FAQ

Q: Is my rug safe to vacuum?
A: Vacuum your rug regularly (without a beater bar) in order to maintain the life and beauty of your rug.
This will also help reduce any potential shedding that may occur. Avoid vacuuming fringes/tassels to
help prevent fraying and destroying the edges.
Q: Why does my rug look different than the photo?
A: Rug colors, sizes, patterns may vary slightly depending on how your rug is made and the size ordered.
Due to different monitor resolutions and lighting you may notice a slight difference in color. Each
handmade rug is unique to the artisan who weaved it therefore, size and color may vary slightly in each
piece.
Q: Why is the pattern of my rug slightly different than the photo?
Patterns will be altered slightly and scaled accordingly by size and shape of the rug you choose.
Q: My rug is shedding, is this normal?
A: It is normal for new rugs to shed, vacuuming regularly will help reduce this. In shag rugs, a high
amount of shedding is normal and expected, due to the higher pile in comparison to other rug types.
This is especially true for wool shag items. In natural fiber rugs, it is common for loose fibers to break
down and pool underneath the rug surface. In addition to regular surface vacuuming, clean the floor
under the rug.
Q: Can I use my rug outdoors?
A: Unless the rug you choose specifically mentions indoor/outdoor in the title we do not recommend
using your rug outside as this can result in mold or rug damage.
Q: Is my rug kid and pet friendly?
A: We recommend polypropylene or other synthetic material rugs for use with kids and pets. These
materials are known for their durability and can be easily cleaned in case of spills. Our natural fiber,
jute, or sisal rugs are not recommended as they require more careful treatment. Hand hooked rugs
can be hazardous for pets with long nails or claws due to the nature of the weave. Wool rugs may also
be a risk for pets due to excess shedding and loose fibers posing a potential choking hazard.