Instruction Manual

8
TROUBE SHOOTING
PROBLEM
POSSIBLE REASON
SOLUTION
Display message that
sensor not detected after
sensor power up
-Sensor too close to display.
-Move sensor at least 15 ft. away
from display during setup.
Display message that water
flow not detected during
setup
-Sensor not properly mounted to
water meter.
-Water meter not compatible with
Pleco.
-Follow instructions on Display on
how to mount sensor to water
meter.
-Check Nudge Systems website
to verify that your water meter is
compatible with Pleco.
Display message that water
flow detected during
calibration after instruction
to close all water
-Other source of water usage
taking place during Pleco system
setup. For example, washing
machine, automatic swimming pool
water level control, etc.
-Make sure all water usage is
stopped to complete Pleco
system calibration.
Display not showing water
usage after successful
setup
-Sensor and display not paired.
-Weak sensor signal.
-Change in sensor placement on
water meter.
-After replacing sensor batteries it
is necessary to pair-up the sensor
and display by selecting the
“Pairing” option under settings.
-Move display closer to sensor
until sensor signal strength shows
at least 2 full circles (3 preferred).
-Recalibrate the system if the
sensor placement on the water
changed.
System not working after
replacing sensor batteries
-Sensor not reinitialized.
-Sensor and display not paired.
-Change in sensor placement on
water meter.
-When replacing the sensor
batteries, wait at least 2 minutes
after removal of the old batteries
before inserting the new batteries.
-After replacing sensor batteries it
is necessary to pair-up the sensor
and display by selecting the
“Pairing” option under settings.
-Recalibrate the system if the
sensor placement on the water
changed.
Wrong water usage
identification
-Incorrect or inaccurate calibration.
-Change in sensor placement on
water meter.
-Variability in water supply system.
-Repeat system calibration by
selecting “Calibration” in the
settings menu
- Recalibrate the system if the
sensor placement on the water
changed.
-Usage identification is not 100%
accurate due to variability in
water supply installations.