Dragon speech recognition Enterprise solution Configuration and client installation guide For: Guide
Nuance Management Center Server Installation and Client Configuration Guide Copyright 2016 Dragon Professional Group and Dragon Legal Group, 14. Nuance ® Management Center. This material may not include some last-minute technical changes and/or revisions to the software. Changes are periodically made to the information provided here. Future versions of this material will incorporate these changes. Nuance Communications, Inc.
Contents Dragon_InstallationGuideCover_20160929_v1 1 About this guide viii Guide overview ix Audience Additional resources ix x Documentation x Training x Support x Chapter 1: Introduction 1 About Nuance Management Center 2 Physical architecture 3 Chapter 2: Installation checklists 4 Checklist—Planning the server installation 5 Checklist—Planning the client installation 6 Chapter 3: Preparing for your server installation Software requirements—Server 7 8 Application server and da
Contents Installing and binding the SSL certificate About certificates 25 Install the SSL certificate—Installing on the server 25 Install the SSL certificate—Installing on a load balancing switch 28 Testing and troubleshooting your SSL configuration 28 Verifying the NMS Platform service is running 30 Starting the NMS Platform service manually 30 Configuring your network switch 31 Logging in to the Nuance Management Center (NMC) console 32 Determining your database backup method 33 Chapter
Contents Supported Virtual Desktop infrastructure applications 58 Required skills for installing Dragon Group 59 Dragon File Structure 60 Windows 7, Windows 8.
Contents Using the MyCommands Protection Utility Chapter 14: Upgrading the Dragon client Preparing to upgrade Dragon 81 82 Export user profiles 82 Optional: Export custom words 82 Optional: Export custom commands 82 Upgrading Roaming User Profiles 84 Before you upgrade 84 After upgrading Roaming user profiles 85 Upgrading Your Dragon installation from the Command Line 86 Upgrading with settings 86 Upgrading from the command line 86 Using setup.
Contents MSI options for Dragon installations Sample command lines Feature variables to set through the ADDLOCAL or ADVERTISE properties Speech options 118 121 123 124 MSI options for scheduled tasks 126 Editing Miscellaneous and Scheduled Task settings in nsdefaults.ini 127 Extracting MSI/MST Files from the Dragon setup.exe 129 Appendix B: Stand-Alone Mode Installation Options 131 Setting Roaming user profile options 132 Understanding Roaming user settings in nsdefaults.ini and roamingdef.
About this guide Guide overview Audience Additional resources ix ix x Documentation x Training x Support x viii
Nuance Management Center Server Installation and Client Configuration Guide Guide overview The Server Installation and Client Configuration Guide provides the following: l Installation and configuration instructions for on-premise Nuance Management Center (NMC) servers. l Configuration instructions for single sign-on authentication. l Installation, configuration, and upgrade instructions for Dragon Group clients.
About this guide Additional resources The following resources are available in addition to this guide to help you manage your Dragon Group installation. Documentation Document Description Location Dragon Group Release Notes New features, system requirements, client upgrade instructions, and known issues.
Nuance Management Center Server Installation and Client Configuration Guide http://www.nuance.com/support/dragon-naturallyspeaking/index.
Chapter 1: Introduction About Nuance Management Center 2 Physical architecture 3 1
Nuance Management Center Server Installation and Client Configuration Guide About Nuance Management Center Nuance Management Center allows Dragon system administrators to manage all Dragon Group clients from a single central console.
Chapter 1: Introduction Physical architecture The physical configuration of Nuance Management Center includes: l l l Application server—The NMC server. Stores user accounts, settings, and administrative information. Can be a single machine, or, in large installations, can be multiple servers load-balanced by a network traffic switch. Can be the Nuance-hosted NMC server in the cloud, or a server that you install and host on-premise.
Chapter 2: Installation checklists Checklist—Planning the server installation 5 Checklist—Planning the client installation 6 4
Nuance Management Center Server Installation and Client Configuration Guide Checklist—Planning the server installation If you are installing and managing your own Nuance Management Center (NMC) server and database server on-premise, use this checklist to help you prepare for the installation. Server Task Reference NMC server and database server Ensure all system requirements have been met.
Chapter 2: Installation checklists Checklist—Planning the client installation Use this checklist to help you prepare for client installations. Task Reference Assign access to the necessary folders and Registry keys on client machines. “Assigning access ” on page 62 Configure client workstations.
Chapter 3: Preparing for your server installation Software requirements—Server 8 Application server and database server 8 NMC console 9 Hardware requirements—Server 10 Server installation prerequisites 11 Application server and database server 11 NMC console prerequisites 11 Other considerations 12 Network bandwidth recommendations 12 Excluding files and folders from anti-virus protection 12 Using a network traffic switch 12 Obtaining required server software 14 Opening required por
Nuance Management Center Server Installation and Client Configuration Guide Software requirements—Server If you're hosting your own Nuance Management Center (NMC) server and database server on-premise, you must first download the Nuance Management Center installation package. When you purchase Nuance Management Center, Nuance sends you an email with a link to download the package. You must then ensure that your servers meet the following software requirements.
Chapter 3: Preparing for your server installation Feature Application server Database server Combined application and database server current service packs installed. Windows components l l Database Security Microsoft .NET Framework 4.5.2 or later, including the ASP .NET component None. l Internet Information Services (IIS) 7, 7.5, or 8.0 l None. l l SSL certificate SQL Server 2008, 2012, or 2014 None. l l Microsoft .NET Framework 4.5.2 or later, including the ASP .
Nuance Management Center Server Installation and Client Configuration Guide Hardware requirements—Server If you're hosting your own Nuance Management Center (NMC) server and database server on-premise, ensure the servers meet the following hardware requirements.
Chapter 3: Preparing for your server installation Server installation prerequisites In addition to the system requirements, you'll also need the following. Application server and database server Prerequisite Server Additional Information Windows administrator account Application All services should run under this account.
Nuance Management Center Server Installation and Client Configuration Guide Other considerations Consider the following while you prepare for your NMC server installation. Network bandwidth recommendations Nuance recommends the following network bandwidth speeds for Nuance Management Center.
Chapter 3: Preparing for your server installation Component Setting Network speed—100 Mbps Full Duplex 13
Nuance Management Center Server Installation and Client Configuration Guide Obtaining required server software The following server software is required. You can obtain the software from microsoft.com. 14 l Microsoft .NET Framework 4.
Chapter 3: Preparing for your server installation Opening required ports You must open the following ports to allow communication between components. Port Location 389 TCP NMC server 443 NMC server Description l l l 1433 Custom Database server l Allows communication between the NMC server and your Active Directory, if you are using single sign-on authentication. Allows communication between Dragon clients and the NMC server.
Chapter 4: Installing the servers Installing SQL Server 17 Installing Nuance Management Center 18 16
Nuance Management Center Server Installation and Client Configuration Guide Installing SQL Server Use the following settings during your installation: 1.
Chapter 4: Installing the servers Installing Nuance Management Center Caution: Even if you do not want to store the data files in SQL Server's default location, allow the installer to create the database, its transaction log, and its dump device in the default location. When the installation is complete, you can move the database and its files to a different location. ADVANCED INSTALLERS ONLY: Alternatively, create the NuanceMC.mdf database, the NuanceMC_log.LDF transaction log, and the NuanceMCDump.
Nuance Management Center Server Installation and Client Configuration Guide The Choose Destination Location screen appears: 6. Choose where you want to install the NMS platform (default recommended), and then click Next. The Setup Type screen appears: 7. Choose a setup configuration: l l Single-node installations: Select On a server with an SSL certificate installed directly on that server. Multiple-node installations: Select Behind a networking device with an SSL certificate installed. 8. Click Next.
Chapter 4: Installing the servers The wizard installs NMS Suite components. When it is finished, the Database Server screen appears: 9. Enter the required database information: 1. Enter the machine name or IP address of the physical server where you have installed the SQL Database Server software. The wizard creates the database and its backup directory in default locations on that server automatically. 2.
Nuance Management Center Server Installation and Client Configuration Guide The wizard installs several NMS Suite components. When it is finished, the Organization Id screen appears: 11. Enter the unique ID that Nuance assigned to your organization. You should have received this ID with your Dragon Group software package. Later, you can access your organization ID in the NMC console. For more information on organization IDs, see the Nuance Management Center Administrator Guide. 12. Click Next.
Chapter 4: Installing the servers The first time you log into the NMC console, use the "admin" login ID with the password you created in this step. 14. Click Next. The Setup Type screen appears: 15. Select the account type under which NMS windows service will run, and then click Next. The Service logon screen appears: 16. Enter the user name and password of the Windows user account under which NMS will run, then click Next.
Nuance Management Center Server Installation and Client Configuration Guide The install wizard installs several components, then opens the Choose Destination Location screen for the NMC – InstallShield Wizard: 17. Choose where you want the install wizard to install the NMC console (default recommended), and then click Next. The wizard installs the NMC console. 18. When the installation is complete, click Finish. 19.
Chapter 5: Post-installation tasks Installing and binding the SSL certificate 25 About certificates 25 Install the SSL certificate—Installing on the server 25 Install the SSL certificate—Installing on a load balancing switch 28 Testing and troubleshooting your SSL configuration 28 Verifying the NMS Platform service is running Starting the NMS Platform service manually 30 30 Configuring your network switch 31 Logging in to the Nuance Management Center (NMC) console 32 Determining your databa
Nuance Management Center Server Installation and Client Configuration Guide Installing and binding the SSL certificate About certificates Using SSL requires that you obtain an SSL certificate. Nuance Management Center supports both signed certificates from a certificate authority, and self-signed (or internally generated) certificates.
Chapter 5: Post-installation tasks 2. Note the subject of the certificate. This should match the computer name that the certificate is deployed on, or be a wild card. This must match exactly the host used in the endpoints. For information on viewing the subject, see https://technet.microsoft.com/en-us/library/cc754686(v=ws.10).aspx.
Nuance Management Center Server Installation and Client Configuration Guide 3. Copy the thumbprint of the certificate. You use the thumbprint to bind the certificate to the port used by the primary NMS services in the next step. For information on retrieving the thumbprint, see https://msdn.microsoft.com/en-us/library/ms734695.aspx. 4. Bind the SSL port (443) used by the services to the certificate. Windows Server 2008 or 2012: a. Open a command prompt. b.
Chapter 5: Post-installation tasks a. In the IIS Manager, from the left panel, click Default Web Site. b. From the right panel, click Bindings.... The Site Bindings dialog box opens. c. Click Add. The Add Site Binding dialog box opens. d. From the Type drop-down list, select https. e. From the SSL certificate drop-down list, select the certificate that you installed. f. Click OK. The Site Bindings dialog box appears. Ensure that the binding is displayed correctly. 7.
Nuance Management Center Server Installation and Client Configuration Guide Attempt to create an NMS session using the browser. a. Connect to https:///NMS/Platform/AuthenticationSvc/ v1/ValidateCredentials?location=Test&productGuid=9D62C366-6F85-4C4C-93336FE21798D7F4 A prompt for a login and password appears. b. Use any valid NMC console login and password. c. If some XML is returned, the NMC console is configured properly and working with SSL. 4. Can you access the NMS API Help pages? 1.
Chapter 5: Post-installation tasks Verifying the NMS Platform service is running When the installation completes, the NMS Platform service starts automatically if the Windows administrator account under which it is running has the correct privileges. Post-installation, you should verify that the service is running. To verify, check the Services dialog box on the physical NMC server. If the service is not running, you must start it manually.
Nuance Management Center Server Installation and Client Configuration Guide Configuring your network switch If you have multiple NMC servers in your environment, you can use a network traffic switch to balance the incoming client activity among your servers. You can configure the switch to make an API call periodically to your servers to ensure they are operational. Configure the switch to make the following API call: http://:443/Nuance.NMS.
Chapter 5: Post-installation tasks Logging in to the Nuance Management Center (NMC) console Ensure you can log in to the NMC console using the administrator login and password. If you have multiple NMC servers in your environment and you are using a network traffic switch to balance the load, ensure you substitute the name or IP address of the switch for the NMC server name in the URL when you access the NMC console. 1. Open a browser. 2. Enter the NMC console URL in the address bar.
Nuance Management Center Server Installation and Client Configuration Guide Determining your database backup method The NMC server schedules database backups automatically. However, you can choose to manage database backups yourself and disable the automatic backups. You should determine your database backup method before users begin regular Nuance Management Center use. For more information on Nuance Management Center database backups, see “About database backups” on page 139.
Chapter 6: Preparing for your Active Directory single sign-on configuration Single sign-on overview 35 Before you begin 36 Software requirements—Single sign-on for Cloud NMC server 36 Other requirements 36 Checklist—Planning the single sign-on setup 36 Creating an NMC console Administrator user for Active Directory 38 Setting the Active Directory connection string 39 Creating and configuring user accounts for single sign-on 40 Creating user accounts 40 Configuring user accounts 40 34
Nuance Management Center Server Installation and Client Configuration Guide Single sign-on overview You can optionally implement Active Directory single sign-on authentication rather than using the native Nuance Management Center authentication, which requires a separate login and password. With single signon, users can simply use their Windows login and password to access the Dragon client and other applications.
Chapter 6: Preparing for your Active Directory single sign-on configuration Before you begin Review the following before beginning your single sign-on configuration. Software requirements—Single sign-on for Cloud NMC server Cloud NMC server If you are using the Nuance-hosted NMC server, you must install the Local Authenticator on a server with the following: l Latest version of the Microsoft .
Nuance Management Center Server Installation and Client Configuration Guide Task Reference Set the Active Directory connection string “Setting the Active Directory connection string” on page 39 Create and configure user accounts in the NMC console “Creating and configuring user accounts for single sign-on” on page 40 Download the Local Authenticator “Downloading the Local Authenticator” on page 43 Create an organization token “Creating organization tokens” on page 44 Install and bind the SSL cert
Chapter 6: Preparing for your Active Directory single sign-on configuration Creating an NMC console Administrator user for Active Directory To configure Active Directory single sign-on and manage settings, you must create an Administrator user in the NMC console. You cannot use the initial NMC console login that Nuance provides (cloud NMC server), or the login that you create during the NMC console installation (on-premise NMC server).
Nuance Management Center Server Installation and Client Configuration Guide Setting the Active Directory connection string 1. In the NMC console menu bar, click Sites, then click the Organization Overview icon. Click your organization, and then click the Details icon in the Organizations area. The Organization Details screen appears. 2. Click the Domains tab. 3. Click Add. The Domain dialog box appears. 4. Enter the following: Name—Your domain name. For example, ABCCompany.
Chapter 6: Preparing for your Active Directory single sign-on configuration Creating and configuring user accounts for single sign-on Creating user accounts If you have not already created user accounts in the NMC console, you must create them before enabling single sign-on. When you create user accounts, each user's login must match that user’s Windows domain login exactly.
Chapter 7: Installing the Local Authenticator Chapter 7: Installing the Local Authenticator About the Local Authenticator Local Authenticator logs 42 42 Downloading the Local Authenticator 43 Creating organization tokens 44 Installing and binding the SSL certificate 45 About certificates 45 Install the SSL certificate 45 Testing and troubleshooting your SSL configuration 48 Installing the Local Authenticator 50 Editing the configuration file 54 Starting the Local Authenticator service 5
Nuance Management Center Server Installation and Client Configuration Guide About the Local Authenticator The Local Authenticator is a service that provides Dragon clients with Active Directory single sign-on authentication. The Local Authenticator validates Dragon client credentials when the clients attempt to connect to the Nuance-hosted cloud NMC server, and then passes the validate credential call to the cloud NMC server to create a session.
Chapter 7: Installing the Local Authenticator Downloading the Local Authenticator You can download the LocalAuthenticator.exe file from your NMC console. You then install the Local Authenticator on a local server that is accessible to both NMC server and your Dragon clients. To download the Local Authenticator: 1. Log in to your NMC console as an Administrator. 2. In the Utilities ribbon, click Tools. The Tools page appears. 3. Click Install local authenticator.
Nuance Management Center Server Installation and Client Configuration Guide Creating organization tokens The Local Authenticator installation requires an organization token. You create a token in the NMC console. To create an organization token: 1. From the menu bar, select Sites > Organization Overview. 2. Right-click your organization, and then select Details. The Organization Details page appears. 3. Click the Organization Token tab. 4. Click Add to generate a new organization token.
Chapter 7: Installing the Local Authenticator Installing and binding the SSL certificate About certificates Using SSL requires that you obtain an SSL certificate. Nuance Management Center supports both signed certificates from a certificate authority, and self-signed (or internally generated) certificates. However, Nuance strongly recommends that you use a signed certificate, as self-signed certificates are not always easily recognized by the client the same way signed certificates are.
Nuance Management Center Server Installation and Client Configuration Guide 2. Note the subject of the certificate. This should match the computer name that the certificate is deployed on, or be a wild card. This must match exactly the host used in the endpoints. For information on viewing the subject, see https://technet.microsoft.com/en-us/library/cc754686(v=ws.10).aspx.
Chapter 7: Installing the Local Authenticator 3. Copy the thumbprint of the certificate. You use the thumbprint to bind the certificate to the port used by the primary NMS services in the next step. For information on retrieving the thumbprint, see https://msdn.microsoft.com/en-us/library/ms734695.aspx. 4. Bind the SSL port (443) used by the services to the certificate. Windows Server 2008 or 2012: a. Open a Command prompt. b.
Nuance Management Center Server Installation and Client Configuration Guide a. In the IIS Manager, from the left panel, click Default Web Site. b. From the right panel, click Bindings... The Site Bindings dialog box opens. c. Click Add. The Add Site Binding dialog box opens. d. From the Type drop-down list, select https. e. From the SSL certificate drop-down list, select the certificate that you installed. f. Click OK. The Site Bindings dialog box appears. Ensure that the binding is displayed correctly. 7.
Chapter 7: Installing the Local Authenticator Check the Bindings If the NMC console is not working, ensure that the ports are properly bound to the SSL certificate. You can do this by using the "netsh http show sslcert" command to display the current configuration. Be sure that port 443 is bound to the certificate.
Nuance Management Center Server Installation and Client Configuration Guide Installing the Local Authenticator On the server where you are installing the Local Authenticator: 1. Run the LocalAuthenticator.exe file. A dialog box appears, prompting you to select a language for the installation. 2. Select your language from the drop-down list, and then click OK. The InstallShield Wizard opens. 3. Click Next.
Chapter 7: Installing the Local Authenticator 4. Leave the default value in the User Name field and enter your company name in the Company field. Then, click Next. 5. Set the location where the Local Authenticator will be installed, and then click Next.
Nuance Management Center Server Installation and Client Configuration Guide 6. In the Token field, enter the organization token that you generated in the NMC console, and then click Next.
Chapter 7: Installing the Local Authenticator 7. Click Install. A status dialog appears. 8. When the installation is complete, the InstallShield Wizard Complete dialog appears. Click Finish to exit the installer.
Nuance Management Center Server Installation and Client Configuration Guide Editing the configuration file You edit the Local Authenticator configuration file to change the NMC server address to the appropriate address. You should have received this address in your welcome information from Nuance. 1. Open the folder where the Local Authenticator is installed. By default, the Local Authenticator is installed in: C:\Program Files\Nuance\Local Authenticator 2. In any text editor, open NMS.LocalAuthenticator.
Chapter 7: Installing the Local Authenticator Starting the Local Authenticator service 1. Open the Server Manager to view your Windows services. 2. Look for the NMS Local Authenticator Service. 3. Right-click the service, and then select Start.
Chapter 8: Preparing for your Dragon Group client installation Software and hardware requirements—Client 57 Dragon Group hardware recommendations 57 Supported Virtual Desktop infrastructure applications 58 Required skills for installing Dragon Group 59 Dragon File Structure 60 Windows 7, Windows 8.
Nuance Management Center Server Installation and Client Configuration Guide Software and hardware requirements—Client Dragon Group hardware recommendations The Dragon Group installer verifies that your system meets the minimum requirements. If the minimum requirements are not met, the client is not installed. Supported operating systems l Microsoft Windows 10, 32-bit and 64-bit l Microsoft Windows 8.
Chapter 8: Preparing for your Dragon Group client installation Supported Virtual Desktop infrastructure applications l XenDesktop 7.6 l XenApp 7.
Nuance Management Center Server Installation and Client Configuration Guide Required skills for installing Dragon Group To install the Dragon Group software, you should be able to: 59 l Set Windows user rights and directory permissions l Edit XML configuration files
Chapter 8: Preparing for your Dragon Group client installation Dragon File Structure During installation, Dragon sets up the following default folders for application and data storage. Upgrading Dragon from an earlier version automatically relocates some directories and files. Windows 7, Windows 8.x, and Windows 10 Dragon setup log (dgnsetup.log) C:\ProgramData\Nuance\NaturallySpeaking14\logs Dragon log C:\ProgramData\Nuance\NaturallySpeaking14\logs\ User profiles C:\ProgramData\Nuance\
Nuance Management Center Server Installation and Client Configuration Guide Accessing program files The Dragon client and many associated utilities can be accessed through the Start menu. Their location varies by operating system: l Windows 7: Select Start > All Programs > Dragon. l l l 61 Some utilities are located inside the Dragon Tools subfolder. Windows 8.x: From the Start screen, click the down arrow to show all applications. Scroll to find Dragon. Windows 10: Select Start > All apps > Dragon.
Chapter 8: Preparing for your Dragon Group client installation Assigning access To ensure that your Dragon Group network components can communicate with each other and that the network can function properly, you must assign permissions to all appropriate directories and access rights to administrator and user accounts on servers and clients as indicated below.
Nuance Management Center Server Installation and Client Configuration Guide Configuring client workstations Turning off Windows Automatic Updates After you set up each physical server or workstation, be sure to turn off Windows Automatic Updates. For each update Windows sends, install it first on a single test machine; update other machines only after you have determined that it does not disrupt the network.
Chapter 9: Installing the Dragon Group client 64
Chapter 10: Installing the Dragon client with Settings Overview—Installing the Dragon client with initial settings 66 Prerequisites 66 Push installations 66 Support for SMS and Windows Server with Active Directory 67 Installing the same Dragon configuration on multiple computers 68 Performing an administrative installation with a batch file 69 Understanding the script in admininstall.bat 69 Modifying admininstall.bat 69 Command Line installation with msiexec.
Nuance Management Center Server Installation and Client Configuration Guide Overview—Installing the Dragon client with initial settings You can use command line options to copy your initial Dragon settings to all your Dragon client installations. Prerequisites Before installing the Dragon client, do the following: l l l l l l l l l l Have the Dragon serial number available. If you are installing or upgrading Dragon on multiple networked computers, have the group serial number available.
Chapter 10: Installing the Dragon client with Settings For an administrative installation, the administrator creates an image of the installation program on the server and then configures the server to automatically push the application onto the client systems. You can also configure network installations to modify, repair, or remove an existing installation.
Nuance Management Center Server Installation and Client Configuration Guide Installing the same Dragon configuration on multiple computers Do the following to install with setup.exe in the command line from a single client machine. To use Dragon 14.msi instead, see “Command Line installation with msiexec.exe” on page 70. 1. Open a Command Prompt: l l l Windows 7: Start > All Programs > Accessories > Command Prompt Windows 8.
Chapter 10: Installing the Dragon client with Settings Performing an administrative installation with a batch file A simple way to install Dragon from the command line is to perform an administrative installation using a .bat file. A script for performing a full administrative installation is provided in the admininstall.bat file on the DVD. Only advanced administrators should perform an administrative installation. To run the batch file, open a Command Prompt and enter admininstall.
Nuance Management Center Server Installation and Client Configuration Guide Command Line installation with msiexec.exe Another way to install Dragon from the command line on several client computers is to use the msiexec.exe program from Microsoft. You are required to use msiexec.exe instead of setup.exe if you are installing Dragon from a server across a network. The compiled MSI file, Dragon 14.msi, is located on your installation DVD. You can double-click on the .
Chapter 11: Configuring the Dragon client for NMS Chapter 11: Configuring the Dragon client for NMS Associating Dragon clients with the NMC server or Local Authenticator 72 Converting from Stand-Alone to NMS mode 73 71
Nuance Management Center Server Installation and Client Configuration Guide Associating Dragon clients with the NMC server or Local Authenticator To set up Dragon clients to work with NMS: 1. From the DragonBar, click Tools > Administrative Settings. You can also access the Administrative Settings dialog using the natspeak.exe command line options (see “Natspeak.exe Command Line Options” on page 1). 2.
Chapter 11: Configuring the Dragon client for NMS Converting from Stand-Alone to NMS mode If your organization decides to purchase Nuance Management Center after configuring Dragon for StandAlone use, you must configure all Dragon Group clients to connect to Nuance Management Center. Use one of the methods below to convert your clients. These methods require modifying the default Dragon settings in nsdefaults.
Chapter 12: Scheduling Optimization Tasks Chapter 12: Scheduling Optimization Tasks Using Acoustic and Language Model Optimizer and Scheduler tools 75 Checking the optimization status of a user profile 75 Running the Acoustic and Language Model Optimizers from the DragonBar 75 Running the Acoustic and Language Model Optimizer from the Start menu 76 74
Nuance Management Center Server Installation and Client Configuration Guide Using Acoustic and Language Model Optimizer and Scheduler tools Run the Acoustic and Language Model Optimizer Scheduler to: l Optimize the acoustic files for a user profile. l Optimize the language model for a user profile. l Schedule one or both types of optimization to occur on a particular day or time at particular intervals. l Enable or disable the scheduled optimizations.
Chapter 12: Scheduling Optimization Tasks and Language Model Optimizer opens with the Perform Acoustic Optimization option unavailable. 3. Click Go to start. The process may take some time to complete. 4. A message appears when the process has completed. Click Done.
Nuance Management Center Server Installation and Client Configuration Guide 5. Under Optimization, select Perform Acoustic Optimization, Perform Language Model Optimization, or both. 6. Under User Profile Information, select a user profile from the User Name drop-down list or, to select multiple user profiles, click the Multiple Users button to open the Select user profiles dialog box.
Chapter 13: Working with Custom Commands Chapter 13: Working with Custom Commands Using the Convert XML to DAT Tool 79 Starting the Convert XML to DAT tool 79 Convert XML to DAT syntax 79 Use the XML to DAT tool to convert data in an XML file 79 Using the MyCommands Protection Utility 80 78
Nuance Management Center Server Installation and Client Configuration Guide Using the Convert XML to DAT Tool You can use a text editor to edit custom commands in XML format. To restrict access to only Dragon users, you can convert your commands from XML format to DAT format. Dragon uses .dat files to store commands. For more information on creating custom commands, see “Creating and editing custom commands” on the Dragon Help site. For help with Structured Commands, see the Advanced Scripting Reference.
Chapter 13: Working with Custom Commands Using the MyCommands Protection Utility In Dragon Group, you can protect custom Text-and-Graphics, Step-by-Step, Macro Recorder, and Advanced Scripting commands by exporting them into a .dat file, and then running the MyCommands Protection Utility included in your Dragon installation. After they are imported to the Dragon client, users can use the commands, but cannot view or edit their source code or re-export the commands.
Chapter 14: Upgrading the Dragon client Chapter 14: Upgrading the Dragon client Preparing to upgrade Dragon 82 Export user profiles 82 Optional: Export custom words 82 Optional: Export custom commands 82 Upgrading Roaming User Profiles 84 Before you upgrade 84 After upgrading Roaming user profiles 85 Upgrading Your Dragon installation from the Command Line 86 Upgrading with settings 86 Upgrading from the command line 86 Using setup.exe for silent upgrades 86 Upgrading with msiexec.
Nuance Management Center Server Installation and Client Configuration Guide Preparing to upgrade Dragon Export user profiles Before you upgrade, consider exporting user profiles in case you need to re-install. 1. On the DragonBar, select Profile > Manage User Profiles. The Manage User Profiles dialog opens. 2. Select the user profile to export. 3. Select Advanced > Export. 4.
Chapter 14: Upgrading the Dragon client 1. From the DragonBar, select Tools > Command Browser. 2. In the Command Browser window, click the Mode menu, then select Manage. 3. To export only custom commands, choose User-Defined in the Group drop-down list. 4. Click the plus sign (+) to expand the list of commands. 5. Select the check-box next to the commands to export. 6. Click the Manage menu, and then select Export. 7. In the Save window, specify a name for the file, and then choose a Windows folder. 8.
Nuance Management Center Server Installation and Client Configuration Guide Upgrading Roaming User Profiles If you are upgrading from Dragon Professional version 12 or 12.5, you must upgrade your user profiles before using them. For Roaming user profiles, an administrator should upgrade the Master Roaming user profiles before upgrading the Dragon clients. You can use version 13 or 13.5 profiles without upgrading.
Chapter 14: Upgrading the Dragon client directory to store the upgraded Master Roaming user profiles. Always be sure the upgraded user profiles are in a different location from the current user profiles. If users see two versions of each user profile, they may become confused when they try to open a user profile. 4. Disable the Roaming feature. If you skip this step, the Upgrade User Profiles Wizard displays an error message stating that you cannot upgrade a Roaming user profile. a.
Nuance Management Center Server Installation and Client Configuration Guide Upgrading Your Dragon installation from the Command Line There are two command line upgrade scenarios: l Major Upgrade—Upgrading to a new edition or version of Dragon Group. l Minor Upgrade—Upgrading to a higher point release within the same edition and version of Dragon. Minor upgrades do not support the silent upgrade option. When you run setup.exe to install a minor upgrade, setup.
Chapter 14: Upgrading the Dragon client default location, make sure you use the INSTALLDIR option to point to your installation directory. Here is an example command line using setup.exe: setup.exe /s /v"/i "Dragon 14.msi" SERIALNUMBER=#####-###-####-####-## REBOOT=ReallySuppress INSTALLDIR=\"C:\Program Files\Nuance\NaturallySpeaking14\" DEFAULTSINI=\"C:\\nsdefaults.ini\" REINSTALL=ALL REINSTALLMODE=vamus /L*v C:\logfile.log /qn" When you are using the setup.
Nuance Management Center Server Installation and Client Configuration Guide Upgrading with msiexec.exe When you use the msiexec.exe installer to uninstall Dragon from a command prompt, the installer automatically retains user profiles from the previous version of Dragon. After upgrading, users can upgrade their local (non-Roaming) user profiles when they start Dragon. To upgrade Roaming user profiles, see “Upgrading Roaming User Profiles” on page 84.
Chapter 14: Upgrading the Dragon client INSTALLDIR="C:\Program Files\Nuance\NaturallySpeaking14" DEFAULTSINI="C:\\nsdefaults.ini" REMOVEOLDPROD=1 /L*v "C:\logfile.log" /qn l For a minor upgrade, install the new version of Dragon with msiexec.exe as you would the major upgrade, but pass REINSTALL and REINSTALLMODE options, as shown in the sample below: msiexec /i "Dragon 14.msi" SERIALNUMBER=#####-###-####-####-## REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Nuance\NaturallySpeaking14" DEF
Nuance Management Center Server Installation and Client Configuration Guide Upgrading user profiles If your organization used Dragon Professional version 12 or 12.5, you will need to upgrade your user profiles before using them. Version 13 or 13.5 profiles can be used without upgrading. When you upgrade the Dragon client, the Upgrade User Profiles Wizard launches when the user first attempts to open a version 12 or 12.5 user profile.
Chapter 14: Upgrading the Dragon client Importing custom words and commands If you are using Stand-Alone mode, you must import any custom words and commands your user profiles included. These are not automatically included in the user profile upgrade. l l To distribute words and commands to all users, you can use the nsadmin.exe tool. For more information, see the nsadmin Help file available in the Help folder of your installation directory (by default, C:\Program Files\Nuance\NaturallySpeaking14\Help).
Chapter 15: Managing Logs and Errors Dragon logs 93 Dragon client logs 93 Usability logs (Stand-Alone mode only) 94 Handling Dragon error messages 95 Accessing the Dragon Knowledge Database 96 92
Nuance Management Center Server Installation and Client Configuration Guide Dragon logs Dragon Group generates logs that can help troubleshoot your system. If you call Technical Support, you might be asked to provide one or more of these logs to help Nuance engineers work on any issues with your network.
Chapter 15: Managing Logs and Errors Usability logs (Stand-Alone mode only) You can set up Dragon to create a usability log that logs all menu commands, toolbar buttons, and voice commands that you use during a dictation session. To set up a usability log: 1. With a user profile open, on the DragonBar, select Tools > Options. 2. Click the Data tab. 3. Click the Advanced button. 4. When the Advanced dialog box opens, check the Create usability log checkbox and click OK to return to the Data tab. 5.
Nuance Management Center Server Installation and Client Configuration Guide Handling Dragon error messages When Dragon displays an error message: 1. Read the message carefully. It may give you enough information to determine what to do. 2. If you dictated text into your document, click Close to close the error message box and then save your document. 3. Do not save your user profile. 4. Copy the error message log file (Dragon.log) to a safe place.
Chapter 15: Managing Logs and Errors Accessing the Dragon Knowledge Database Solutions to known problems with Dragon are provided at the Nuance Knowledge Base, located at http://nuance.custhelp.com/. 1. In the search field, type keywords related to your problem. 2. Click the magnifying glass to start the search. For an Advanced Search, click Advanced Search, then fill in some or all of the following fields in the popup window that appears: 1.
Chapter 16: Using Dragon over a remote desktop connection Chapter 16: Using Dragon over a remote desktop connection This chapter contains information on setting up and using the Dragon client through a remote desktop connection.
Nuance Management Center Server Installation and Client Configuration Guide Use Dragon through a remote desktop connection For remote desktop system requirements, see “System Requirements for using Dragon through a remote desktop connection” on page 1.
Chapter 16: Using Dragon over a remote desktop connection Remote desktop connection support You can use Dragon through a remote desktop connection with the following operating systems: Server Operating Systems Client Operating systems Windows Server 2008 R2 and Windows Server 2012 R2 l Windows 7 Ultimate and Enterprise Server l Windows 10 Professional, Enterprise and Education Windows 8 Professional and Enterprise l Windows 10, (32-bit and 64-bit) Windows 8, (32-bit and 64bit) Windows 7, (32-bit and
Nuance Management Center Server Installation and Client Configuration Guide l Windows 7, 32-bit and 64-bit l Client Hardware: l l l l 100 2 MB for the Remote Desktop Client version 7 (from Microsoft) l 8 MB for the Dragon client USB port for the microphone l Cache: 1 MB L2 cache per CPU l CPU: 3.
Chapter 16: Using Dragon over a remote desktop connection Installing Dragon on the server and the client To enable audio redirection through a remote desktop connection, and allow users to connect and use Dragon Group on Windows Server 2008 R2, Windows Server 2012 R2, or Windows 7 Ultimate Server, you install and configure software on both the client computers that will connect to Dragon on the server, and on the server machines.
Nuance Management Center Server Installation and Client Configuration Guide Configuring the Windows server 1. Ensure the server computer meets the system requirements. For more information, see “System Requirements for using Dragon through a remote desktop connection” on page 1. 2. On Windows Server 2008 R2, Windows Server 2012 R2, or Windows 7 Ultimate Server, make sure that the "Remote audio" recording device already exists. 3.
Chapter 16: Using Dragon over a remote desktop connection Configuring Windows Server 2008 R2 Perform the following steps to install and configure the Remote Desktop Services role. 1. Open Remote Desktop Connection. 2. Open the Server Manager. 3. Select Roles. 4. Select Add Roles. 5. On the Before You Begin screen, click Next. 6. On the Select Server Roles screen, select Remote Desktop Services, click Next. 7. On the Remote Desktop Services screen, click Next. 8.
Nuance Management Center Server Installation and Client Configuration Guide 10. Select Do not require Network Level Authentication, click Next. 11. On the Specify Licensing Mode screen, click Next. 12. Click Next.
Chapter 16: Using Dragon over a remote desktop connection 13. Select the Audio and video playback option and the Audio recording redirection option and click Next. 14. Confirm your selections, and click Install.
Nuance Management Center Server Installation and Client Configuration Guide The Installation Progress screen display the status of the installation. 15. On the Installation Results screen, verify that the installation was successful. Click Close. 16. Restart the computer. Perform the following steps to configure the local group policy on the server and to allow connections from client computers. 1. On the server, in a command prompt, run gpedit.msc. 2.
Chapter 16: Using Dragon over a remote desktop connection Configuring Windows Server 2012 R2 Part 1 1. Open Remote Desktop Connection to the server or go directly to the server console. 2. Open the server, then open the Server Manager. 3. On the Dashboard, select Add roles and features to open the Add Roles and Features wizard. 4. Click Before You Begin, then click Next. 5.
Nuance Management Center Server Installation and Client Configuration Guide 6. On the Select destination server screen, select Select a server from the server pool. Select the server and click Next.
Chapter 16: Using Dragon over a remote desktop connection 7. On the Select Server Roles screen, select Remote Desktop Services, then click Next. 8. On the Select features screen, open the Remote Server Administration Tools submenu. 9. Open the Role Administration Tools submenu. 10. Open the Remote Desktop Services Tools submenu. 11. Select Remote Desktop Licensing Tools and click Next. 12. On the Remote Desktop Services screen, click Next. 13.
Nuance Management Center Server Installation and Client Configuration Guide 14. On the next screen, click Add Features, then click Next. 15. On the Confirm installation selections screen, check Restart the destination server automatically if required. 16. In the Add Roles and Features wizard, click Yes. 17. Confirm your selections, then click Install. 18. The Installation Progress screen displays that status of the installation. 19.
Chapter 16: Using Dragon over a remote desktop connection 20. Click Close. 21. Restart the computer (even if the server was not restarted automatically). Perform the following steps to configure the local group policy on the server and to allow connections from client computers. 1. On the server, in a command prompt, run gpedit.msc. 2.
Nuance Management Center Server Installation and Client Configuration Guide Configuring Windows 7 Ultimate Server 1. On the Windows 7 Ultimate Server, open the Control Panel. 2. Open System Properties. 3. Click the Remote tab. 4. Allow remote connections by choosing your preferred configuration. 5. Proceed to “Configuring the Dragon clients” on page 113.
Chapter 16: Using Dragon over a remote desktop connection Configuring the Dragon clients After you install Dragon Group on the server and Dragon Client for Remote Desktop on each client computer, perform the following steps on each client computer that need to connect to Dragon Group on the server. 1. Ensure the client computer meets the system requirements. See “System Requirements for using Dragon through a remote desktop connection” on page 1 for more information 2.
Nuance Management Center Server Installation and Client Configuration Guide 5. Select the Local Resources tab, click Settings.
Chapter 16: Using Dragon over a remote desktop connection 6. Select Play on this computer and Record from this computer, and click OK. Selecting these options enables audio support each time the user opens the remote connection to use Dragon Group on Windows Server 2008 R2 or Windows Server 2012 R2. 7. In the Windows sound settings, verify that Remote Audio device appears.
Nuance Management Center Server Installation and Client Configuration Guide User Profiles and using Dragon through a Remote Desktop session Dragon users must perform four minutes of short training when they create a user profile. It is not possible to skip user profile training when Dragon Group is installed on Windows Server 2008 R2, Windows Server 2012 R2, or Windows 7 Ultimate Server and when using Remote Desktop Connection 7.
Appendix A: Options for MSI Installations Appendix A: Options for MSI Installations MSI options for Dragon installations Sample command lines Feature variables to set through the ADDLOCAL or ADVERTISE properties Speech options 118 121 123 124 MSI options for scheduled tasks 126 Editing Miscellaneous and Scheduled Task settings in nsdefaults.ini 127 Extracting MSI/MST Files from the Dragon setup.
Nuance Management Center Server Installation and Client Configuration Guide MSI options for Dragon installations This section describes the msiexec.exe options that apply to Dragon Group. For more information on MSI options, see the Microsoft website: http://msdn.microsoft.com/en-us/library/aa367988(v=vs.85).aspx. l Launching msiexec.exe /i "Dragon 14.msi" = automatically sets the specified to and continues the installation. However, if you use setup.
Appendix A: Options for MSI Installations Options Description SETDEFAULTS=0/1 Sets the default state of the Modify the application’s settings for all users check box in the Advanced dialog of the Installer. 0: Check box is deselected. The Options dialog box does not appear during installation. 1: (Default) Check box is selected. The Options dialog box appears during installation. If you use the /qn switch, no dialogs appear during installation, even if you set them to display in the command line.
Nuance Management Center Server Installation and Client Configuration Guide Options Description l Indian subcontinent (IndianSubcontinent or Indian) l Southeast Asia (SoutheastAsia or Asia) To install all English-language regions, set REGION=All. Set REGION=NoEnglish or REGION=None if you do not need to install any English-language regions. ADDLOCAL=Feature1,Feature2,... or ADDLOCAL=ALL Set the ADDLOCAL property to a comma-delimited list of features to be installed locally.
Appendix A: Options for MSI Installations Options Description applicable product codes. /L "\logfile.log" Creates an installation log in the specified location. To log all information, including verbose output, enter /L*v. You can send this log to technical support should any issues arise. For available parameters, see https://technet.microsoft.com/enus/library/cc759262(v=ws.10).aspx#BKMK_SetLogging /q Sets the user interface level for the installation.
Nuance Management Center Server Installation and Client Configuration Guide PRODUCTUPDATEFLAG=-1 REBOOT=ReallySuppress PERIODIC_TASK="aco|lmo;admin;pswd;Mon, 01:00|Mon, 06:00" ADDLOCAL=TTSENX,NatSpeak,ENUGeneral /L*v C:\Logs\logfile.
Appendix A: Options for MSI Installations Feature variables to set through the ADDLOCAL or ADVERTISE properties When specifying features on the command line: l l If a feature does not exist in a particular edition or language, overriding its default property has no effect. Some features (such as Text-to-Speech) have sub-features. Setting these features on the command line automatically turns on the properties of all sub-features, unless you specify an additional override for those sub-features.
Nuance Management Center Server Installation and Client Configuration Guide Speech options Feature ENU Sub-features: Vocabularies l (US English) l l Supported accents ENUGeneral (US English General Medium, US English Empty Dictation, US English Commands Only) l l ENULegal (US English Legal Large) British accented English l Indian accented English l l (Canadian English) CanadaGeneral (Canadian English General Large) l Spanish accented English l Teens l l (UK English) Indian accented
Appendix A: Options for MSI Installations Feature Sub-features: Vocabularies General Large, Swiss German General, Empty Dictation General) (German) l ITA l (Italian) NLD l (Dutch) FRA l (French) ESP (Spanish) Supported accents l DEULegal (German Legal) ITA (Italian General Large and Italian Empty Dictation General Large) N/A NLDGeneral (Dutch General Large and Dutch Empty Dictation General Large) N/A FRAGeneral (French General Large, French Empty Dictation General Large) N/A ESP (Latin
Nuance Management Center Server Installation and Client Configuration Guide MSI options for scheduled tasks Take the following actions on the client computer. Do not perform them on the computer where you performed the initial installation and configured default option settings.
Appendix A: Options for MSI Installations Editing Miscellaneous and Scheduled Task settings in nsdefaults.ini Several settings from the Miscellaneous and Scheduled Tasks tabs of the Administrative Settings dialog box can be modified in the nsdefaults.ini file you created in “Installing the Dragon Group client” on page 64. You can then pass the revised file to the DEFAULTSINI option (see “Installing the same Dragon configuration on multiple computers” on page 68).
Nuance Management Center Server Installation and Client Configuration Guide Option Description Setting StepByStep Scripting=0/1 modify Step-by-Step commands. The user can use Step-by-Step commands, even when not allowed to modify them. of Step-by-Step commands checkbox Allows or disallows the user to modify Advanced Scripting commands. The user can still use Advanced Scripting commands, even when not allowed to modify them.
Appendix A: Options for MSI Installations Extracting MSI/MST Files from the Dragon setup.exe Some minor releases of Dragon do not include an MSI file. Instead, the file is part of the setup.exe file. You can run silent installations from the command line with msiexec.exe or setup.exe – you don’t need to extract the .msi and .mst files. Use the following information if you are comfortable using .msi installers. When you are using the setup.
Nuance Management Center Server Installation and Client Configuration Guide Option Description 1036=French 1040=Italian 1043=Dutch 130
Appendix B: Stand-Alone Mode Installation Options Appendix B: Stand-Alone Mode Installation Options Setting Roaming user profile options 132 Understanding Roaming user settings in nsdefaults.ini and roamingdef.ini 133 nsdefaults.ini settings 133 roamingdef.
Nuance Management Center Server Installation and Client Configuration Guide Setting Roaming user profile options Use the following steps to create a roamingdef.ini file to be used for an MSI installation where the Roaming feature is enabled: 1. Install Dragon on a computer with Windows administrator privileges (see “Installing the Dragon Group client” on page 64). 2. In the Administrative Settings dialog box, accessed during installation or via the natspeak.exe commands (“Natspeak.
Appendix B: Stand-Alone Mode Installation Options Understanding Roaming user settings in nsdefaults.ini and roamingdef.ini The settings below were created when you configured Roaming in the previous topic. nsdefaults.ini settings You can edit these settings directly in the nsdefaults.ini file. Option Description and user interface equivalent Roaming User On=0/1 Enable check box: Turns the Roaming feature on or off.
Nuance Management Center Server Installation and Client Configuration Guide Option Description and user interface equivalent Excessive network slowdowns can be alleviated by checking this option because it limits multiple interim synchronizations of Local and Master Roaming user profiles.
Appendix B: Stand-Alone Mode Installation Options Option Description and user interface equivalent synchronizes the local and Master Roaming user profiles. Turn this option on to prevent the transfer of acoustic optimization data to Local user profiles. Roaming User Max Container Size=1000 MB Disk space reserved for network archive field: Controls the maximum size for each container directory in the Master Roaming user profile directory. Default = 1000 MB roamingdef.
Nuance Management Center Server Installation and Client Configuration Guide Options Description and user interface proxy Use Proxy Server check box: Set if checked proxyserver Network Location: URL to the web server firewalltype Type dropdown: Type of firewall, represented by a number (enabled if Use Proxy Server is checked) firewallhost Server text field: Name of server for the firewall (enabled if Use Proxy Server is checked) firewallport=1080 Port: Port used by the proxy server or firewall –
Appendix B: Stand-Alone Mode Installation Options Installing a Roaming user profile configuration on additional computers The default Roaming user settings you created in “Setting Roaming user profile options” on page 132 are transferred to your client computers only if you include the ROAMINGUSERINI option, set to roamingdef.ini. Use the full path to the file: ROAMINGUSERINI=\"C:\\roamingdef.ini\" If you do not pass the ROAMINGUSERINI option, default settings are used.
Appendix C: Database backups About database backups 139 Disabling automatic database backups 140 138
Nuance Management Center Server Installation and Client Configuration Guide About database backups If you are hosting your own NMC server on-premise, database backups occur on a regular basis at scheduled intervals automatically. The backup process places backup files in the C:\NMSDBBACKUP folder on the database server by default, unless you specified a different location during installation.
Appendix C: Database backups Disabling automatic database backups Optionally, you can choose to disable the automatic backups and manage database backups yourself outside the Nuance Management Center. To disable automatic backups: 1. From the NMC menu button, select System Settings. The System Settings dialog box opens. 2. In the General section, select the Disable scheduled NMS database backups check box. 3. Click Save.
