Dragon speech recognition Enterprise solution Nuance Management Center administrator guide For: Guide
Contents Dragon_AdminGuideCover_20160929_v2 Contents Chapter 1: Introducing the Nuance Management Server 1 3 1 Dragon Group Overview 1 User Groups Worksheet 4 Prerequisites for the Nuance Management Center 8 Accessing NMS Server: Logging in through the Nuance Management Center 9 Change the NMC Administrator password 10 Accessing and adding to your organization data 11 Turning on data collection for your site 13 Privacy of your data and Nuance data collection 14 Setting up Active Director
Contents Configuring Users for Active Directory Authentication 50 Import multiple users into the NMS server 50 XML schema for the user XML import file 57 Setting user account Dragon Group client options 65 Setting Auto-Formatting Dragon Group options 68 Viewing User Profile settings 71 Automatically log out an administrator after a period of inactivity 72 Viewing, modifying, and deleting a user account 73 Finding and viewing a user account 73 Modifying a user account 74 Applying Dragon
Contents Closing the Dragon Client from a command line 103 Viewing user activity 104 Chapter 9: Managing messages 106 Security of NuanceLink servers 106 Viewing unread messages and pending approvals 106 Receiving notifications from the NuanceLink 107 Opening/viewing the list of messages 107 Understanding types of messages NMS receives 107 Responding to license expiration messages 108 Purging messages 108 Chapter 10: Managing uploads to Nuance 110 Turning on data collection for your si
Contents Creating custom words 143 Delete or enable custom words 143 Importing or exporting custom words 143 Chapter 14: Working with Lists 145 Searching for Lists, sites, or groups 145 Viewing list details 147 Chapter 15: Troubleshooting issues 6 145 Overview of Lists 148 View log files for a variety of products and product components 148 Viewing Dragon logs 149 Nuance Management Center logs 150 Viewing Dragon log files 150 Viewing client device usage information 151 Viewing Spe
Contents Copyright Dragon Professional Group/Dragon Professional Legal. 2016 Nuance Communications, Inc. This material may not include some last-minute technical changes and/or revisions to the software. Changes are periodically made to the information provided here. Future versions of this material will incorporate these changes.
Contents We strongly urge current owners of Nuance products that include optional system password features to verify that these features are enabled! You can call our support line if you need assistance in setting up passwords correctly or in verifying your existing security settings. Published by Nuance Communications, Inc., Burlington, Massachusetts, USA Visit us on the Web at www.nuance.com.Links to our international web sites are shown there.
Chapter 1: Introducing the Nuance Management Server Dragon Group Overview Dragon Group with Nuance Management Server in the Cloud introduces a client-server architecture to Dragon Group. You install the Dragon Client on each user's machine, and then administer the Dragon Group from a centralized server that Nuance hosts. The Nuance Management Server in the Cloud allows you to administer all of your Dragon clients at once.
Administrating Dragon with the Nuance Management Console Dragon Group components Dragon Group is made up of software modules that include clients, servers, databases, user profile directories, and web services that integrate with one another.
Chapter 1: Introducing the Nuance Management Server Who works on the network Two types of people work on the network: n System Administrators — Manage the entire system through the Nuance Management Center. n Users or end users — Dictate using the Dragon Client. Stand Alone Mode You can also run Dragon Group in stand alone mode.
Administrating Dragon with the Nuance Management Console 1. Navigate to Tools > Administrative Settings: 2. Click the NMS Settings tab. 3. In the NMS Options section, click the Enable NMS checkbox. 4. In the Server field, enter the address of the NMS server. 5. In the Login Options section, select one of the radio buttons. Your administrator will tell you which selection is appropriate for your site. 6. Click OK to save your changes.
Chapter 1: Introducing the Nuance Management Server n Names of all people who will administer the system. n Names of all users that will dictate using the Dragon Group client. n Groupings of users based on the client settings and options they will use. n Names of all locations within your organization where the system is deployed; a site in Dragon Group is one or more locations all storing roaming user profiles in the same directory folder.
Administrating Dragon with the Nuance Management Console To configure your organization 1. Log in to the Nuance Management Center using the credentials sent to you by Nuance. See Accessing NMS Server: Logging in through the Nuance Management Center on page 9. 2. Rename the default site. See Viewing, modifying, and deleting sites on page 25. 3. Rename the default administrator group.
Chapter 1: Introducing the Nuance Management Server Type of setting or option Action controlled by setting or option Vocabulary Default vocabulary Administrative settings Create BM-IV profiles by default Types of commands Mouse motion and speed Group using same setting or option: Group 1 Group 2 Group 3 Enable HTML support Enable commands in HTML (web page) windows Enable automatically select first field Dictate "Click" to select hyperlinks Recognition mode switching Web search Desktop search E
Administrating Dragon with the Nuance Management Console Type of setting or option Action controlled by setting or option Group using same setting or option: Group 1 Group 2 Group 3 of measure Abbreviate titles Allow pauses in formatted phrases Automatically add commas and periods Caps Lock key overrides capitalization commands Expand common English contractions Format ISO currency codes Format other numbers Format phone numbers Format prices Format street addresses Format times Format web and e-mail
Chapter 1: Introducing the Nuance Management Server n Microsoft .NET framework. See System Requirements for Dragon Clients on page 1 for supported versions. n Full trust privileges. n Intranet or Trusted Web Site. n Internet Explorer See System Requirements for Dragon Clients on page 1 for supported versions. Adding the Nuance Management Center URL as a trusted site 1. In Internet explorer, Select Tools -> Internet options -> Security Tab -> Click on Trusted sites icon -> Sites. 2.
Administrating Dragon with the Nuance Management Console 4. Click Log in. (You should change the password before you exit the Nuance Management Center. 5. The Home page appears. This page displays links to the various features of the server: 6. From here, you can view: l User Accounts—Each person who needs to use the NMS Server (NMC Administrators) or to use a Dragon Group Client (users that dictate) requires a user account with a user name and password to gain access.
Chapter 1: Introducing the Nuance Management Server n Initial log/password n Number of SQL trace lines to display (limit the number to avoid them scrolling off the screen) n FTP path on the data collection server To change these settings, you take these steps: Caution: If you are planning work in the Active Directory Services interface, do not change the password of the account Nuance supplies for initial login until after you have configured Active Directory.
Administrating Dragon with the Nuance Management Console 1. Under Sites, click Organization Overview. The Nuance Management Center displays the Manage Organization screen which contains: l l l l In the Organization text box the Default organization name. A list of the organization's Sites. Initially, you see the Default site. You later change this site's name to match one of your sites and create additional sites as well. To view a group, expand a site.
Chapter 1: Introducing the Nuance Management Server Upload user data to Nuance for research purposes: Click/select this check box to upload data from your dictation and user profiles to Nuance so that the company can improve future versions of the product and further enhance speech recognition technology. The data transferred is encrypted. Statistics Interval (min): Use this option to control the frequency that the Dragon client pushes usage statistics to the NMS server.
Administrating Dragon with the Nuance Management Console Privacy of your data and Nuance data collection When you implement Data Collection it is for sending recognition data to Nuance to improve the accuracy of this and future products. Nuance works with collected data because our software can learn from experience about the language you, and your fellow professionals, use.
Chapter 2: Overview of NMS in the cloud This chapter discusses NMS in the cloud. Overview of NMS The Nuance Management Server (NMS) stores data objects on the cloud server in the Nuance data center. These objects include the following profile customizations: n User account n Text and Graphics/auto-texts n Custom words n Custom Command Sets Storing objects in NMS in the cloud allows organizations that have more than one Nuance product to share data across multiple Nuance applications.
Administrating Dragon with the Nuance Management Console n Management of cloud Text and Graphics/auto-texts using the cloud Nuance Management Center. n User profiles are enhanced with customizations; auto-texts and custom words that are defined at the Site or Group level. n Importing, exporting, and deletion of user profiles is not available in the cloud NMS. These features are in the Dragon client for Dragon Group .
Chapter 2: Overview of NMS in the cloud Profile importing, exporting, and deleting Since the NMS in the cloud does not have access to the profile store, this functionality is no longer available in the Nuance Management Center. Instead, it is available and performed through the Dragon Client. If an administrative task requires the importing, exporting, or deletion of user profile(s), someone must perform these actions on the Dragon workstations. For details, see the Dragon Help.
Administrating Dragon with the Nuance Management Console Logging existing and new users into NMS in the cloud When a user logs into the Dragon client, Dragon queries NMS to get the user login information for the user. Dragon uses the login to find the user profile folder for the user. In all versions of NMS, user logins must be unique. NMS introduces changes that make it easier to move users to NMS in the cloud.
Chapter 3: Configuring sites You can create and configure sites for your organization. Each site represents a location on a server where you store user profiles. Typically, each site corresponds to a physical location in your organization, such as a hospital, clinic, or data center. Often you need only one site for your entire organization. Sites help you define the structure of your Dragon Group Network. The options that you choose for a site affect all of the user profiles stored in that location.
Administrating Dragon with the Nuance Management Console 6. To view details about an organization, select the organization and click Details. This action displays the Organization Details screen. Finding and managing organization data NMS introduces changes to the Manage Organization screen to help you manage an organization's data. When you first open the Manage Organization screen, the Organization field displays the name of the currently managed organization. You can change the value in this field.
Chapter 3: Configuring sites l Users (x) 5. To view sites, groups, or users that matched the search criteria, under the 'Click here to search' item, expand the Sites, Groups, or Users level. Note: You can only view the top level search result objects. For example, if a site is found and displayed in the search results, you cannot click on the site to view it's groups.
Administrating Dragon with the Nuance Management Console Configure product settings for an organization An administrator sets many product settings at the organization level. On the Organizations Details screen, the Products tab contains expandable areas that contain settings for different products that use the Nuance Management Server and the Nuance Management Center. The settings for a product are only visible if the administrator has the “Manage” right for the particular product. 1. 2. 3. 4.
Chapter 3: Configuring sites l l Name: Enter the name of the site. This field is required. System Site Id: The system id for the site. 3. Use the Address tab to configure the following: l Street 1: The first street address for the site. l Street 2: A second street address for the site. l Street 3: A third street address for the site. l City: The City associated with the site. l State: The state associated with the site. l Zip: The zip code associated with the site.
Administrating Dragon with the Nuance Management Console Profiles are stored) is unavailable. If you choose to allow users to dictate in Disconnected mode, do not enable the Remove local cache data after usage option in the Data settings for the site. If you enable both settings, when the user logs out after dictating in Disconnected mode, the results of the user's dictation end up being deleted from the local cache and all the work lost.
Chapter 3: Configuring sites dictation data. If you do not want to keep any dictation (to conserve disk space) set the amount to 0 MB. The default is 100 MB. Save recorded dictation with document __ Use this option to configure Dragon to save dictation files (as Dragon Recorded Audio or .DRA files) when you save a document that includes dictated content. Later, when you reopen the document, Dragon can play back your recorded speech.
Administrating Dragon with the Nuance Management Console 1. 2. 3. 4. 5. 6. 26 Select Organizations > Search. Search for an organization. Select an organization and click Manage. In the left-side panel, select a site. In the Site area, click Details. The Site tab opens and displays all of the settings for the site on the General and Address tabs.
Chapter 3: Configuring sites Deleting a site In the Nuance Management Center: 1. Remove any groups that are associated with the Site you will delete. See Viewing, modifying, and deleting groups for details. 2. Remove the users that are associated with the groups you deleted. See Viewing, modifying, and deleting user accounts for details. 3. On the menu bar, Organizations > Search. 4. Search for and select an organization, and click Manage. 5. In the left-side panel, select a site. 6.
Administrating Dragon with the Nuance Management Console 4. In the Organization Tokens tab, click Add to generate a new organization token. The Token field is pre-filled. Optionally, enter a value in the Comment field. Click Save. 5. The new token appears in the Token table. Copy or make a note of this value; you will need it to configure single sign-on.
Chapter 4: Configuring groups and user accounts In the Nuance Management Center you can create groups of user accounts and associate them with the sites that you have created within your organization. This chapter describes how to set up and work with groups and user accounts, and explains how they work together. Understanding groups In the Nuance Management Center you can create groups of or administrator and associate them with the sites within your organization.
Administrating Dragon with the Nuance Management Console n NMC Administration groups—Network/system administrators who plan to configure the NMS Server and Dragon Clients for your sites. Members of this type of group have access to the Nuance Management Center to configure particular settings based on the Security Rights you assign them, but do not need access to the Dragon Client because they are not dictating.
Chapter 4: Configuring groups and user accounts When group settings supersede those of other groups n If a provider's user account is a member of more than one group, the group that appears first in the User Account Details > Group Memberships > Selected Groups list for that user account controls the settings that take effect for that provider. (See the illustration below.) n You can reorganize the order of the groups in the list to put the correct group at the top.
Administrating Dragon with the Nuance Management Console 5. In the Sites field, associate the group with a site. 6. In the Role field, chose a role for the members of the group. 7. In the Privileges section, select the privileges for the group. Grants tab You can only configure grants for a group if you are using the NMC Administrator role. The Grants tab is where you view and control what an group members can create, view, edit, or delete.
Chapter 4: Configuring groups and user accounts Create BM-IV profiles by default (recommended for virtualized environment): Selecting the Create BM-IV profiles by default (recommended for virtualized environment) option makes all users in a site use BestMatch IV acoustic models when they create a profile. 2. Configure the voice Commands that you want to be available to the members of this group. For more information, see Setting Dragon Group voice command options for user groups on page 86 3.
Administrating Dragon with the Nuance Management Console Members tab On the Members tab under Group Details, you can: n Select individual user accounts to make those users members of the group. You can assign users to more than one group. To add or remove users from a group If a user is a member of only one group, you cannot delete the user from that group, because a user must belong to at least one group. 1. On the Group Details screen, click the Members tab. 2.
Chapter 4: Configuring groups and user accounts Security tab On the Security tab under Group Details, you can view the permissions that control the actions (create, view, edit, delete) that members of a group can perform on specific objects (sites, groups, and users). To add a permission to a group 1. On the Group Details screen, click the Security tab. 2. Click Add. 3. In the Add Group Permission dialog-box, under Grants, select one or more grants.
Administrating Dragon with the Nuance Management Console the groups that you can apply grants to. 6. Click Add. To delete a grant 1. In the Group Details screen, click the Grants tab. 2. In the Grants area, select a grant. 3. In the Delete column, click the red x. Dragon Professional tab 1. View and configure the Administrative settings: Disable the use of Advanced scripting commands: Prevents group members from accessing Dragon Group 's Advanced scripting tools.
Chapter 4: Configuring groups and user accounts Privilege Description Manage Organizations View, edit, or delete organizations. Manage Sites View, edit, or delete sites. Manage Groups View, edit, or delete groups. Manage Licenses View, grant, and revoke licenses, and receive notifications when licenses are about to expire. Send Message Send messages to a user, administrator, site, or group. View Trends View client device usage information, speech recognition metrics, and license usage.
Administrating Dragon with the Nuance Management Console You now give security rights to the members of the group to further delineate exactly what the group members can do when they access the console. The group's rights can restrict members to only viewing information created by others, or can extend right to add and delete some types of information but not fir other types, and—at the other end of the spectrum—can cover taking virtually any action in the console.
Chapter 4: Configuring groups and user accounts Security Rights Group members can: Organization - View organizations View only the organization where the administrator's own user account was created. Organization - Able to edit an existing organization Edit an existing organization. Organization - Able to delete organizations Delete an organization. Organization - Create system Create a system. Organization - Modify system Modify a system. Organization - Delete system Delete a system.
Administrating Dragon with the Nuance Management Console Security Rights Group members can: User Account - View user accounts View accounts for all users who are in the same groups as the administrator. User Account - Able to create a new user account Create a new user account. User Account - Able to edit an existing user account Edit an existing user account. User Account - Create group members by placing user accounts in groups.
Chapter 4: Configuring groups and user accounts Note: You must have the appropriate NMC Administrator security rights to perform these tasks. Finding and viewing a group 1. On the menu bar, click Groups and then click the Search icon. The Groups screen opens, allowing you to search by Group name, Organization, or Role. 2. Enter a group name in the Group name field, and/or select an organization or role to search on, then click Search. 3. The search results appear on the Groups screen. 4.
Administrating Dragon with the Nuance Management Console Setting Dragon Group voice command options for user groups Under Group Details > Dragon Professional > Commands, you set voice command options that control how Dragon Group interprets voice commands. Once you configure commands for a group, the command settings apply to all users in the group. n Enable mouse motion commands: By default, this feature is enabled.
Chapter 4: Configuring groups and user accounts l Normal Mode: The most flexible mode in Dragon Group is Normal Mode. In Normal Mode, Dragon Group distinguishes dictation from commands by analyzing what you say between pauses. Say "Start Normal Mode" or "Switch to Normal Mode." For more information on modes, see the Client Help.
Administrating Dragon with the Nuance Management Console Microsoft Word, WordPerfect, Microsoft Excel, and Microsoft PowerPoint. This feature uses an additional 8 MB of memory and requires that you restart your computer before it takes effect. Natural Language Commands are available by default only in Microsoft Word. Enable Facebook post commands: Enable this option to use commands that work with Facebook. Enable Twitter post commands: Enable this option to use commands that work with Twitter.
Chapter 4: Configuring groups and user accounts Configuring user accounts Before users at your facility can begin using Dragon Client, you must create a user account for each professional in the NMS Server, through the Nuance Management Center. When one of these end users opens the Dragon Client, the server checks to make sure that the userhas an account and a license associated with the account.
Administrating Dragon with the Nuance Management Console 2. Enter the information for the user associated with the user account. The First Name, Last Name, and Login are required. The Login must be unique. The first name, last name, and login must be the same as the first name, last name, and login for the user in the back end system. If the login ID already exists, “Login unavailable” appears in red under the Login field. 3. In the Middle name field, enter the middle name of the user. 4.
Chapter 4: Configuring groups and user accounts Messages may be sent for a variety of reasons, including: n a user has an NMS message n there are medication and command updates that require approvals n a new patch is available for deployment n a new NMS patch is available for deployment n the number of available licenses is low n scheduled “trend” reports are available n troubleshooting information is required by support personnel. n system maintenance or outages are planned.
Administrating Dragon with the Nuance Management Console Enable sending an SMS message to an administrator's phone when they receive an NMS message To send an SMS message to an administrator's mobile phone when they receive an NMS message, perform the following steps: 1. On the User Account Details screen, click the Messaging tab. 2. In the Mobile Phone section, select Inform me via SMS when I receive NMS messages.
Chapter 4: Configuring groups and user accounts l l l l l l l l l Alltel AT&T Boost Mobile Sprint Nextel Sprint PCS T-Mobile US Cellular Verizon Virgin Mobile USA 5. In the Message Delivery Type, choose the message delivery type: i. To include the body of the message in the email or SMS message, select Include the message body in the delivery (default). ii.
Administrating Dragon with the Nuance Management Console 4. Repeat steps 1 and 2 until the user account is assigned to all of the groups that you require. 5. Click Save to save your selections. Removing a user account from a group There are two ways to remove a user account from a group: n In the User Account Details > Group Memberships tab, select the group that you want to remove the user account from and click the left arrow button. The group is removed from the Selected Groups area.
Chapter 4: Configuring groups and user accounts Example: A comma-delimited text file with user information The following is an example of a valid text file containing user information. Notice there is no password in the second example. When importing a comma-delimited file, if the password is blank, you must still place a comma after the login id field and leave the password field blank. The NMS expects four fields in the text file.
Administrating Dragon with the Nuance Management Console If the user import field is not required, you can omit the attribute. The attributes can be placed in any order in the XML file. The Users and User elements are in the following default XML name space: http://nuance.
Chapter 4: Configuring groups and user accounts 3. In the Select a File To Import screen, enter the path and name of the file that contains the user information. If for any reason you decide to not import the users, press Cancel. 4. If the path and name of the text file are valid, the Next button is enabled. Press Next.
Administrating Dragon with the Nuance Management Console 7. On the Select an Organization screen, select the organization to associate with the users. 8. Press Next. 9. The Select Group Membership screen displays a list of groups that you can associate with the users. The left side of the Available Groups page displays all available groups for the current organization and the site in the Select Site field.
Chapter 4: Configuring groups and user accounts 10. In Available Groups, select one or more groups. Use the arrows to move the selected groups to the Selected Groups list. You must select at least one group. 11. Press Next. 12. If you have the administrative rights to grant licenses to users, the Import Users wizard displays the Select Licenses screen. The screen lists all the licenses that you can grant to the users.
Administrating Dragon with the Nuance Management Console 14. In the Ready to Import screen, press Next to start importing the users. 15. The Import Users wizard displays the Performing Import screen and starts to import the users. A progress indicator displays the status of the import process.
Chapter 4: Configuring groups and user accounts ishes importing all the users, press Next. 16. The Import Results screen displays a list of all the users that the Import Users wizard imported into the system. If the wizard could not import a user, the Import Results screen displays information about why the user was not imported. 17. Press Finish.
Administrating Dragon with the Nuance Management Console xmlns:xs="http://www.w3.
Chapter 4: Configuring groups and user accounts This type defines the basic user information that can be imported
Administrating Dragon with the Nuance Management Console A string that contains the user's login id (30 characters maximum) < xs:documentation>A string for the
Administrating Dragon with the Nuance Management Console A user name prefix (10 characters maximum) A general
Chapter 4: Configuring groups and user accounts A street address string (60 characters maximum)
Administrating Dragon with the Nuance Management Console A city string (40 characters maximum) A state string (5 characters maximum)
Chapter 4: Configuring groups and user accounts A zip code string (20 characters maximum) A NTLM Credential string (160 characters max)
Administrating Dragon with the Nuance Management Console selected for the group. Setting User Account options By default, settings are configured at the group level and the Group option to the right of a setting is selected. To override the group settings, select the Personal option next to a setting. n Enable HTML support: By default, the group level setting applies. Enabling this setting makes available a set of commands designed to help users surf the web by voice in web browsers.
Chapter 4: Configuring groups and user accounts profiles if you also turned on the Always copy acoustic information to network option at the site level (active by default). Log out users who do not respond after __ seconds: By default enabled, set to a value of 60 seconds, and applied to all users associated with the site that this user account is associated with.
Administrating Dragon with the Nuance Management Console commands by analyzing what you say between pauses. Say "Start Normal Mode" or "Switch to Normal Mode." For more information on modes, see the Client Help. n Enable web search commands: Select this option to make available Web search commands that let users in the group search the Internet using commands that are patterned on their natural speech. See Voice Shortcuts for Web Search in the Client Help for more information.
Chapter 4: Configuring groups and user accounts NMS Server administrators set General formatting options on the Group Details > Dragon Professional tab. However, users can choose to override Auto-Formatting settings that apply to the documents that result from their dictation. For more information on how the Auto-Formatting option settings are stored and whose setting of them takes precedence, refer to Setting general auto-formatting options in the client or the Nuance Management Server on page 102.
Administrating Dragon with the Nuance Management Console n Format prices: Enabled by default. Inserts prices and currencies in the proper format with the appropriate currency symbol. For example, "$10.00" instead of "10 dollars," or " 50,00" instead of "50 euros." n Format street addresses: Enabled by default. Inserts a properly formatted street address. For example: “One seventy West one hundred south number fifty Salt_Lake_City Utah eight four seven zero zero” becomes: “170 W. 100 S.
Chapter 4: Configuring groups and user accounts If you prefer to dictate dates using digits for the month, try selecting the value that best matches how you dictate the date. For example, if you normally say "eleven one two thousand nine", you should set the date format to D/M/YYYY to have Dragon Group correctly transcribe the date.
Administrating Dragon with the Nuance Management Console n Language Accent: The type of accent that the user uses for dictation. n Vocabulary: The Vocabulary list shows the different types of vocabularies available with Dragon Medical and shows the vocabulary selected for the user profile associated with the user account. For a list of available Medical vocabularies, see Selecting a medical vocabulary on page 1. n Input Devices: The type of device into which the user will be speaking.
Chapter 4: Configuring groups and user accounts 7. Expand the Nuance Management Server section. 8. In the NMC Inactivity timeout in __ minutes field, enter a value. 9. Click OK. Viewing, modifying, and deleting a user account Once you have created and configured a user account you can return to it at any time and perform the tasks below: Notes: n You must have the appropriate Nuance Management Center Administrator security rights to perform these tasks. Finding and viewing a user account 1.
Administrating Dragon with the Nuance Management Console 6. A message displays and asks if you want to delete the user account. Click Yes to delete the account. Modifying a user account 1. Use the procedure above to find the user account. The changes you can make to a user account depend on your security rights. Fields that you cannot modify are shaded in gray and are inactive. 2.
Chapter 4: Configuring groups and user accounts Changing the user account password 1. On the User Account Details screen, click the Details tab. 2. Click the Change password button. 3. In the Change Password dialog box, enter the new password and then confirm it by entering it a second time. 4.
Chapter 5: Managing licenses You can quickly and easily assign licenses to individuals who are managing the system or dictating using the Dragon Client. This chapter describes how to grant and revoke licenses and how to obtain information on the licenses being used by your organization. Use this chapter to configure settings in the NMC that are common for most products that use the Nuance Management Server.
Administrating Dragon with the Nuance Management Console Importing licenses included with Dragon Group You can purchase as many licenses as you need up front when you purchase the product. Later, when you start the NMS Server, to download the licenses purchased for your account: 1. On the menu bar click Licensing, and then click the Import License Key icon. The Import License Key window opens. 2. Copy and paste the encrypted license key you received in e-mail into the License Key box. 3.
Chapter 5: Managing licenses l l l l l Product Name—For an NMC Administrator license, the product name is the Nuance Mgt Console (NMC); for a Dragon Professional license, the product type is Dragon NaturallySpeaking. License Type—NMC Administrator (for using the Nuance Management Center), or Dragon Professional (for dictating on client workstations). Expires on—The expiration date for the license.
Administrating Dragon with the Nuance Management Console In the End Date/Time field, select an end date and time. 4. Click Search. l The Nuance Management Center generates a report using data from the Nuance Management Server. The Nuance Management Center displays the report as a grid with the following information: n Login - The login information of the user. n Last Name - The last name of the user. n First Name - The first name of the user.
Chapter 5: Managing licenses Granting a license immediately after creating a user account 1. When you first create a new user account, if you have already downloaded licenses, when you save the user account, the NMC display the Licenses dialog box . 2. In the Licenses dialog box , select one or more types of licenses to assign to the user account. 3. Once you select the license types, if purchased licenses of that type are available on the server, NMS Server automatically assigns them to the user account.
Administrating Dragon with the Nuance Management Console Select the person or persons to grant the license to in the Available Users list and those names become highlighted. 7. Click the > button between the two lists to move that user's name to the Selected Users list. The user name(s) move to the Selected Users list on the right and the number of available licenses then reduces to show that fewer licenses are available. 8.
Chapter 5: Managing licenses 1. Click the Utilities tab on the ribbon. 2. Click Messages. 3. In the Messages window, search for messages that are related to licenses. Expiration messages look like the following messages: 4. If the message says a license or set of licenses are about to expire, you should follow the renewal process below to renew the license. Renewing the License To renew an existing license: 1. Contact your Nuance representative.
Administrating Dragon with the Nuance Management Console 6. In the Licensed Users list, select one or more users to revoke a license from, then click the button between the two lists with a > symbol in it. The names move to the Selected users list. 7. Click OK to save the change. The tab closes and you return to the Licenses Summary table. The newly revoked licenses should be added to the number of licenses available in the table. 8. Repeat this process for each type of license you want to revoke.
Chapter 6: Configuring Dragon Group settings This chapter describes the Dragon Group options you can set in the Nuance Management Center.
Applying Dragon Settings to organizations, sites, or groups You can apply Dragon Group Settings at the following levels: n For the organization n For the site n For the group n For the user account One feature that you must set on the Dragon Client is the Vocabulary. If you set the feature for a group, and the group is the first on the Group Details > Members > Group members list, it applies to all user accounts in that group.
Administrating Dragon with the Nuance Management Console n Enable automatically select first field: Select this option to disable the "automatically select the first field" feature for a group of users. n Require click to select hyperlinks in HTML windows: By default, this feature is enabled and the group level setting applies. n Requires that the user speak the word "Click" to select a hyperlink, such as "Click nuance.com" instead of just "nuance.com.
can later type or dictate a specific value. By default, Text and Graphics/auto-text Voice commands use the square bracket [ ] characters to indicate the presence of a variable field. To change the variable delimiting characters, specify a character for the left and right delimiters. The delimiting "characters" can each be up to 5 characters long. The left and right delimiters cannot be exactly the same as each other or, when you try to apply them, the Dragon Group displays a message that they are not valid.
Administrating Dragon with the Nuance Management Console n Enable commands in HTML windows: By default the group level setting applies. Enabling this option makes available a set of voice commands designed for users to use for creating or editing messages in HTML format in certain Microsoft Outlook dialog boxes. These dialog boxes appear with the Internet Explorer symbol (a small document icon with the letter "e" in it) in the left corner of the window header.
n Remove local cache data after usage: By default the site level setting applies. Deletes the contents of the local cache when the user logs out. Note: If you want to enable this option, you must disable the Allow disconnected mode option. Conversely, if you want to enable the Allow disconnected mode option, you must disable this option to allow it to work. The effects of one setting cancel out the effects of the other.
Administrating Dragon with the Nuance Management Console 91 n Enable cut shortcut commands, Enable delete shortcut commands, Enable copy shortcut commands: Select these options to enable the Cut, Copy and Delete Quick Voice Formatting Commands. Delete and Copy are enabled by default. n Enable natural language commands: This series of four options enables the users in the group to use Natural Language commands with the applications Microsoft Word, WordPerfect, Microsoft Excel, and Microsoft PowerPoint.
Chapter 7: Managing user profiles The sections in this chapter help you understand actions that you carry out to upgrade user profiles from earlier versions of Dragon. Creating a user profile On the NMS Server you create user accounts that later associate with user profiles, but you do not create any actual user profiles on the server. Only the Dragon Client creates user profiles. As long as you have created a user account for a user to log on to the Dragon Client, Dragon takes it from there.
Administrating Dragon with the Nuance Management Console l Dragon Speech Profile Location—The location of the Roaming User Profiles. The location must be accessible to all server machines and workstations on the network and can be either a mapped drive, a UNC location, or a web server URL (http:// or https:// for a secure web server).
Chapter 7: Managing user profiles In the Site tab, under the Dragon Professional tab, you enter information about where you store Roaming User Profiles for a site. If you are storing the profiles on a web server, to set up the HTTP settings: 1. Select the Enable Roaming User Profiles option. 2. Beside the text Roaming user profile directories, click the Configure button. Dragon displays the Roaming User Profile Directory Settings window. 3. Click the HTTP Settings tab.
Administrating Dragon with the Nuance Management Console n Tunnel—Select if client workstations are connecting to the server with tunneling software. n Socks 4—Select for a SOCKS4 protocol that relays TCP sessions at a firewall host to allow application users transparent access across the firewall. SOCKS4 does not support authentication, UDP proxy. SOCKS4 clients require full Domain Name Service (DNS).
Chapter 7: Managing user profiles to become stuck and not release when the login process is completed. When this happens, the next time the user tries to log on with that user account, the user sees a message informing him or her of the lock. Connection timeout Set to number of seconds before the NMS Server should close the Dragon client connection to the server either when the connection is idle or after the connection has been open for that duration.
Administrating Dragon with the Nuance Management Console 3. Click SSL Settings. 4. In the SSL Settings tab, you define and configure the connection to your secure web (HTTPS) server.
Chapter 7: Managing user profiles n PFX Blob—Choose if the certificate store is a string (binary or base64 encoded) representing a certificate store in PFX (PKCS12) format. n PEM Key—Choose if the certificate store is a string or file name that contains a Privacy Enhanced Mail (PEM) encoded certificate and private key. This store type is currently not supported in Java.
Administrating Dragon with the Nuance Management Console Notes: n If you select PFX file for the Certificate Store Type, for the Certificate Store select Other and enter the name of the file in the associated text box below it. n If you select PFX Blob for the Certificate Store Type, for the Certificate Store select Other and enter the binary contents of a PFX file (for example, the PKCS12) in the associated text box below it.
Chapter 7: Managing user profiles NMS Administrative Settings: Setting Roaming User settings and Data settings Merge contents of vocdelta.voc into network user profile when file is full Description here. Prompt before saving to network location Description here. Allow disconnected mode For Dragon Group users that work off the network.
Administrating Dragon with the Nuance Management Console a message stating that the profile is locked and offering the option of overriding the lock. If you do not want this message to appear and instead always want to break a network lock in this situation, you can clear this option to prevent the message from appearing. Because the presence of a lock can indicate a problem that needs to be addressed, Nuance recommends that you enable this option.
Chapter 8: Managing Dragon Clients From the NMS Server, you can manage individual client computers. The process of managing clients can begin with installing the client using the Nuance Management Center, then setting several options for the client.
Administrating Dragon with the Nuance Management Console Starting the Dragon Client from a Command Line On any workstation that has the Dragon Client installed, you can start the client from the command line: 1. Select Start > Run... and enter cmd in the Run dialog box that pops up. 2. Switch directories to the following path: (use Program files (x86) for x64 systems) :\Program Files\Nuance\NaturallySpeaking12\Program 3.
Chapter 8: Managing Dragon Clients natspeak.exe /SaveandShutDown Notes: n If Dragon is running and a user profile is not open, running natspeak.exe /ShutDown or natspeak.exe /SaveandShutDown simply closes Dragon and all related processes. n If Dragon is running and a user profile is open, running natspeak.exe /ShutDown closes Dragon and all related processes and does not save user profile changes. n If Dragon is running and a user profile is open, running natspeak.
Chapter 9: Managing messages This chapter explains how you can receive, review, and respond to notifications about licenses and more. Security of NuanceLink servers NuanceLink messages include descriptive information for a wide range of updates. Prior to NMS 4.
Administrating Dragon with the Nuance Management Console The value in the parenthesis indicates the number of unread messages or pending approvals for you to review. n To view unread messages, click Messages. n To view pending approvals, click Approval. Receiving notifications from the NuanceLink You view messages sent to the NMS Server in the Messages tab in the Nuance Management Center. The list of messages resembles an email inbox.
Chapter 9: Managing messages Responding to license expiration messages A process that checks to see if you have licenses that are about to expire runs every day at 12:01 AM. When a user license is about to expire, you should receive a message in the Messages tab 30 days in advance of the expiration date. To open the Messages tab: 1. On the menu bar, click Utilities. 2. Under the Utilities tab, click the Messages icon in the ribbon.
Administrating Dragon with the Nuance Management Console 6. Click Save.
Chapter 10: Managing uploads to Nuance You can help Nuance improve the future quality of speech recognition by sending speech data from your network to Nuance on a regular basis. This chapter explains how to upload data to Nuance. You can help Nuance improve the future quality of speech recognition by sending speech data from your network to Nuance on a regular basis. No personal information is ever sent to Nuance and participation in data collection is completely voluntary.
Administrating Dragon with the Nuance Management Console Privacy of your data and Nuance data collection When you implement Data Collection it is for sending recognition data to Nuance to improve the accuracy of this and future products. Nuance works with collected data because our software can learn from experience about the language you, and your fellow professionals, use.
Chapter 11: Working with Text and Graphics/auto-texts and custom words This chapter describes how administrators and create and manage Text and Graphics/auto-texts and custom words in the Nuance Management Center. Overview of managing Text and Graphics/auto-texts and custom words The management behavior for Text and Graphics/ auto-texts and custom words are virtually identical. Note: Text and Graphics and Text and Graphics DragonTemplates are supported.
Administrating Dragon with the Nuance Management Console n An administrator can define and manage Text and Graphics/auto-texts and custom words at the Site, Group, or personal (user) level using the Nuance Management Center. This impacts the Text and Graphics/auto-texts and custom words that are available to other . n A userdefines and manages “personal” Text and Graphics/ auto-texts and custom words using the client application (Dragon or a SpeechAnywhere Services powered third party application).
Chapter 11: Working with Text and Graphics/auto-texts and custom words Important: When defining Text and Graphics/auto-texts, it is strongly recommended that you give it a distinctive name that cannot be misinterpreted as speech to be recognized. This helps to ensure that the Text and Graphics/auto-texts is correctly inserted.
Administrating Dragon with the Nuance Management Console n hyphens n opening and closing angle braces n blank characters n spaces Description: all characters and blanks Spoken Phrase: all spaces, periods, apostrophes, hyphens, numbers and letters.
Chapter 11: Working with Text and Graphics/auto-texts and custom words Creating shared and personal Text and Graphics/autotexts and custom words Synchronizing Text and Graphics/auto-texts and custom words on the Dragon Client When the administrator exits existing or creates new Text and Graphics/auto-texts or custom words, end users must shut down and restart the Dragon Clients on their local machines.
Administrating Dragon with the Nuance Management Console inactivity or when a user logs out and back into the client application (Dragon or a SpeechAnywhere Services powered third party application). When a Text and Graphics/auto-texts and custom words, the objects are stored locally and in the NMS.
Chapter 11: Working with Text and Graphics/auto-texts and custom words 1. 2. 3. 4. 5. In the Nuance Management Center, select Speech Recognition. In the Auto-texts section, click Manage. Find and select a site, group, or user. In the Auto-texts section, click Add. Set the fields on the New Auto-text screen. l l l 6. 7. i. ii. iii. Name: The name of the Text and Graphics/auto-texts.
Administrating Dragon with the Nuance Management Console Description: Enter 'An auto-text for normal chest x-rays'. l Language: Enter 'en'. 8. In the rich text field under the formatting buttons, enter "PA and lateral views of the chest revealed a normal-sized heart. The lungs are clear of any active infiltrations". 9. Click Save. You can also click Save & New to save your changes and create new Text and Graphics/auto-texts.
Chapter 11: Working with Text and Graphics/auto-texts and custom words Adding and managing keywords for auto-texts Overview of keywords for Text and Graphics/auto-texts A keyword for Text and Graphics/auto-texts consists of a leading keyword and trailing keyword. The leading keyword is placed before the auto-text/Text-and-Graphic and the trailing keyword is placed after the auto-text/Text-and-Graphic.
Administrating Dragon with the Nuance Management Console 2. On one of the language rows, enter a prefix in the leading keyword column. The maximum number of characters for a prefix is 25. The default value for US English is “insert”. 3. Enter a postfix in the trailing keyword column. The maximum number of characters for a postfix is 25. The default value is “”. 4. Click Save, click OK. Change keywords for an organization 1. In the Nuance Management Center, select Speech Recognition > Keywords.
Chapter 11: Working with Text and Graphics/auto-texts and custom words 2. On one of the language rows, edit the value in the leading keyword column. The maximum number of characters for a prefix is 25. The default value for US English is “insert”. 3. Click Save. 4. In the Update Keywords dialog box, type 'CHANGE KEYWORD' and click OK. 5. Edit the value in the trailing keyword column. The maximum number of characters for a postfix is 25. 6. Click Save. 7.
Administrating Dragon with the Nuance Management Console Delete Text and Graphics or auto-texts You can delete Text and Graphics/auto-texts at the group, site, or user level. To delete Text and Graphics/auto-texts 1. Search for the Text and Graphics/auto-texts by performing the steps described in Searching for auto texts. 2. Select one or more Text and Graphics/auto-texts. 3. In the Auto-texts section of the ribbon, click Delete. 4. In the dialog, click Yes.
Chapter 11: Working with Text and Graphics/auto-texts and custom words Cutting or copying and pasting Text and Graphics/auto-texts or words 1. Use the Nuance Management Center to create one or more Text and Graphics/autotexts or words. The Text and Graphics/auto-texts or words are saved to the NMS. 2. Use the Manage Auto-texts screen or Manage Words screen to view and select one or more Text and Graphics/auto-texts or words. 3. In the Auto-texts area or the Words area, click Cut or Copy.
Administrating Dragon with the Nuance Management Console n If users exist in the organization, the fourth element in the tree is the users element. To view the users in the current organization, expand the users level. To view all the autotexts that are associated with a particular user, click the user. To view information about auto-texts that are part of a site in the organization, part of a group in the organization, or associated with a particular user, in the tree, select the site, group, or user.
Chapter 11: Working with Text and Graphics/auto-texts and custom words 5. After you enter the search criteria, click Search. 6. The Manage Auto-texts screen displays the search results under the 'Click here to search' item as follows, where x is the number of matched items for that object: l l l l Sites (x) Groups (x) Users (x) Auto-texts (x) 7.
Administrating Dragon with the Nuance Management Console The Auto-text tab displays the following information: n Name: The name of the Text and Graphics/auto-texts. n Description: Information that describes the Text and Graphics/auto-texts. n Language: The language associated with the Text and Graphics/auto-texts. Enter an IETF language tag, for example, "en-US" for U.S English. n leading keyword: A keyword that appears before an auto-text/Text-and-graphic.
Chapter 11: Working with Text and Graphics/auto-texts and custom words 1. In the Nuance Management Center, select the Speech Recognition tab. 2. In the Auto-texts section, select Import. 3. On the File To Import screen: l l To import Text and Graphics/auto-texts information exported from the Dragon Client, select Dragon format (XML). To import Text and Graphics/auto-texts information exported from the Nuance Management Center, select Nuance Management Server format (XML). 4.
Administrating Dragon with the Nuance Management Console Chapter 12: Working with Command Sets This chapter describes how to work with and manage command sets. Overview of Command Sets If you are using Dragon Group in any mode other than Standalone Mode, Data Distribution tool is replaced by command sets. Command sets allow you to create, delete, distribute, and manage custom commands using the NMC.
Chapter 12: Working with Command Sets a command set called 'A'. When a user that is a member of Group X logs into Dragon Group, they receive and can use the group level command set 'A'. The actions an administrator can perform with command sets are similar to the actions available for auto-texts and words.
Administrating Dragon with the Nuance Management Console n If groups exist in the organization, the third element in the tree is the groups element. To view the groups in the current organization, expand the groups level. To view all the command sets that are associated with a particular group, click a group. To view information about command sets that are part of a site in the organization or part of a group in the organization, in the tree, select the site or group.
Chapter 12: Working with Command Sets Note: You can only view the top level search result objects. For example, if a site is found and displayed in the search results, you cannot click on the site to view it's groups. Viewing Command Set details in the Nuance Management Center 1. Perform the steps described in Searching for Command Sets, sites, or groups.
Administrating Dragon with the Nuance Management Console Cross-Department Commands and Lists You should add a short organizational ID for all lists within the intended organization, including ‘global’ commands and commands that are for applications and windows that are available for multiple (or all) departments\groups. For example: mgh_referral_source In this case, ‘mgh’ is the organization id and ‘referral_source’ is the root name of the list.
Chapter 12: Working with Command Sets availability, type, and contents) can be identified using the ‘Purge Identical MyCommands’ tool in the Dragon Client. For details, see the Dragon Help. When comparing commands from different command sets or with MyCommands, the names of lists used by the command are ignored so that the keywords and ‘signature’ of the command are compared.
Administrating Dragon with the Nuance Management Console CmdSet3: <> <> In this case, all of the two-list-only commands would look exactly the same and there is no other context to differentiate them, other than comparing the list values. We do not want to consider all commands with this pattern to be in-conflict, so a direct comparison with the list names is performed.
Chapter 12: Working with Command Sets If a command is removed from MyCommands, it is possible for Command Set commands to become active without requiring the end-user to log in again. An exception to this is that deleting a command that uses a list that is conflicting with Command Sets does not immediately remove the list from the vocabulary, even if the deleted command is the last command to use the list.
Administrating Dragon with the Nuance Management Console The first line Active: No’, means that there is a conflict and the command is not active in the current vocabulary. The second line 'Command Conflict: LP Note Commands.dat’ means that a command with the same name and availability was already defined in a previously loaded command set ‘LP Note Commands.dat’. The third line ‘List Conflict: : LP Note Commands.dat, : LP Note Commands.
Chapter 12: Working with Command Sets When you import a Command Set at a particular level, the Nuance Management Server (NMS) stores the objects that are associated with the set at that same level. For example, if you import a Command Set at the Site level, the NMS stores the objects in that Command Set at the Site level. When you import a Command Set, if a command name contains angle brackets (e.g. “insert normal ”), the NMS identifies the command as containing an associated list.
Administrating Dragon with the Nuance Management Console 6. Click Import Dragon Command Set. 7. In the Import Command Set dialog box, click OK. Modifying Command Sets in the Nuance Management Center 1. In the Nuance Management Center, select Speech Recognition. 2. In the Command Sets section, click Manage. 3. Find and select a site or group by performing the steps in Searching for Command Sets, sites, or groups. 4. Select a Command Set. 5. In the Command Sets section, click Update. 6.
Chapter 13: Working with custom words This chapter describes how to work with and manage custom words. Overview of custom words NMS provides support for custom words for multiple Nuance products, including Dragon Group ). The client applications for these products obtain custom words from the NMS and add them to an end-user’s vocabulary. Words are associated with users and are added to all user vocabularies. Like with auto-texts, custom words must be unique in each level (Site, Group, User) in the NMS.
Administrating Dragon with the Nuance Management Console It is important that the end-user save the profile after word sharing occurs. This action prevents the word sharing process from repeating unnecessarily in the future and ensures log in delays only occur once per vocabulary for each word added or deleted. Neglecting to save a profile after the word sharing process will result in the words sharing process having to occur again the next time the vocabulary is loaded.
Chapter 13: Working with custom words The right side of the Manage Words screen displays the following information about each word: l l l l l l l Written Form: The text description for the word. Spoken Form: The phrase that a user speaks to apply the word. Language: The language that is associated with the word. Level: One of site, group, or user. Status: The state of the word. Modified: The last time the word was modified. Batch: Indicates if the word was processed by a batch process or interactively.
Administrating Dragon with the Nuance Management Console Note: You can only view the top level search result objects. For example, if a site is found and displayed in the search results, you cannot click on the site to view it's groups. Re-synchronize words between a User Profile and the Nuance Management Server When the administrator adds new custom words to share across the organization, end users must log out of the Dragon Clients on their local machines and log back in twice.
Chapter 13: Working with custom words For individual words: each word on a separate line. For phrases: multiple words on each line. For example, “Pittsburgh Press”. For spoken forms: the word followed by a backslash and the spoken form. For example, “John Doe/jdoe” Import words To import a list of words from a text file, perform the following steps: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. In the Nuance Management Center, select the Speech Recognition tab.
Administrating Dragon with the Nuance Management Console Chapter 14: Working with Lists This chapter describes how to work with and manage Lists. Overview of Lists Lists are text noted by open/close angle bracket, (“< >”) in the Dragon client. When a command set is imported from Dragon, any command that had an embedded list in the MyCommand Name field, is tagged in the List section under Speech Recognition in the Nuance Management Center.
Chapter 14: Working with Lists n The first element in the tree is the Lists element. To view all the Lists in the organization, click the Lists element. n The second element in the tree is the sites element. To view the sites in the current organization, expand the sites level. To view all the Lists that are associated with a particular site, click a site. n If groups exist in the organization, the third element in the tree is the groups element.
Administrating Dragon with the Nuance Management Console 10. To view details about a specific List in the search results, double-click the name of the List in the List Name column. Note: You can only view the top level search result objects. For example, if a site is found and displayed in the search results, you cannot click on the site to view it's groups.
Chapter 15: Troubleshooting issues This chapter provides information on how to troubleshoot issues. Most of the steps described here use the Nuance Management Center, except for the Dragon Support Packager, which is accessible through the Dragon Client. View log files for a variety of products and product components View client logs for a variety of products You use the Client Logs screen to view log files for a variety of products and items.
Administrating Dragon with the Nuance Management Console 6. To view the log, press Ctrl+O or right-click the log and select View. 7. To download the log: 1. Double-click the log or right-click the log and select Download. 2. In the Download Client Log dialog box, in the Download to field, select a location for the log file and press OK. 3. Click Start. 4. When you see 'Download Complete', close the dialog box. View server logs for a variety of products Prior to NMS 3.
Chapter 15: Troubleshooting issues jobId(10)_User1_JobTypeId.logFileType You can view the Dragon log files in the Nuance Management Center . Save search results to a .csv file On screens that display search results, you can save the search result data for future use. A status bar at the bottom right of the screen displays: n The number of rows on the screen, for example: n An icon that refreshes the search results n The save i. Press the . . icon. icon. ii.
Administrating Dragon with the Nuance Management Console Note: To have the Dragon Client place the log files in a location where they are accessible for viewing on the Nuance Management Center, you must enable the option Copy Dragon Professional log to network located under ( Site > Dragon Professional > roaming user profile). For details, see Setting site roaming user profile General settings . To view Dragon log files 1. On the User Accounts screen, search for the user whose log files you want to view.
Chapter 15: Troubleshooting issues The Nuance Management Center displays the report as a grid with the following information: n Device Name - The name of the computer or device. n Last Login - The date and time when a user last logged into the system from the computer or device. n Days Since Last Login - The number of days since the last date a user logged into the system from the computer or device.
Administrating Dragon with the Nuance Management Console l l l l l l l l Group by (second): Specify a second sort level for the query results - one of: l None l Site l Group l User Start Date/Time: Search for speech recognition metrics create on or after a specific date and time. End Date/Time: Search for speech recognition metrics create on or before a specific date and time. Site: The site associated with the speech metric. Group: The group associated with the speech metric.
Chapter 15: Troubleshooting issues n Total Characters - The total number of characters in the dictation. n Custom Commands - The number of custom commands in the dictation. Custom commands are found in MyCmds or Command Sets, and include sample and template commands. n VDCT Commands - The number of VDCT commands in the dictation. VDCT Commands include most text/dictation manipulation commands that select, format, and correct text.
Administrating Dragon with the Nuance Management Console If you are calling in relation to an issue, you may want to gather some information first, so that Technical Support can assist you more efficiently. Print this page and collect the following information. If you can't find the information, Technical Support can help you locate it.
Chapter 15: Troubleshooting issues Additional support on the Web n For developer support, go to http://support.nuance.
