Dragon speech recognition Enterprise solution Nuance Management Center Server installation and configuration guide For: Guide
Copyright Nuance ® Management Center This material may not include some last-minute technical changes and/or revisions to the software. Changes are periodically made to the information provided here. Future versions of this material will incorporate these changes. Nuance Communications, Inc. has patents or pending patent applications covering the subject matter contained in this document. The furnishing of this document does not give you any license to such patents.
Contents Dragon_NMCInstallGuideCover_20160929_v4 1 About this guide v Guide overview vi Audience Additional resources vi vii Documentation vii Training viii Support viii Chapter 1: Introduction 1 About Nuance Management Center 2 Physical architecture 3 Chapter 2: Preparing for your installation About on-premise deployment options Comparison: Single-node and multi-node deployments Installation checklists 4 5 5 7 Pre-installation checklist 7 Installation checklists 7 Post-installati
Contents Other considerations Network bandwidth recommendations 18 Using a load balancer 18 Obtaining required server software 19 Opening required ports 20 Chapter 3: Installing the servers 21 Installing SQL Server 22 Installing Nuance Management Center 23 Installing Nuance Management Center—Single-node 23 Installing Nuance Management Center—Multi-node 32 Chapter 4: Post-installation tasks Installing and binding the SSL certificate 42 43 About certificates 43 Installing the SSL certif
Contents Running the SetSPN.exe Windows utility 66 About SetSPN.exe 66 Downloading SetSPN.exe 66 Executing SetSPN.
About this guide Guide overview Audience Additional resources vi vi vii Documentation vii Training viii Support viii v
Nuance Management Center Server Installation and Configuration Guide Guide overview This guide contains installation and configuration instructions for on-premise NMC servers. It also contains instructions for configuring single-sign-on authentication, which you can implement regardless of whether you are hosting your own NMC server on-premise or using Nuance's cloud-hosted NMC server.
About this guide Additional resources The following resources are available in addition to this guide to help you manage your Dragon installation. Documentation Document Description Location Dragon Group Citrix Administrator Guide Hardware, software, and network requirements for deploying Dragon in a network of client computers that connect to a Citrix server to access published applications.
Nuance Management Center Server Installation and Configuration Guide Document Description Location release notes. Training Nuance provides several training offerings, like webinars, demos, and online training courses. For more information, see the Nuance University web site: https://www.nuance.com/about-us/nuance-university-training.html Support The Dragon Support web site provides many resources to assist you with your Dragon installation, like forums and a searchable knowledgebase.
Chapter 1: Introduction About Nuance Management Center 2 Physical architecture 3 1
Nuance Management Center Server Installation and Configuration Guide About Nuance Management Center Nuance Management Center allows Dragon administrators to manage all Dragon clients from a single central console.
Chapter 1: Introduction Physical architecture Nuance Management Center is a standard Microsoft ASP .NET MVC web application that is hosted by Internet Information Services (IIS). The Nuance Management Center components include the following: l l l l Nuance Management Center (NMC) server—Stores application data, such as organizations, sites, groups, and users. It also stores transient data, such as log files.
Chapter 2: Preparing for your installation About on-premise deployment options Comparison: Single-node and multi-node deployments Installation checklists 5 5 7 Pre-installation checklist 7 Installation checklists 7 Post-installation checklists 8 Software requirements—Server 10 NMC server and database server 10 NMC console 11 Hardware requirements—Server 12 Server installation prerequisites 13 Security considerations 15 General security principles 15 Installing and configuring Nuance M
Nuance Management Center Server Installation and Configuration Guide About on-premise deployment options You can select from the following on-premise deployment options for your Nuance Management Center installation: Single-node—You install Nuance Management Center on a single NMC server. l Multi-node—You install Nuance Management Center on multiple NMC servers. The servers are load-balanced by a network traffic switch.
Chapter 2: Preparing for your installation Single-node Multi-node password. l l You install the SSL certificate on your NMC server. Configure your clients for use with Nuance Management Center by providing your NMC server address in the client. l l You install the SSL certificate on your load balancer. Configure your clients for use with Nuance Management Center by providing your load balancer address in the client.
Nuance Management Center Server Installation and Configuration Guide Installation checklists Use the following checklists to perform your Nuance Management Center on-premise installation. Pre-installation checklist Task Reference Review your deployment options. “About on-premise deployment options” on page 5 Ensure all system requirements have been met. “Software requirements— Server” on page 10 “Hardware requirements— Server” on page 12 Ensure all server installation prerequisites have been met.
Chapter 2: Preparing for your installation Task Reference Install Nuance Management Center. “Installing Nuance Management Center— Single-node” on page 23 Multi-node deployment Task Reference Install SQL Server. “Installing SQL Server” on page 22 Install Nuance Management Center on each node. “Installing Nuance Management Center—Multinode” on page 32 Post-installation checklists Single-node deployment Task Reference Install the SSL certificate on your server.
Nuance Management Center Server Installation and Configuration Guide Task Reference Install Dragon clients if you have not already done so, and then configure the clients for use with Nuance Management Center. “Configuring the Dragon client for use with Nuance Management Center” on page 52 Applies to: Dragon desktop products only Multi-node deployment Task Reference Install the SSL certificate on your load balancer.
Chapter 2: Preparing for your installation Software requirements—Server Ensure that your environment meets the following software requirements before installing Nuance Management Center. NMC server and database server The Nuance Management Center installation suite installs your NMC server and database instance on the same server by default. However, you can optionally move the database instance to a separate server postinstallation. The following table provides software requirements for both scenarios.
Nuance Management Center Server Installation and Configuration Guide Feature NMC server Database server Combined NMC server and database server ASP .NET component l Database ASP .NET component Internet Information Services (IIS) 7, 7.5, or 8.0 l None. Security l l SSL certificate, issued by a certificate authority (CA) None.
Chapter 2: Preparing for your installation Hardware requirements—Server If you're hosting your own Nuance Management Center (NMC) server and database server on-premise, ensure the servers meet the following hardware requirements. For every 2,000 users: l l One Quad-Core physical server to host the SQL database, NMC server, and NMC console l Processor: Quad-Core 2 GHz CPU l Minimum RAM: 8 GB l Core Application Disk Storage: 4.
Nuance Management Center Server Installation and Configuration Guide Server installation prerequisites Ensure you have the following available before installing Nuance Management Center. You must provide the following during the installation. Prerequisite Additional Information Local Administrator privileges You must have Local Administrator privileges on the NMC server to install Nuance Management Center, as the installation process deploys a Windows service.
Chapter 2: Preparing for your installation Prerequisite Additional Information You must specify the same shared drive for each node on which you install Nuance Management Center.
Nuance Management Center Server Installation and Configuration Guide Security considerations When your organization implements Nuance Management Center, it is critical to install the software and its system components using secure installation methods to protect the integrity and confidentiality of your data. It is equally important to manage and monitor your system once installed to ensure that your data is protected from unauthorized access and misuse.
Chapter 2: Preparing for your installation Nuance Management Center provides the option to save report data to a CSV file. Establish best practices for downloading data to ensure the data remains secure outside of Nuance Management Center. Nuance Management Center security features Nuance Management Center provides the following security features to help you secure your system. Authentication You can choose from three different authentication methods.
Nuance Management Center Server Installation and Configuration Guide Assigning privileges Privileges determine the ribbons, menus, and options that users can access in the NMC console. You assign or unassign privileges to show or hide those options. You should assign the least amount of privileges that users require to perform all tasks relevant to their job responsibilities.
Chapter 2: Preparing for your installation Other considerations Network bandwidth recommendations Nuance recommends the following network bandwidth speeds for Nuance Management Center. Number of clients Minimum network speed 100 10 Mbps >100 100 Mbps Using a load balancer If you have a large organization and you're implementing more than one NMC server, you can include a load balancer in your network to balance the load on the servers.
Nuance Management Center Server Installation and Configuration Guide Obtaining required server software The following server software is required. You can obtain the software from microsoft.com. l Microsoft .NET Framework 4.7.
Chapter 2: Preparing for your installation Opening required ports You must open the following ports to allow communication between components. Port Location Description 389 TCP NMC server Allows communication between the NMC server and your Active Directory, if you are using single sign-on authentication. 443 NMC server Allows communication between Dragon clients and the NMC server. Also allows communication between NMC console workstations and the NMC server.
Chapter 3: Installing the servers Installing SQL Server 22 Installing Nuance Management Center 23 Installing Nuance Management Center—Single-node 23 Installing Nuance Management Center—Multi-node 32 21
Nuance Management Center Server Installation and Configuration Guide Installing SQL Server Install SQL Server according to the product instructions. On the screens indicated below, specify the settings recommended for Nuance Management Center. 1. On the Feature Selection screen, select the Database Engine Services feature. 2. On the Instance Configuration screen, ensure the Default instance option is selected. 3. On the Server Configuration screen, select Use the same account for all SQL Server Services.
Chapter 3: Installing the servers Installing Nuance Management Center You install all Nuance Management Center components on the same machine using a single installation wizard. When the installation is complete, you can optionally move the database instance to a different server if your database server is a separate physical machine. Installing Nuance Management Center—Single-node 1. On the NMC server, run NMS Suite Installer - Full.exe.
Nuance Management Center Server Installation and Configuration Guide 3. Click Next. The License Agreement screen appears. 4. Select I accept the terms in the license agreement, and then click Install.
Chapter 3: Installing the servers The wizard installs several components, and then the Customer Information screen appears. 5. Enter a user name and company name, and then click Next. The Choose Destination Location screen appears. 6. Choose where to install the NMS platform (default recommended), and then click Next.
Nuance Management Center Server Installation and Configuration Guide The Setup Type screen appears.
Chapter 3: Installing the servers 7. Select On a server with an SSL certificate installed directly on that server (for single-node installations). Click Next. The Database Server screen appears. 8. Enter the required database information: 1. Enter the machine name or IP address of the physical server where you have installed the SQL database server software. The wizard creates the database and its backup directory in default locations on that server automatically. 2.
Nuance Management Center Server Installation and Configuration Guide The Organization ID screen appears. 9. Enter the unique ID that Nuance assigned to your organization, and then click Next. You should have received this ID with your Dragon welcome information. Later, you can access your organization ID in the NMC console. The Enter new password for NMC screen appears. 10. Enter a password for the NMC administrator account, and then click Next.
Chapter 3: Installing the servers You use the administrator login (admin by default) and this password when you log into the NMC console. The NMS File Share screen appears. 11. Enter the file share location for the NMC server, and then click Next. You must specify a UNC root path. For example, \\had001\nmsfileshare_001. If you do not specify a location, the default location is used (C:\ProgramData\NMS\Filestore).
Nuance Management Center Server Installation and Configuration Guide installation prerequisites” on page 13. l LOCAL SYSTEM—The predefined local account used by the service control manager. The Logon Information screen appears. 13. Enter the user name and password of the Windows service user account, then click Next. The Setup Type screen appears.
Chapter 3: Installing the servers 14. Indicate whether the installation should enable automatic database backups, and then click Next. l l Yes—Enables automatic SQL Server database backups. You must be a system administrator to enable this option. No—Disables automatic SQL Server database backups. You must manage your database backups outside of Nuance Management Center. If you select No, a warning dialog box appears, prompting you to confirm your selection.
Nuance Management Center Server Installation and Configuration Guide 15. Select from the following options, and then click Next. l l Single node deployment—Select if your deployment is a single-node on-premise installation. Single-node on-premise installations use the AppData folder for file operations by default. Shared drive for multi nodes deployment—Select if your deployment is a multi-node onpremise installation.
Chapter 3: Installing the servers 2. Select a language from the drop-down list, and then click Next. The Welcome screen appears. 3. Click Next.
Nuance Management Center Server Installation and Configuration Guide The License Agreement screen appears. 4. Select I accept the terms in the license agreement, and then click Install. The wizard installs several components, and then the Customer Information screen appears. 5. Enter a user name and company name, and then click Next.
Chapter 3: Installing the servers The Choose Destination Location screen appears. 6. Choose where to install the NMS platform (default recommended), and then click Next. The Setup Type screen appears. 7. Choose Behind a networking device with an SSL certificate installed (for multi-node deployments). Click Next. The Database Server screen appears.
Nuance Management Center Server Installation and Configuration Guide 8. Enter the required database information: 1. Enter the machine name or IP address of the physical server where you have installed the SQL database server software. The wizard creates the database and its backup directory in default locations on that server automatically. 2. Select a method of validating connections to the server: l l Windows authentication—Use a Windows login and password to authorize access.
Chapter 3: Installing the servers The Organization ID screen appears. 9. Enter the unique ID that Nuance assigned to your organization, and then click Next. You should have received this ID with your Dragon welcome information. Later, you can access your organization ID in the NMC console. The Enter new password for NMC screen appears. 10. Enter a password for the NMC administrator account, and then click Next.
Nuance Management Center Server Installation and Configuration Guide You use the administrator login (admin by default) and this password when you log into the NMC console. The NMS File Share screen appears. 11. Enter the file share location for the NMC server, and then click Next. You must specify a UNC root path. For example, \\had001\nmsfileshare_001. If you do not specify a location, the default location is used (C:\ProgramData\NMS\Filestore).
Chapter 3: Installing the servers installation prerequisites” on page 13. l LOCAL SYSTEM—The predefined local account used by the service control manager. The Logon Information screen appears. 13. Enter the user name and password of the Windows service user account, then click Next. The Setup Type screen appears.
Nuance Management Center Server Installation and Configuration Guide 14. Indicate whether the installation should enable automatic database backups, and then click Next. l l Yes—Enables automatic database backups. You must be a system administrator to enable this option. No—Disables automatic database backups. You must manage your database backups outside of Nuance Management Center. If you select No, a warning dialog box appears, prompting you to confirm your selection.
Chapter 3: Installing the servers 15. Select from the following options, and then click Next. l l Single node deployment—Select if your deployment is a single-node on-premise installation. Single-node on-premise installations use the AppData folder for file operations by default. Shared drive for multi nodes deployment—Select if your deployment is a multi-node onpremise installation. l l Storage Path—Shared location to be used as a common file store for all nodes to access.
Chapter 4: Post-installation tasks Installing and binding the SSL certificate 43 About certificates 43 Installing the SSL certificate on the server (single-node deployments) 43 Installing the SSL certificate on a load balancer (multi-node deployments) 46 Testing and troubleshooting your SSL configuration 46 Verifying the NMS Platform service is running Starting the NMS Platform service manually 48 48 Configuring your load balancer 49 Logging in to the NMC console 50 Determining your databas
Nuance Management Center Server Installation and Configuration Guide Installing and binding the SSL certificate About certificates Using SSL requires that you obtain an SSL certificate issued by a certificate authority (CA). Nuance Management Center does not support self-signed certificates. You can obtain signed certificates from certificate authorities, such as GoDaddy or Verisign.
Chapter 4: Post-installation tasks 2. Note the subject of the certificate. This should match the computer name that the certificate is deployed on, or be a wild card. This must match exactly the host used in the endpoints. For information on viewing the subject, see https://technet.microsoft.com/en-us/library/cc754686(v=ws.10).aspx.
Nuance Management Center Server Installation and Configuration Guide 3. Copy the thumbprint of the certificate. You use the thumbprint to bind the certificate to the port used by the primary NMS services in the next step. For information on retrieving the thumbprint, see https://msdn.microsoft.com/en-us/library/ms734695.aspx. 4. Verify that the NMSUseSSL setting is set to true (this should have been done by the installer): a. In Nuance.NMS.Server.exe.
Chapter 4: Post-installation tasks f. Click OK. The Site Bindings dialog box appears. Ensure that the binding is displayed correctly. 6. Restart the NMS Platform server to allow any configuration changes to take effect. Installing the SSL certificate on a load balancer (multi-node deployments) Nuance uses this mode when the NMC server is behind a load balancing switch that also decrypts SSL.
Nuance Management Center Server Installation and Configuration Guide 4. Can you access the NMS API Help pages? 1. Connect to https:///NMS/Platform/UserManagementSvc/v1/help 2. Enter any credentials if prompted. 3. An HTML page with help for one of the NMS API sets should appear. If you see this help, the NMC server is configured and working properly. Check the Bindings If the NMC console is not working, ensure that the ports are properly bound to the SSL certificate.
Chapter 4: Post-installation tasks Verifying the NMS Platform service is running When the installation completes, the NMS Platform service starts automatically if the NMS service user has the correct privileges. Post-installation, you should verify that the service is running. To verify, do the following: 1. Open the Services dialog box. a. Click the Windows Start menu. b. In the Search field, enter services.msc, and then press Enter. c. Specify your administrator username and password when prompted. 2.
Nuance Management Center Server Installation and Configuration Guide Configuring your load balancer If you have multiple NMC servers in your environment, you can use a load balancer to balance the incoming client activity among your servers. You can configure the load balancer to make an API call periodically to your servers to ensure they are operational. Configure the load balancer to make the following API call: https://:443/Nuance.NMS.
Chapter 4: Post-installation tasks Logging in to the NMC console Ensure you can log in to the NMC console using the administrator login and password. If you have multiple NMC servers in your environment and you are using a load balancer, ensure you substitute the name or IP address of the switch for the NMC server name in the URL when you access the NMC console. 1. Open a browser. 2. Enter the NMC console URL in the address bar. You should have received this address in your welcome email from Nuance.
Nuance Management Center Server Installation and Configuration Guide Determining your database backup method The NMC server schedules database backups automatically. However, you can choose to manage database backups yourself and disable the automatic backups. You should determine your database backup method before users begin regular Nuance Management Center use. For more information on Nuance Management Center database backups, see “About database backups” on page 94.
Chapter 4: Post-installation tasks Configuring the Dragon client for use with Nuance Management Center Applies to: Dragon desktop products only When you have finished the NMC server installation and configuration, you must install Dragon clients if you have not already done so, and then configure the Dragon clients for use with Nuance Management Center.
Chapter 5: Upgrading Nuance Management Center About upgrading Nuance Management Center 54 Upgrading from Nuance Management Center 5.x or 6.
Nuance Management Center Server Installation and Configuration Guide About upgrading Nuance Management Center To upgrade Nuance Management Center, you run the NMS Suite Installer - Full.exe installation file on your NMC server. You must have Local Administrator privileges to launch the upgrade. The installer upgrades your existing version; you do not need to uninstall Nuance Management Center before you begin. If you have multiple nodes, you run the installer on each node.
Chapter 5: Upgrading Nuance Management Center Upgrading from Nuance Management Center 5.x or 6.x If you are currently on Nuance Management Center version 5.x or 6.x, you can simply run the installation file on each node where Nuance Management Center is installed to upgrade to the latest version. Upgrade other software, if necessary: 1. If you currently have SQL Server 2008 installed, upgrade to SQL Server version 2012 or 2016. SQL Server 2008 is not supported by Nuance Management Center version 5.10 or 6.
Nuance Management Center Server Installation and Configuration Guide 3. Select I accept the terms in the license agreement, and then click Install. The upgrade begins.
Chapter 5: Upgrading Nuance Management Center 4. When the upgrade completes, click Finish.
Chapter 6: Preparing for your Active Directory single sign-on configuration Single sign-on overview 59 Before you begin 60 Software requirements 60 Other requirements 60 Checklist—Planning the single sign-on setup 60 Creating an NMC console Administrator user for Active Directory 63 Setting the Active Directory connection string 64 Creating and configuring user accounts for single sign-on 65 Creating user accounts 65 Configuring user accounts 65 Running the SetSPN.
Nuance Management Center Server Installation and Configuration Guide Single sign-on overview You can optionally implement Active Directory single sign-on authentication rather than using the native Nuance Management Center authentication. With single sign-on, users can simply use their Windows login and password to access the Dragon client and other applications.
Chapter 6: Preparing for your Active Directory single sign-on configuration Before you begin Review the following before beginning your single sign-on configuration. Software requirements Cloud NMC server l Local Authenticator service You download the Local Authenticator installation file from your NMC console. For more information, see “About the Local Authenticator” on page 68. l l Server on which to install the Local Authenticator with the following: l Latest version of the Microsoft .
Nuance Management Center Server Installation and Configuration Guide Cloud NMC server If you're using the Nuance cloud-hosted NMC server, use this checklist to help you prepare for the configuration. Task Reference Review software requirements “Software requirements” on page 60 Open port 389 TCP.
Chapter 6: Preparing for your Active Directory single sign-on configuration Task Reference Create an NMC console administrator account for Active Directory “Creating an NMC console Administrator user for Active Directory” on page 63 Set the Active Directory connection string “Setting the Active Directory connection string” on page 64 Create and configure user accounts in the NMC console “Creating and configuring user accounts for single sign-on” on page 65 Run the SetSPN.
Nuance Management Center Server Installation and Configuration Guide Creating an NMC console Administrator user for Active Directory To configure Active Directory single sign-on and manage settings, you must create an administrator user in the NMC console. You cannot use the initial NMC console login that Nuance provides (Nuance cloud-hosted NMC server) or the login that you create (on-premise NMC server). The administrator user must match a user that exists in Active Directory. 1.
Chapter 6: Preparing for your Active Directory single sign-on configuration Setting the Active Directory connection string 1. In the NMC console menu bar, click Sites, then click the Organization Overview icon. Click your organization, and then click the Details icon in the Organizations area. The Organization Details screen appears. 2. Click the Domains tab. 3. Click Add. The Domain dialog box appears. 4. Enter the following: Name—Your domain name. For example, ABCCompany.
Nuance Management Center Server Installation and Configuration Guide Creating and configuring user accounts for single sign-on Creating user accounts If you have not already created user accounts in the NMC console, you must create them before enabling single sign-on. You can create user accounts manually in the NMC console, or you can batch-create them by importing an XML file. You can include each user's NTLM credentials in the XML file.
Chapter 6: Preparing for your Active Directory single sign-on configuration Running the SetSPN.exe Windows utility About SetSPN.exe SetSPN.exe is a Windows utility that registers the NMS Platform Service Principal Name (SPN) with the Windows domain. You run this utility to indicate to the Windows domain that the NMS Platform service is valid and trusted on the domain. During single sign-on, Dragon clients pass the credentials of authenticated Windows users securely to the NMS Platform service.
Chapter 7: Installing the Local Authenticator Chapter 7: Installing the Local Authenticator About the Local Authenticator Local Authenticator logs 68 68 Downloading the Local Authenticator 69 Creating organization tokens 70 Installing the Local Authenticator 71 Installing and binding the SSL certificate 75 About signed certificates 75 Install the SSL certificate 75 Testing and troubleshooting your SSL configuration 78 Editing the configuration file 79 Starting the Local Authenticator ser
Nuance Management Center Server Installation and Configuration Guide About the Local Authenticator The Local Authenticator is a service that provides Dragon clients with Active Directory single sign-on authentication. The Local Authenticator validates Dragon client credentials when the clients attempt to connect to the Nuance cloud-hosted NMC server, and then passes the validate credential call to the cloud NMC server to create a session.
Chapter 7: Installing the Local Authenticator Downloading the Local Authenticator You download the LocalAuthenticator.exe file from your NMC console. You then install the Local Authenticator on a local server that is accessible to both NMC server and your Dragon clients. To download the Local Authenticator: 1. Log in to your NMC console as an administrator. 2. In the Utilities ribbon, click Tools. The Tools page appears. 3. Click Install local authenticator.
Nuance Management Center Server Installation and Configuration Guide Creating organization tokens The Local Authenticator installation requires an organization token. You create a token in the NMC console. To create an organization token: 1. From the menu bar, select Sites > Organization Overview. 2. Right-click your organization, and then select Details. The Organization Details page appears. 3. Click the Organization Token tab. 4. Click Add to generate a new organization token.
Chapter 7: Installing the Local Authenticator Installing the Local Authenticator On the server where you are installing the Local Authenticator: 1. Run the LocalAuthenticator.exe file. A dialog box appears, prompting you to select a language for the installation. 2. Select your language from the drop-down list, and then click OK. The InstallShield Wizard opens. 3. Click Next.
Nuance Management Center Server Installation and Configuration Guide 4. Leave the default value in the User Name field, and enter your company name in the Company field. Then, click Next. 5. Set the location in which to install the Local Authenticator, and then click Next.
Chapter 7: Installing the Local Authenticator 6. In the Token field, enter the organization token that you generated in the NMC console, and then click Next.
Nuance Management Center Server Installation and Configuration Guide 7. Click Install. 8. When the installation is complete, the InstallShield Wizard Complete dialog appears. Click Finish to exit the installer.
Chapter 7: Installing the Local Authenticator Installing and binding the SSL certificate About signed certificates Using SSL requires that you obtain an SSL certificate issued by a certificate authority (CA). You can obtain signed certificates from certificate authorities, such as GoDaddy or Verisign. Nuance Management Center does not support self-signed certificates. The certificate authority must be a trusted authority known to both the client computer and the server via a root certificate.
Nuance Management Center Server Installation and Configuration Guide 2. Note the subject of the certificate. This should match the computer name that the certificate is deployed on, or be a wild card. This must match exactly the host used in the endpoints. For information on viewing the subject, see https://technet.microsoft.com/en-us/library/cc754686(v=ws.10).aspx.
Chapter 7: Installing the Local Authenticator 3. Copy the thumbprint of the certificate. You use the thumbprint to bind the certificate to the port used by the primary NMS services in the next step. For information on retrieving the thumbprint, see https://msdn.microsoft.com/en-us/library/ms734695.aspx. 4. Bind the SSL certificate under IIS to port 443. a. In the IIS Manager, from the left panel, click Default Web Site. b. From the right panel, click Bindings... The Site Bindings dialog box opens. c.
Nuance Management Center Server Installation and Configuration Guide Testing and troubleshooting your SSL configuration Run these tests on a different computer. Do not run them on the NMC server server. Use the browser 1. Can you access and log into the NMC console? a. Connect to https:///NMCHTML/. If you see the Nuance Management Center login page, port 443 is working, and the NMC console is being deployed properly. b. Log in to the NMC console.
Chapter 7: Installing the Local Authenticator Editing the configuration file You edit the Local Authenticator configuration file to change the NMC server address to the Nuance cloudhosted NMC server URL. You should have received this address in your welcome information from Nuance. 1. Open the folder where the Local Authenticator is installed. By default, the Local Authenticator is installed in: C:\Program Files\Nuance\Local Authenticator 2. In any text editor, open NMS.LocalAuthenticator.Service.exe.
Nuance Management Center Server Installation and Configuration Guide Starting the Local Authenticator service 1. Open the Services dialog box. a. Click the Windows Start menu. b. In the Search field, enter services.msc, and then press Enter. c. Specify your administrator username and password when prompted. 2. Locate the NMS Local Authenticator Service. 3. Right-click the service, and then select Start.
Chapter 8: Preparing for your Central Authentication single sign-on configuration Chapter 8: Preparing for your Central Authentication single sign-on configuration Central authentication overview 82 Central Authentication benefits 82 Supported identity providers 83 Checklist—Planning your Central Authentication single sign-on setup 84 Obtaining required information 85 Installing the Auth0 Active Directory/LDAP connector 86 Troubleshooting the connector installation Redirecting NMC console logi
Nuance Management Center Server Installation and Configuration Guide Central authentication overview Central Authentication provides an alternative method for implementing single sign-on in your organization. Using Central Authentication, you can use your existing Identity Provider (IdP) to authenticate against Nuance applications.
Chapter 8: Preparing for your Central Authentication single sign-on configuration Supported identity providers Central Authentication currently supports the following identity providers: l OAuth2 l Open ID Connect l WS-Federation You can also use the NMC server as an identity provider if you don't have your own, or if you'd rather not expose your identity provider.
Nuance Management Center Server Installation and Configuration Guide Checklist—Planning your Central Authentication single sign-on setup A Nuance representative configures most of your Central Authentication implementation. You must perform the following tasks before your Nuance representative can begin. Task Reference Determine the federation protocol Central Authentication should use to connect to your IdP (SAML or WS-Federation). None.
Chapter 8: Preparing for your Central Authentication single sign-on configuration Obtaining required information Nuance requires the following information to configure Central Authentication. Obtain the information, and then provide it to the Nuance representative configuring your implementation.
Nuance Management Center Server Installation and Configuration Guide Installing the Auth0 Active Directory/LDAP connector You install the connector only if your identity provider does not have a protocol exposed outside your network to which a third party could connect. The connector is installed as a Windows service. Install the connector on the server that your Nuance representative specifies. Download the connector from: https://auth0.
Chapter 8: Preparing for your Central Authentication single sign-on configuration 3. Select the I accept the terms in the License Agreement check box, and then click Next. The Destination Folder screen appears. 4. Optionally change the path where the connection should be installed, and then click Next. The Ready to install... screen appears.
Nuance Management Center Server Installation and Configuration Guide 5. Click Install. The installation begins. 6. When the installation completes, click Finish. A screen appears in a browser, pointing to localhost.
Chapter 8: Preparing for your Central Authentication single sign-on configuration 7. Specify the Ticket URL provided to you by Nuance, and then click Continue. The Ticket URL uniquely identifies this connector in Auth0. The connector uses this to communicate with Auth0 federation server and complete the configuration automatically. The AD LDAP Configuration screen appears. 8. Specify the following, and then click Save.
Nuance Management Center Server Installation and Configuration Guide l Base DN—Base container for all the queries performed by the connector. Example: DC=contoso,DC=com l Username—Full name of a user to perform queries. l Password—User's password. The connector performs a series of tests. If tests complete successfully, the installation is complete. Troubleshooting the connector installation Once installed, the connector performs a series of tests to validate the information you specified.
Chapter 8: Preparing for your Central Authentication single sign-on configuration Test Description Recommendation might prevent such a connection.
Nuance Management Center Server Installation and Configuration Guide Redirecting NMC console logins to your Identity Provider You can optionally require users to log in to the NMC console using your IdP, rather than their standard NMC console login. To redirect the logins, you specify an additional query parameter in your NMC console's URL. Nuance Management Center then redirects users to your IdP's login page for authentication.
Appendix A: Database backups and data retention About database backups Disabling automatic database backups About data retention 94 94 95 93
Nuance Management Center Server Installation and Configuration Guide About database backups If you are hosting your own NMC server on-premise, database backups occur on a regular basis at scheduled intervals automatically. The backup process places backup files in the C:\NMSDBBACKUP folder on the database server by default, unless you specified a different drive and directory during installation.
Appendix A: Database backups and data retention About data retention Your SQL Server database stores application data, such as license information, partial speech profiles, application usage information, and audit data. The data is purged at predefined intervals. The following table describes the purge schedule. Data Type Purge Schedule Audit data Every 1 year and 1 day Log files Every 45 days Raw usage data Every 90 days Note: Converted usage data is never purged.
