delete groups only when they are empty. 1. View a group.
Nuance Management Center Administrator Guide Managing groups Select from the following procedures to manage your groups. Changing group details 1. View a group. For more information, see “Viewing groups” on page 49. 2. Right-click a group, and then select Details. The Group Details page appears. The Details tab is selected by default. 3. Edit the information as necessary. For field descriptions, see “Group Details—Details tab” on page 149. 4. Click Save. Adding user accounts to a group 1. View a group.
Chapter 5: Groups For more detailed information on specific privileges, see “Privileges reference” on page 196. To configure group privileges: 1. View a group. For more information, see “Viewing groups” on page 49. 2. Right-click a group, and then select Details. The Group Details page appears. The Details tab is selected by default. 3. In the Privileges field, select the check box next to each privilege to add or remove. Click Select All to select all check boxes, or Clear All to clear them. 4.
Nuance Management Center Administrator Guide 2. Right-click a group, and then select Details. The Group Details page appears. The Details tab is selected by default. 3. Click the product tab for your product. For example, Dragon Professional or Network Edition US. 4. Edit the information as necessary. For field descriptions, see the appropriate section on the “Group Details page” on page 149. 5. Click Save. To change PowerMic settings: 1. View a group.
Chapter 6: User accounts Chapter 6: User accounts About user accounts About dynamic user profiles Viewing user accounts 56 56 57 Viewing all user accounts 57 Viewing all user accounts in a group 57 Viewing all user accounts in a site 57 Working with user accounts 58 Managing user accounts 61 Changing user account group membership 63 Configuring user account credentials 64 Configuring client settings 65 55
Nuance Management Center Administrator Guide About user accounts You create one user account for each NMC administrator and Dragon user. You create user accounts to allow NMC administrators to log in to the NMC console, and to allow users to log in to the Nuance product on their client computers. If you are using single sign-on authentication, you create user accounts that match each user's Windows login. After you create user accounts, you then assign them to groups.
Chapter 6: User accounts Viewing user accounts Viewing all user accounts 1. In the User Accounts ribbon, click Search. The User Accounts page appears. 2. Do one of the following: l Specify search criteria, and then click Search to view specific user accounts. l Leave search criteria blank and then click Search to see all user accounts. Viewing all user accounts in a group 1. View a group. For more information, see “Viewing groups” on page 49. 2. View group details.
Nuance Management Center Administrator Guide Working with user accounts Adding new user accounts If you plan to implement Active Directory single sign-on authentication, each user's login must match his or her Windows login exactly. For information on implementing single sign-on, see the Nuance Management Center Server Installation and Configuration Guide. Do one of the following: 1. In the User Accounts ribbon, click Add. The User Account Details page appears. 2.
Chapter 6: User accounts 1. View all user accounts. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user, and then select Delete User Account. A confirmation dialog box appears. 3. Click Yes. Or 1. View user accounts by site. The Manage Organization page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account in a group, and then select Delete. A confirmation dialog box appears. 3. Click Yes.
Nuance Management Center Administrator Guide Nuance Management Center updates the fields you select with the updated information for all users in your import file. 8. Click Next. The Select Group Membership page appears. 9. Assign the imported user accounts to a group: 1. Select a site in the Site filter drop-down list. The groups within the selected site appear in the Available Groups list. 2. Select a group, and then click the arrow button ( list.
Chapter 6: User accounts Managing user accounts Changing user account details 1. View a user account. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account, and then select User Account Details. The User Account Details page appears. The Details tab is selected by default. 3. Edit the information as necessary. For field descriptions, see “User Account Details—Details tab” on page 161.
Nuance Management Center Administrator Guide 1. View a user account. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account, and then select User Account Details. The User Account Details page appears. The Details tab is selected by default. 3. Click the Address tab. 4. Edit the information as necessary. For field information, see “User Account Details—Address tab” on page 162. 5. Click Save.
Chapter 6: User accounts l The user to whom you are sending the link must have an email address set in their user account. For more information, see Changing user account details. l You must have set up the Forgot Password email template. For more information, see “Creating the Forgot Password email template” on page 193. To send a Reset Password link: 1. View a user account. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2.
Nuance Management Center Administrator Guide 1. View a user account. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account, and then select User Account Details. The User Account Details page appears. The Details tab is selected by default. 3. Click the Messaging tab. 4. Edit the information as necessary. For field descriptions, see “User Account Details—Messaging tab” on page 163. 5. Click Save.
Chapter 6: User accounts l HIM System 5. Click Modify. 6. Edit the information as necessary. For field information, see “User Account Details—Credentials tab” on page 163. 7. Click Save. Deleting user account credentials 1. View a user account. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account, and then select User Account Details. The User Account Details page appears. The Details tab is selected by default. 3.
Nuance Management Center Administrator Guide Applies to: Dragon Professional and Dragon Medical Network Edition only 1. View a user account. The User Accounts page appears. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account, and then select User Account Details. The User Account Details page appears. The Details tab is selected by default. 3. Click the Dragon Professional tab or Network Edition tab. 4. Expand the appropriate heading drop-down list. 5.
Chapter 7: Roaming users Chapter 7: Roaming users About the Roaming feature 68 About Roaming user profiles 69 About Roaming user profile synchronization 71 Roaming feature setup checklist 72 Prerequisites 72 Permissions required 73 Before you begin 74 Enabling the Roaming feature 75 Setting the Master Roaming user profile location 76 Dragon Professional 76 Dragon Medical Network Edition 76 67
Nuance Management Center Administrator Guide About the Roaming feature Applies to: Dragon Professional, Dragon Medical Network Edition only The Roaming feature is an optional feature that allows users to dictate on different Dragon client computers where Dragon is installed without having to create separate user profiles for each computer. Users can dictate on different computers in their office, or even computers in different geographical locations, like at work and at home.
Chapter 7: Roaming users About Roaming user profiles Applies to: Dragon Professional, Dragon Medical Network Edition only For more information on the Roaming feature and setting it up in the NMC console, see “About the Roaming feature” on page 68 and “Roaming feature setup checklist” on page 72. About You use Roaming user profiles when the Roaming feature is enabled. Roaming user profiles are stored on a central network storage location.
Nuance Management Center Administrator Guide users" topic in the Dragon client Help. Storage l l Master Roaming user profiles—There is no default storage location for Master Roaming user profiles. You determine an appropriate network storage location for your Master Roaming user profiles. Local Roaming user profiles—The default storage location on client computers for Local Roaming user profiles is: \AppData\Local\Nuance\NS15\RoamingUsers\\ where is the network sto
Chapter 7: Roaming users About Roaming user profile synchronization Applies to: Dragon Professional, Dragon Medical Network Edition only About Dragon synchronizes Local Roaming user profiles with their Master Roaming user profiles automatically.
Nuance Management Center Administrator Guide Roaming feature setup checklist Applies to: Dragon Professional, Dragon Medical Network Edition only Use the following checklist to set up the Roaming feature. You must have Windows Administrator privileges to perform some setup tasks.
Chapter 7: Roaming users Prerequisite Description l Internet Roaming User—Redirects must be turned on when using Digest authentication. Permissions required The following tables describe the permissions required to implement the Roaming feature. Server access Folder Location Required permissions Master Roaming user profiles folder Network share where Master Roaming user profiles folder is located.
Nuance Management Center Administrator Guide Folder HKEY_CURRENT_ USER\SOFTWARE\Nuance Location Required permissions providers dictate these keys. Registry of client workstation where providers dictate Rights to update the registry to read/write to these keys. Before you begin Have the following information available if you're storing Master Roaming user profiles on a Web server: l URL address of your HTTP server. l Authentication, firewall, and proxy server information.
Chapter 7: Roaming users Enabling the Roaming feature Applies to: Dragon Professional only The following procedure only describes enabling the Roaming option. For Roaming feature requirements and a complete setup checklist, see “Roaming feature setup checklist” on page 72. 1. View an organization. The Manage Organization page appears. Your organization is at the top, with all sites underneath it. For more information, see “Viewing Organizations” on page 22. 2.
Nuance Management Center Administrator Guide Setting the Master Roaming user profile location Applies to: Dragon Professional, Dragon Medical Network Edition only You must indicate the network location of the Master Roaming user profiles. This is the location that you set up for the Roaming feature Prerequisites. If necessary, you can have multiple storage locations. Dragon Professional 1. View an organization. The Manage Organization page appears.
Chapter 7: Roaming users 4. Expand the Master user profile section. 5. Click the Configure button next to the Master user profile directories field. The Master User Profile Directory Settings dialog box appears. 6. Do the following on the General tab: l l l l Optionally specify a display name for the location in the Name field. Specify the Master Roaming network location in the DMNE Version 2.0 (or higher) Speech Profile location.
Nuance Management Center Administrator Guide Chapter 8: Licenses 78 About licenses 79 Viewing licenses 80 Viewing licenses 80 Viewing licensed user accounts 80 Working with licenses 81 Allocating licenses 81
Chapter 8: Licenses About licenses Your organization purchases licenses for each Nuance product that you use. For example, if you're using Dragon Professional Group, you purchase one license for each user who dictates with Dragon, and one license for each administrator who requires access to the NMC console. You import the license key in the NMC console, and then assign licenses to your user accounts. Each user account must have one license for each Nuance product that they use.
Nuance Management Center Administrator Guide Viewing licenses Viewing licenses 1. In the Licensing ribbon, click View Licenses. The License Summary page appears. 2. Do one of the following: l Select License type All and then click Search to view all license types. l Select a specific license type from the drop-down list and then click Search. The License Summary page appears. Viewing licensed user accounts 1. View a license. 2. Right-click a license, and then select List Licensed User Accounts.
Chapter 8: Licenses Working with licenses Importing license keys When you purchase licenses, Nuance sends you an email with a license key. You must import this key to make your licenses available for allocation in the NMC console. When you import a license into an organization, Nuance Management Center grants certain privileges to all groups that have the NMC Administrator role. For more information, see “Privileges reference” on page 196. 1. In the Licensing ribbon, click Import License Key.
Nuance Management Center Administrator Guide 5. Click OK.
Chapter 9: Utilities Chapter 9: Utilities Server logs 84 About server logs 84 Viewing server logs 84 Working with server logs 84 Auditing 85 About auditing 85 Viewing audit events 85 Alerts 86 About alerts 86 Viewing alerts 86 Working with alerts 86 Client logs 87 Viewing client logs 87 Working with client logs 87 Uptime 88 About uptime 88 Viewing uptime 88 Loadable Files 89 About loadable files 89 Viewing loadable files 89 Schedule 90 About the Schedule utility
Nuance Management Center Administrator Guide Server logs About server logs The NMC server generates a Windows communication foundation service log file for each individual user account. You can view the server logs in the NMC consoleif you have the NMS Server Logs global grant or if you are a superuser. Log files are located on the NMC server in: C:\ProgramData\NMS\Logs\NMS Server\ Viewing server logs 1. In the Utilities ribbon, click Server Logs. The Server Logs page appears. 2. Specify search criteria.
Chapter 9: Utilities Auditing About auditing Auditing tracks specific system events that occur in the NMC console, capturing information about those events to allow you to better monitor the actions that occur on your NMC console. The NMC console allows administrators to audit specific events, such as user or administrator logins, over a specific period of time. Viewing audit events 1. In the Utilities ribbon, click Audit Events. The Events page appears. 2. Optionally specify an organization. 3.
Nuance Management Center Administrator Guide Alerts About alerts Alerts provide information about your NMC server and NMC console. Alerts can be any of the following types: l l Informational—Work flow information about the event. No loss of data or functionality and no impact to a customer. For example, number of times users access the NMC Help. Warning—No loss of data or functionality, but may impact a customer. For example, a delay in performance.
Chapter 9: Utilities Client logs Viewing client logs 1. In the Utilities ribbon, click Client Logs. The Client Logs page appears. 2. Specify search criteria. 3. Click Search. The Client Logs page appears, listing all client activity matching your search criteria. 4. Right-click a log, and then select View. The file appears in read-only format. Working with client logs Downloading client logs 1. View a client log. For more information, see “Viewing client logs” on page 87. 2.
Nuance Management Center Administrator Guide Uptime About uptime The Uptime utility allows you to view the uptime for each Nuance Management Center node, or amount of time during which each node is operational. You must have the NMS Server Logs global grant or be a superuser to see the Uptime utility. Viewing uptime In the Utilities ribbon, click Uptime. The NMS Nodes Uptime page appears.
Chapter 9: Utilities Loadable Files About loadable files The Loadable Files utility allows you ensure Nuance Management Center software deployed successfully to each NMS node. You must have the NMS Server Logs grant or be a superuser to see the Loadable Files utility. Viewing loadable files In the Utilities ribbon, click Loadable Files. The Loadable Files page appears.
Nuance Management Center Administrator Guide Schedule About the Schedule utility The Schedule utility allows you to view all scheduled tasks by node. You must have the NMS Server Logs grant or be a superuser to see the Schedule utility. Viewing scheduled tasks by node 1. In the Utilities ribbon, click Schedule. The Schedule page appears. 2. Specify search criteria. 3. Click Search. The Schedule page appears, listing all scheduled task activity matching your search criteria.
Chapter 9: Utilities Messages About messages Messages are automated notifications that Nuance Management Center sends to NMC console administrators. For example: l Errors that occur l Background tasks that completed l Medication updates that are available (Dragon Medical Network Edition only) Medication updates contain packages that require your approval. For more information, see About updates.
Nuance Management Center Administrator Guide system messages to the user accounts for whom messaging is enabled. 1. View a user account. For more information, see “Viewing user accounts” on page 57. 2. Right-click a user account, and then select User Account Details. The User Account Details page appears. The Details tab is selected by default. 3. Click the Messaging tab. 4.
Chapter 9: Utilities The Select recipient dialog box closes. 7. On the Send Message page, specify a message in the Message field. 8. Click Send. Marking a message complete 1. View a message. 2. Select the check box next to a message. l Click Select All to select all your messages. l Click Clear All to deselect all your messages. 3. Click Mark complete. A confirmation dialog appears. 4. Click Yes.
Nuance Management Center Administrator Guide Chapter 10: Reports 94 About reports 95 Viewing reports 98 Working with reports 100 Exporting reports 100 Refreshing report data 100
Chapter 10: Reports About reports Reports can help you monitor, analyze, and better manage your licenses, clients, and Dragon usage. The following table describes the reports available. Type Report Description Usage License Use License usage statistics by user login. Helps you to assess and better allocate your available licenses. For example, if a specific user does not use a Nuance product frequently, you could decide to re-allocate the license to another user.
Nuance Management Center Administrator Guide Type Report Description push installs. This report shows: l Client version, build, device name, and operating system by user login For more detailed information on report columns, see “Report pages” on page 167. Device Use Session usage data by client computer. Helps you determine how frequently a Nuance product is in use.
Chapter 10: Reports Type Report Description of words and characters used in dictation and dictation session length, number of commands used by command type For more detailed information on report columns, see “Report pages” on page 167.
Nuance Management Center Administrator Guide Viewing reports Type Report Usage License Use To view the report: 1. In the Reports ribbon, click License Use. The License Use page appears. 2. Specify search criteria. For field descriptions, see License Use report. 3. Click Search. For column descriptions, see License Use report. Client Version 1. In the Reports ribbon, click Client Version. The Client Version page appears. 2. Specify search criteria. For field descriptions, see Client Version report.
Chapter 10: Reports Type Report To view the report: For column descriptions, see Professional Usage report.
Nuance Management Center Administrator Guide Working with reports This topic describes working with the reports on the Reports ribbon. For information on report columns or search criteria, see “Report pages” on page 167. Exporting reports You can export data from any report to a .csv file. 1. In the Reports ribbon, click a report. The report page appears. 2. Specify search criteria, and then click Search. Report results appear. 3. Click the Save icon ( ) in the lower right corner.
Chapter 11: Speech Recognition Chapter 11: Speech Recognition Keywords 102 About keywords 102 Working with keywords 102 Auto-texts 103 About auto-texts 103 Viewing auto-texts 103 Working with auto-texts 103 Commands 107 About commands 107 Viewing commands 107 Working with commands 108 Words 110 About Words 110 Viewing Words 110 Working with Words 110 Command sets 114 About Command Sets 114 Viewing Command Sets 114 Working with Command Sets 114 Lists 117 About lists
Nuance Management Center Administrator Guide Keywords About keywords Keywords are default leading and trailing words that Nuance Management Center automatically adds to all auto-texts created in the NMC console. With default keywords, users can only invoke auto-text commands by saying the leading or trailing keyword in addition to the command's spoken phrase. For each language Nuance Management Center supports, there is a default leading keyword, a trailing keyword, or both.
Chapter 11: Speech Recognition Auto-texts About auto-texts Disclaimer: The auto-text command feature is not designed for the use of PHI, PII, or credentials. Using an auto-text command for such purposes is strictly prohibited. Auto-text commands allow users to quickly insert pre-defined content in their dictation, such as addresses. Auto-texts can contain text, graphics (varies by client), and variables. You can create or import auto-texts at the site, group, or individual user account level.
Nuance Management Center Administrator Guide To create a new auto-text: 1. In the Speech Recognition ribbon, click Manage. The Manage Auto-texts page appears with the Auto-texts node expanded. 2. Under the Auto-texts node, select a site, group, or user account. 3. Right-click the object, and then select Add Auto-text. The Auto-text page appears. 4. Specify a name, description, and language. For field descriptions, see “Auto-text page” on page 176. 5.
Chapter 11: Speech Recognition The import results appear. Note: If the destination contains an auto-text with the same name or spoken phrase as an auto-text in the import file, Nuance Management Center does not import that auto-text. Exporting auto-texts 1. View an auto-text. For more information, see “Viewing auto-texts” on page 103. 2. Select an auto-text. Optionally press the Shift or Ctrl key to select more than one. 3. Right-click the auto-texts, and then select Export Auto-texts.
Nuance Management Center Administrator Guide 3. In the tree, select the site, group, or user where you want to paste the auto-text. 4. Right-click the site, group, or user, and then select Paste. A confirmation dialog box appears. 5. Click Yes. Note: If the destination contains an auto-text with the same name or spoken phrase as the auto-text you're pasting, Nuance Management Center does not paste the auto-text.
Chapter 11: Speech Recognition Commands About commands Disclaimer: The commands features are not designed for the use of PHI, PII, or credentials. Using the commands features for such purposes is strictly prohibited You can create auto-text commands in the NMC console at the site or group level, making them available to all users in those sites or groups. You can also create them at the user level, making them available to specific users.
Nuance Management Center Administrator Guide Viewing command details Right-click a command, and then select Command details. Working with commands Moving a command to another site, group, or user account To move a command to another site, group, or individual user, cut and paste the command to another location. 1. View a command. For more information, see “Viewing commands” on page 107. 2. Right-click a command, and then select Cut. 3.
Chapter 11: Speech Recognition You can export step-by-step commands of type Dragon Medical Server from sites, groups, or users. The Export Commands option is available only for commands created on Dragon Medical One clients. The Export option is available only to users with the Product Manage Dragon Medical Server privilege. 1. View a command. For more information, see “Viewing commands” on page 107. 2. Right-click a step-by-step command of type Dragon Medical Server, and then select Export Commands.
Nuance Management Center Administrator Guide Words About Words Custom words are words that you add to Dragon's vocabulary to improve Dragon's recognition of uncommon words and phrases. You can create words at the site, group, or user account level. When you create words at the site or group level, those words are available to all users in those sites and groups. When you create words at the user level, they are available only to the users for whom you created them.
Chapter 11: Speech Recognition The Manage Auto-texts page appears. 2. Expand the Words node in the tree. 3. Select a site, group, or user account. The Manage Words page appears. 4. Right-click the object, and then select Add Word. The Word page appears. 5. Specify the Written Form of the word. This is the way the word appears in dictation. 6. Optionally specify a different Spoken Formand Language. For field descriptions, see “Word page” on page 178. 7. Click Save. Importing words 1. Create a .
Nuance Management Center Administrator Guide Note: If the destination contains a word with the same name or spoken phrase as a word in the import file, Nuance Management Center does not import that word. Exporting words 1. View a word. For more information, see “Viewing Words” on page 110. 2. Select a word. Optionally press the Shift or Ctrl key to select more than one word. 3. Right-click the words, and then select Export Words. The Export Words dialog box appears. 4. Click Export.
Chapter 11: Speech Recognition A confirmation dialog box appears. 5. Click Yes. Note: If the destination contains a word with the same name or spoken phrase as the word you're pasting, Nuance Management Center does not paste the word. Consolidating words If identical words exist at more than one level of your organization, you can consolidate them to the highest level.
Nuance Management Center Administrator Guide Command sets About Command Sets A command set is a group of custom commands that you share with all Dragon client computers. To create a command set, a Dragon user exports custom commands from their Dragon client. An NMC administrator then imports the .DAT file in the NMC console. When Dragon client users next log in, Dragon retrieves the command set from the NMC server.
Chapter 11: Speech Recognition For more information, see Exporting and importing commands in the Dragon client help. 3. Import the .dat file in the NMC console. Note: Command Sets saved in the .dat file format may be protected to prevent users from viewing or editing their underlying code. For more information on creating protected commands, see Using the MyCommands Protection Utility in the Dragon Help. Command Sets in .xml file format cannot be protected. Importing command sets 1.
Nuance Management Center Administrator Guide The Update Command Set— dialog box appears. 5. Click Browse. The Choose File to Upload dialog box appears. 6. Locate and select the updated .xml or .dat file you created in the Dragon client, then click Open. 7. In the Import Command Set dialog box, click Update. A message appears, indicating that the command set is updated in the background. 8. Click OK. A message appears when the import is complete. Deleting command sets 1. View a command set.
Chapter 11: Speech Recognition Lists About lists When you create a custom command in your Dragon client, you can insert a list in the MyCommand Name field. The embedded list appears in the MyCommandName field between angle brackets (< >). For example, <1to10>. When you export this command from your client and then import it in the NMC console, Nuance Management Center tags this command as a list. Viewing lists Viewing a list 1. In the Speech Recognition ribbon, click Manage.
Nuance Management Center Administrator Guide Chapter 12: Field descriptions Organization Details page 119 Site page 133 Group Details page 149 User Account Details page 161 Report pages 167 Auto-text page 176 Auto-text—Details tab Command page Command—Details tab 118 176 177 177 Word page 178 System Settings page 179
Chapter 12: Field descriptions Organization Details page The following sections describe the fields on the Organization Details page tabs. To access this page, see “Viewing Organizations” on page 22. Organization Details—General tab The following table describes the fields on the General tab. Field Description Organization name Name of your organization. If you are using the Nuance-hosted cloud NMC server, Nuance creates this name for you.
Nuance Management Center Administrator Guide Field Description The following settings apply to users logging in to the NMC console. Institution code Applies to: eScription HIM systems, Dragon Ambient eXperience Optional unique identifier for your organization. Nuance organization GUID Applies to: All products Unique identifier assigned to your organization by Nuance. This field is read-only.
Chapter 12: Field descriptions Field Description days Possible values: 1-999, or 0 to indicate passwords don't expire Minimum password age password can be changed in n days Number of days after which users can change their passwords. Must be less than the Maximum password age value, unless that value is 0.
Nuance Management Center Administrator Guide Field Description l l Is at least 6 characters in length, if the minimum password length is not set. Contains characters from at least three of the following categories: l Uppercase characters (A-Z) l Lowercase characters (a-z) l Numbers (0-9) l Non-alphabetic characters (for example, !, $, #, %) Note: In Dragon version 15, the complexity requirements for Dragon client passwords are different.
Chapter 12: Field descriptions Field Description Note: DragonPad can never open these encrypted files. If deselected, Dragon does not encrypt these files. You might choose not to encrypt these files if you already have safeguards in place to protect your data. For example, if your client workstations are running an application that encrypts all data written to the local hard drive.
Nuance Management Center Administrator Guide Field Description documents to the Advisor Service in the background. Auto-processing enabled If selected, enables auto-processing. Auto-processing allows Dragon Medical Advisor to analyze a user's text at regular intervals automatically. When the Advisor Service provides new advice, the Dragon Medical Advisor window is updated automatically with that advice. If deselected, disables auto-processing.
Chapter 12: Field descriptions Field Description Products—Dragon Professional tab Upload usage data to Nuance for research purposes If selected, allows Dragon to upload metrics, audio, and transcripts from your Dragon usage to allow Nuance to improve future Dragon versions and enhance speech recognition technology. The data uploaded is encrypted. If deselected, no data is uploaded. Statistics Interval (min) Frequency with which the Dragon client pushes usage statistics to the NMC server.
Nuance Management Center Administrator Guide Field Description Time to mark delinquent n hours Number of hours after which a patient visit without dictation is considered delinquent. Delinquent Patient Appointments appear on the Late tab of Nuance Clinician and Dragon Medical Recorder. Time to remove from list n hours Number of hours after which Nuance Clinician and Dragon Medical Recorder remove a patient visit from the patient list when a provider creates dictation for that visit.
Chapter 12: Field descriptions Field Description marked for Delete and Disable when the user comparison occurs, allowing you to first review and confirm, change, or cancel the action before users are deprovisioned. If deselected, Nuance Management Center deprovisions users automatically without requiring you to review and confirm the action. LDAP Configuration Server Name Your LDAP server address. Port Number LDAP server port number to which the user comparison app can connect.
Nuance Management Center Administrator Guide Organization Details—Organization Tokens tab The following table describes the columns on the Organization Tokens tab. For information on managing your tokens, see “Managing organization tokens” on page 29. Field Description Organization Session identifier token that Nuance Management Center generates automatically.
Chapter 12: Field descriptions Field Description You cannot modify this value. Possible values: 1-15 characters for federated relationship name Description Optional description for the federated relationship. Possible values: 1-100 characters Email Domains One or more email domains to associate with the federated relationship. For example, abccompany.com. Separate multiple domains with a comma (,).
Nuance Management Center Administrator Guide Field Description l I will enter the metadata manually—You enter the metadata manually. A second screen appears with additional fields. Metadata fields These fields appear when you select the I will enter the metadata manually option. Sign In URL Sign-in URL for the SAML protocol or the WS-Federation protocol. REQUIRED Possible values: 1-2000 characters Sign Out URL Sign-out URL for the SAML protocol or the WS-Federation protocol.
Chapter 12: Field descriptions Field Description SignRequest If selected, indicates authentication requests between your organization and the Nuance Central Authentication portal should be signed to increase security. If you select this option, download Nuance's signing certificate in the Download field above and give it to your identity provider. If deselected, indicates authentication requests do not need to be signed.
Nuance Management Center Administrator Guide Field Description Name Pre-populated organization name. Description Pre-populated organization description. Start Date First date in the date range for which you want to view log events. Set to the date 7 days prior to the current date by default. Filter by user User login for which you want to view log events. End Date Last date in the date range for which you want to view log events. Set to the current date by default.
Chapter 12: Field descriptions Site page The following sections describe the fields on the Site page tabs. To access this page, see “Viewing sites” on page 43. Site—General tab The following table describes the fields on the General tab. Field Description Organization Name of the organization associated with this site. This field is read-only. NPI National Provider Identifier.
Nuance Management Center Administrator Guide Field Description Miscellaneous section Insert Text & Graphics command using Method by which users can execute Text & Graphics commands. Disable automatic switching of dictation source to an available default If selected, when a user's current dictation source is unavailable, Dragon does not switch the dictation source to an available default source automatically.
Chapter 12: Field descriptions Field Description For more information, see “Uploading a custom phonetic alphabet file” on page 46 Do not allow saved credentials If selected, Dragon does not allow users to save their password when logging in to the Dragon client. The Remember my password option in the Dragon Login dialog box is unavailable. Generally, you should select this option when your organization has multiple users who share the same computer using the same Windows login.
Nuance Management Center Administrator Guide Field Description l Merge contents of vocdelta.voc into network user profile when file is full Click Add to set the Master Roaming user profiles location. The location must be accessible to all computers on the network that you want available for dictation. l Click Delete to delete a location. l Click Edit to edit a location. If selected, Dragon copies the contents of the local vocdelta.
Chapter 12: Field descriptions Field Description on network users Roaming Profile location using a mapped drive or UNC drive, but is not supported for users connecting over HTTP. Because the presence of a lock can indicate a problem that needs to be addressed, Nuance recommends that you enable this option. If deselected, Dragon does not prompt you when you attempt to break network locks on user profiles.
Nuance Management Center Administrator Guide Field Description reserved for network archive the Acoustic Optimizer. To conserve space, you can reduce the default size and select the Conserve archive size on network option. Default value: 1000 MB per dictation source Data section Store correction in archive If selected, stores corrections for use by Dragon's Acoustic and Language Model Optimizer. If deselected, Dragon displays a message that there is not enough data to continue when optimization runs.
Chapter 12: Field descriptions Field Description Automatically back up user profile every n saves Determines how often Dragon automatically creates a user profile backup when you save your user profile. This option is unavailable if you select the Don't back up user profiles option. This option applies only to non-Roaming profiles. If you enabled the Roaming feature, Dragon doesn't back up Roaming profiles.
Nuance Management Center Administrator Guide Field Description Default value: 60. Insert Text & Graphics command using Method by which users can execute Text & Graphics commands. LDAP authentication Determines whether LDAP authentication is enabled, and, if enabled, determines the type of authentication used. Default value: Type keys (Shift + Insert) Default value: Disabled Enable SSO authentication If selected, enables EHR single sign-on. If deselected, disables EHR single sign-on.
Chapter 12: Field descriptions Field Description Master user profile section Applies to: Dragon desktop products only Master user profile directories Click Configure to set the location of Master user profiles on the network. This tells the Dragon Medical Network Edition clients where to obtain the user profiles. Local cache directory The location of local cache user profiles on a Dragon computer. Applies to every Dragon client computer on the network.
Nuance Management Center Administrator Guide Field Description Default value: Selected Ask before breaking lock on network users If selected, Dragon allows users the option to break the network lock on a Master user profile that was previously in use by another user. Network issues may prevent the network lock from being released. If deselected, Dragon breaks the network lock on a Master user profile automatically without prompting the user.
Chapter 12: Field descriptions Field Description Restore Defaults Click to restore the default values for this tab. Data section Store correction in archive If selected, Dragon stores a list of corrections that the Acoustic and Language Model Optimizer uses in a local archive. If deselected, Dragon does not store the list of corrections. Dragon may display a message stating there is not enough data for the Acoustic Model Optimizer to process. Default value: Selected.
Nuance Management Center Administrator Guide Field Description If deselected, Dragon integrates the local .DRA files with the Master user profile when synchronizing with the local cache. This makes the .DRA files available for profile optimization, which increases dictation accuracy. When the maximum archive size is reached, Dragon no longer copies the .DRA files to the Master user profile location. You set the archive size in the _ (minutes) archive size field above.
Chapter 12: Field descriptions Field Description \\servername\sharename\path\filename. For example, \\MyServer\Profiles l HTTP—Use this format: http://myserver.com/webDAV. For example, http://Profiles/MasterUserProfilesDir l HTTPS—The format is: https://myserver.com/WebDAV. For example, https://Profiles/UserProfilesDir Speech Node Collection Speech node collection for the Master user profile location. DMNE v1.x (UNC) UNC path for the Speech Node Collection for a DMNE version 10.5 user profile.
Nuance Management Center Administrator Guide Field Description l l l Tunnel—For client computers using tunneling software to connect to the server. Socks 4—For a SOCKS4 protocol that relays TCP sessions at a firewall host to allow application users transparent access across the firewall. SOCKS4 does not support authentication, UDP proxy. SOCKS4 clients require full Domain Name Service (DNS).
Chapter 12: Field descriptions Field Description Timeout of inactive If selected, Dragon logs out a user that has been idle for the time set in the Connection timeout option. If deselected, Dragon logs out a user after the Connection timeout is reached, regardless of whether the user has been idle. Default value: Deselected SSL Settings Certificate store type Certificate store type for the client certificate on the local machine.
Nuance Management Center Administrator Guide Field Description Use general SSL protocols If selected, enables the supported security protocols on the HTTPS server. The options are: l l TLS1.2—Version 1.2 of the Transport Layer Security (TLS) protocol. TLS1.1—Version 1.1 of the Transport Layer Security (TLS) protocol. l TLS1—Version 1 of the Transport Layer Security (TLS) protocol. l SSL3—Version 3 of the Secure Sockets Layer (SSL) protocol.
Chapter 12: Field descriptions Group Details page The following sections describe the fields on the Group Details page tabs. To access this page, see “Viewing groups” on page 49. Group Details—Details tab The following table describes the fields on the Details tab. Field Description Group name Name for this group. Organization Prepopulated with the name of your organization. This field is read-only. Sites Site to which the group belongs. Role Role to which all users in this group are assigned.
Nuance Management Center Administrator Guide Field Description Grant Grant assigned to this group. Principle Principle assigned to this group. Group Details—Grants tab The following table describes the columns on the Grants tab. For information on managing your group grants, see “Configuring group security” on page 52 Field Description Grant Grant assigned to this group. Object Organization to which this group is assigned.
Chapter 12: Field descriptions Field Description movement Enable HTML If selected, allows Dragon to work with Internet Explorer and Chrome. You must support select this option to use web browser commands when the Dragon Web Extension is installed. If deselected and the Dragon Web Extension is installed, you cannot select web page elements by voice or dictate directly in web page fields.
Nuance Management Center Administrator Guide Field Description Enable web search commands If selected, enables Web searching commands that are based on natural speech. For example, "Search the web for weather in Seattle". If deselected, disables web searching commands. Default value: Selected Enable desktop search commands If selected, enables Desktop searching commands that are based on natural speech. For example, "Search Computer for time sheets". If deselected, disables Desktop searching commands.
Chapter 12: Field descriptions Field Description say "Click File", and then "Click Save". Default value: Selected Enable Natural Language commands— Word If selected, enables natural language commands in these applications. If deselected, disables natural language commands.
Nuance Management Center Administrator Guide Field Description add commas and periods (full stops) without requiring you to say the punctuation. Using this option depends on pauses in speech where you would normally pause during conversational speech. If deselected, Dragon you must dictate periods and commas by saying "Period" and "Comma".
Chapter 12: Field descriptions Field Description "1800EXAMPLE". In addition, Dragon cannot format US phone numbers automatically when your user profile region setting is UK. If your user profile region setting is UK, Dragon formats UK telephone numbers automatically. If deselected, Dragon does not format phone numbers automatically. Default value: Selected Format prices If selected, Dragon formats prices and currencies with the appropriate currency symbol.
Nuance Management Center Administrator Guide Field Description Default value: Selected Insert two spaces after period (full stop) If selected, Dragon adds two spaces at the end of sentences automatically. "million" instead of ".000.000" If selected, Dragon writes the word "million" instead of 1,000,000 when you dictate round numbers in the millions. If deselected, Dragon adds only one space. Default value: Deselected If deselected, Dragon writes 1,000,000.
Chapter 12: Field descriptions Field Description microphone to sleep after n minutes of silence puts it into Sleep mode. This setting is also referred to as the Sleep Timer. Specify a value between 5 and 120 minutes. Default value: 5 Note: Nuance does not recommend a value greater than 10, as Dragon can misrecognize ambient noise as speech. Have the microphone on but asleep when the user profile opens If selected, the microphone is in Sleep mode when Dragon starts.
Nuance Management Center Administrator Guide field Next field Stop/Play Default action: Accept defaults Stop/Play Default action: Accept defaults Custom Left Default action: Force command recognition Custom Left Default action: Press Cancel button Enter/Select Default action: Dragon Professional— None Enter/Select Default action: Dragon Professional— None Dragon Law Enforcement—None Dragon Law Enforcement-None Dragon Medical Network Edition— Transfer text Custom Right Default action: Forc
Chapter 12: Field descriptions Default value: Plus key (+) on the numeric keypad Correction Opens the Correction menu. Default value: Minus key (-) on the numeric keypad Note: You cannot open the Correction menu using a hot key when you are working in Web applications. Force command recognition Forces Dragon to recognize words as commands rather than dictation. Default value: CTRL key Force dictation recognition Forces Dragon to recognize words as dictation rather than commands.
Nuance Management Center Administrator Guide Default value: CTRL + SHIFT + N Transfer Text Transfers text from the Unanchored Dictation Box to the application. Default value: CTRL + SHIFT + T Hidden Mode Starts and stops Hidden Mode. Default value: CTRL + SHIFT + T Edit Click to edit the default hot key combination. Restore Defaults Click to restore default values for settings on this page.
Chapter 12: Field descriptions User Account Details page The following sections describe the fields on the User Account Details page tabs. To access this page, see “Viewing user accounts” on page 57. User Account Details—Details tab The following table describes the fields on the Details tab. Field Description Organization Organization to which the user belongs. This field is read-only. NPI National Provider Identifier.
Nuance Management Center Administrator Guide Field Description valid email address is required for each user. User must change password on next login If selected, Nuance Management Center prompts this user to change his or her password when he or she next logs in. If deselected, this user can continue using his or her password. Default value: Deselected Department Department to which this user belongs. Disable If selected, prevents this user from logging in to the Dragon client.
Chapter 12: Field descriptions The following table describes the fields on the Group Memberships tab. For information on managing group memberships, see “Managing user accounts” on page 61. Field Description Site filter Site to which this user's group is assigned. User Account Details—Messaging tab The following table describes the fields on the Messaging tab.
Nuance Management Center Administrator Guide Field Description authentication, specify the user's Windows login. The login cannot contain leading or trailing spaces. However, the login can contain umlauts and other extended characters, such as tildes (~) and circumflexes (^). For information on creating and configuring user accounts for single sign-on authentication, see the Nuance Management Center Server Installation and Configuration Guide.
Chapter 12: Field descriptions Field Description Medical Network Edition. Dragon Professional section Vocabulary This setting is currently not applicable for Dragon Professional or Dragon Law Enforcement. Dragon Medical Server Reset speech recognition user profile If selected, the NMC server resets the user profile for this user account the next time a session is created for this user. You may need to reset a user profile if it has become corrupted or unusable.
Nuance Management Center Administrator Guide Field Description If you choose to customize these settings, the Personal radio button becomes selected automatically. To use the setting specified for your group, select the Group radio button. Put the microphone to sleep after n minutes of silence Number of minutes after which Dragon's microphone goes to sleep when Dragon doesn't hear anything.
Chapter 12: Field descriptions Report pages The following sections describe the search criteria and columns for the reports available on the Reports ribbon. License Use report Search criteria Criteria Description Organization Organization or company name. Select only one. Site Site name. Select a specific site, or All. Group Group name. Select a specific group, or All. Partner Partner name, if applicable. Select a specific partner, or All Partners.
Nuance Management Center Administrator Guide Column Description logged in to the NMC console or client application. Days Since Last Login Number of days since the user's last login to the NMC console or client application. Total Login Count Total number of times the user logged in to the NMC console or client application between the date range specified. Client Version report Search criteria Criteria Description Organization Organization or company name. Select only one. Product Nuance product.
Chapter 12: Field descriptions Criteria Description criteria: an organization, a user login, or the Show only most recent entry check box. Default value: Deselected Report columns Column Description Organization Organization or company name. NMS Login User's NMS login. Last Name User's last name. First Name User's first name. Date Of Transaction Date the connection to Nuance Management Center occurred. Product name Nuance product name, such as Dragon Medical.
Nuance Management Center Administrator Guide Criteria Description range for which to include report data. Edit the date and time manually, or click in the field to open the calendar and select a date and time. End date/time End date and time in the range for which to include report data. Edit the date and time manually, or click in the field to open the calendar and select a date and time. Report columns Column Description Device Name Device name.
Chapter 12: Field descriptions Criteria Description for which to include report data. Edit the date and time manually, or click in the field to open the calendar and select a date and time. End Date/Time End date and time in the range for which to include report data. Edit the date and time manually, or click in the field to open the calendar and select a date and time. Partner Partner name, if applicable. Application Name Nuance product for which to view usage.
Nuance Management Center Administrator Guide Column Description Total Auto-texts Total number of auto-text commands executed. Auto-text Characters Total number of auto-text characters inserted with autotext commands. Visible Black Characters Total number of characters dictated, excluding spaces, tabs, and new lines. Professional Usage report Search criteria Criteria Description Organization Organization or company name. Select only one. Last Name User's last name.
Chapter 12: Field descriptions Criteria Description Group Group name. Select a specific group, or All. Display results in a grid format by Optionally select to view report results in a grid, then select a time period for which to view results. Display results in a graph format by Optionally select to view report results in a graph, then select a time period for which to view results. Report columns Column Description Site Site name. Organization Organization or company name.
Nuance Management Center Administrator Guide Column Description Commands that include the word "that", such as "Select That". l Navigation/Action Commands commands— Commands that precede the word they manipulate, such as "Bold ". Total number of navigation and action commands executed during dictation.
Chapter 12: Field descriptions Column Description Includes commands that precede the word they manipulate: l commands, such as "Bold " Network Edition Usage report 175
Nuance Management Center Administrator Guide Auto-text page The following table describes the fields on the Auto-text page. To access this page, see “Viewing auto-texts” on page 103. Auto-text—Details tab The following table describes the fields on the Details tab. Field Description Name Unique auto-text name. Description Optional auto-text description. Language Language in which the content of the auto-text appears. Spoken Phrase Phrase users say to execute the auto-text.
Chapter 12: Field descriptions Command page The following table describes the fields on the Command page. To access this page, see “Viewing commands” on page 107. Command—Details tab The following table describes the fields on the Details tab. Field Description Name Unique command name. Description Optional command description. Language Language in which the content of the command appears. Spoken Phrase Phrase users say to execute the command.
Nuance Management Center Administrator Guide Word page The following table describes the fields on the Word page. To access this page, see “Viewing Words” on page 110 Field Description Written Form Word, phrase, or other content that Dragon writes when you dictate. Spoken Form Spoken form of the word or phrase if it is different from the written form. For example, Dragon can type "MB" when you dictate the word "megabyte". To do so, enter megabyte in this field and MB in the Written Form field.
Chapter 12: Field descriptions System Settings page The following sections describe the fields on the System Settings page. You must have the Modify System Settings grant to view this page. To access this page, from the NMC menu ( Field ), select System Settings. Description General section Disable scheduled NMS Database backups If selected, disables regular NMS database backups. You might select this if you chose to manage backups for your on-premise server yourself.
Nuance Management Center Administrator Guide Field Description If deselected, does not require administrators to verify their email address. Verification Link Expires After n hours Applies to: On-premise customers only If you selected the Enable Email Verification for Administrators option above, indicates the length of time in hours for which the email verification link sent to administrators is valid.
Chapter 12: Field descriptions Field Description usage transactions after n days Purge threshold audit events n years n months Number of years and days after which audit data is purged. Purge log files after n days Number of days after which server log files are purged. Purge NMS alerts after n days Number of days after which system messages are purged.
Nuance Management Center Administrator Guide Field Description Default Sender Account Default email address from which to send SMTP messages. Use SSL If selected, uses the SSL protocol to encrypt messages transmitted. If deselected, does not use SSL. Use Default Credentials If selected, uses the default credentials provided to transmit messages. User name User name for SMTP messaging. Password Password for the user name above. Test connection to URL or address of the SMTP host server.
Appendix A: Creating user account import files Appendix A: Creating user account import files Creating comma-delimited files for user account import 184 Creating XML files for user account import 185 Sample XML import file 190 183
Nuance Management Center Administrator Guide Creating comma-delimited files for user account import To import users using a comma-delimited text file (.csv), include the following fields in a .csv document, each separated by a comma. The import file must be in one of the following file formats: l UTF-8 l Unicode l Unicode Big Endian Nuance Management Center does not import the file if it is in any other format. User logins and passwords cannot contain leading or trailing spaces.
Appendix A: Creating user account import files Creating XML files for user account import To import more data with your users, create an XML file. If you enabled the Email address required for organization users setting on the “Organization Details page” on page 119, a valid email address is required for each user. You can include any of the following fields in the import file for each user. If the field is not required, you can omit it from your file.
Nuance Management Center Administrator Guide Field Required? Syntax Character length Notes import the user if this login exists in any organization. Password Yes Password="Password" 30 Passwords maximum cannot contain leading or trailing spaces. Passwords can contain umlauts and other extended characters, such as tildes (~) and circumflexes (^).
Appendix A: Creating user account import files Field Required? Syntax Character length Notes Street No address 1 Street1="Street address" None 60 maximum Street No address 2 Street2="Street address continued" None 60 maximum Street No address 3 Street3="Street address continued" None 60 maximum City No City="City" None 40 maximum State No State="State" None 5 maximum Zip code No ZipCode="12345" None 20 maximum NPICode No NPICode="Code" A valid integer from 1 to 2147483647 If t
Nuance Management Center Administrator Guide Field Required? Syntax Character length Notes specify types that are valid values for the User Type field, such as Nurse. Your NMC administrator’s privileges determine the default user type. If your NMC administrator does not specify a user type and has only the Product Manage Dragon Professional privilege, the default value for this field is User. Otherwise, the default value for this field is Physician. NTLM Credential 188 No Domain\Use
Appendix A: Creating user account import files Field Required? Syntax Character length Notes leading or trailing spaces. However, they can contain umlauts and other extended characters, such as tildes (~) and circumflexes (^). If the NTLM credential exists for another user in the same organization, Nuance Management Center imports the user, but not the NTLM credential. Token Credential No Login1<\TokenCredential> 80 Token maximum credentials cannot contain leading or trailing space
Nuance Management Center Administrator Guide Field Required? Syntax Character length Notes (~) and circumflexes (^). If the token credential exists for another user in the same organization, Nuance Management Center imports the user but not the token credential. Sample XML import file Domain\LHerrera
Appendix A: Creating user account import files Department="Radiology" Password="pwd1" Street1="500 Oak Ave." City="Boston" State="MA" ZipCode="02108" NPICode="9856" PrimarySpecialty="General-Family-Med Peds" SecondarySpecialty="Pediatric" UserType="Nurse" Domain\Sophia.
Nuance Management Center Administrator Guide Appendix B: Creating the Forgot Password email template Creating the Forgot Password email template 192 193 Creating the template 193 Uploading the template 193
Appendix B: Creating the Forgot Password email template Creating the Forgot Password email template Applies to: On-premise customers only If users forget their NMC console password, they can reset it on the NMC console login screen. Nuance Management Center sends users an email message with a link to reset their password. The link is valid for one hour. To allow NMC console users to reset their password, you must: l Ensure you have provided email addresses for all user accounts.
Nuance Management Center Administrator Guide The Choose File to Upload dialog box appears. 4. Navigate to the .html file that you created. 5. Select the file, and then click Open. The Choose File to Upload dialog box closes. 6. Click Save.
Appendix C: Privileges Appendix C: Privileges Privileges reference 196 Core privileges 196 License import privileges 196 Product Manage privileges 199 195
Nuance Management Center Administrator Guide Privileges reference Privileges determine the ribbons, menus, and options that users can access in the NMC console. You assign or unassign privileges to show or hide those options. For more information on assigning privileges, see “Configuring group security” on page 52. Core privileges The following table describes the privileges that become enabled and disabled when you perform a new Nuance Management Center installation or create a new organization.
Appendix C: Privileges Product Privileges enabled Nuance Management Console l Dragon Medical Network Edition (Dragon Medical) l l Dragon Medical Mobile Recorder l Dragon Medical Recorder l Dragon Medical Speechkit (embedded) l l l MUSE l CAC l CAPD l CLU Remote Services l Capture Services l Dragon Medical Workflow Edition l Product Manage NMS Manage Product Updates Product Manage Dragon Medical Network Edition Product Manage Dragon Medical Mobile Recorder Product Manage Dragon Med
Nuance Management Center Administrator Guide Product Privileges enabled Workflow Edition Powerscribe360 l Dragon Professional, Dragon Legal, Dragon Law Enforcement l PowerMic Mobile l HIM Reporting l Dragon Medical Advisor l l l Product Manage PS360 Product Manage Dragon Professional Product Manage PowerMic Mobile Product Manage HIM Reporting Product Manage Dragon Medical Advisor View Analytics View Analytics Dragon Medical Advisor Usage and Adoption Note: The Analytics privileges are enabled
Appendix C: Privileges Product Privileges enabled Dragon Medical Virtual Assistant Quality and Risk Adjustment l mPower l Clinical Documentation Excellence (CDE) l Product Manage Quality and Risk Adjustment Product Manage mPower Product Manage Clinical Documentation Excellence Product Manage privileges If the Product Manage privilege is enabled for the Administrator group, license types are only visible in the following locations: l Organizations>Search Organizations>License type drop-down list l
Nuance Management Center Administrator Guide Product Manage privilege Action l Product Manage Dragon Medical Network Edition Utilities>Messages Shows or hides the following: l l l l l l l l Organization Details>Products tab>Dragon Medical Network Edition section Site Details>Dragon Medical Network Edition tab Group Details>Network Edition US tab User Account Details>Network Edition US tab User Account Details>User Profile tab>Dragon Medical Network Edition section User Accounts>User Profile Mana
Appendix C: Privileges Product Manage privilege Action Also shows (but does not hide) the following: l l l l l Product Manage Nuance Velocity Organizations ribbon>System Detail>Enterprise Speech tab>Provider Role Mappings table (EXV and EXT 8.0 SP1-8.
Nuance Management Center Administrator Guide Product Manage privilege Action section>Resubmit Dictation (Requires NMS Server logs grant) Product Manage Dragon Medical Server Shows or hides the following: l l l l l Organization Details>Products tab>Dragon Medical Server section Organization Details>Autoprovisioning tab>Dragon Medical Server section User Accounts Detail>User Profile tab>Dragon Medical Server section Reports>Dragon Speech Usage section>Cloud Usage report Speech Recognition>Commands sec
Appendix C: Privileges Product Manage privilege Action Product Manage Capture Services Shows or hides the following: l Organization Details>Auto-provisioning>Capture Services section This privilege shows or hides all license types associated with the Capture Services product. Product Manage Workflow Edition Shows (but does not hide) the following: l Organizations ribbon>HIM Systems section This privilege shows or hides all license types associated with the Dragon Medical Workflow Edition product.
Nuance Management Center Administrator Guide Product Manage privilege Action The privilege shows or hides all license types associated with the Dragon Naturally Speaking product.
Appendix C: Privileges Product Manage privilege Action Product Manage Quality and Risk Adjustment Shows or hides the following: l l Speech Recognition>Dragon Medical Advisor group>Manage Advice Filters button Speech Recognition>Dragon Medical Advisor group>Manage HCC Filters button This privilege shows or hides all license types and products associated with Quality and Risk Adjustment product.
Nuance Management Center Administrator Guide Product Manage privileges User interface elements (EXV and EXT 8.0 SP1-8.
