User's Manual

nura

Troubleshooting

If you’re ever having trouble with your NuraLoop, read the following troubleshooting —

Please note: do not attempt to disconnect the cable that runs between the two ear buds.

This cable is not detachable.

Getting started troubleshooting

Connecting to the Nura app troubleshooting

If your NuraLoop won’t connect to the Nura app:

• Close and reopen the Nura app.

• Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable.

Your NuraLoop turns on and enters discoverable mode when it is on your head with

no cables attached.

• Check your NuraLoop is connected to your mobile device with Bluetooth. You need

to be connected with Bluetooth to use the Nura app.

• Check your mobile device and the Nura app have been updated to the latest version.

• Check your internet connection is stable.

• Delete the Nura app, restart your mobile device and then reinstall the Nura app.

• Reset your NuraLoop.

Bluetooth troubleshooting

If you’re having trouble connecting your NuraLoop with Bluetooth:

• Check your NuraLoop and device are charged.

• Check your NuraLoop and device are within 10 feet of each other.

• Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable.

Your NuraLoop turns on and enters discoverable mode when it is on your head

with no cables attached.

• Check you’re connecting to NuraLoop XXX , not NuraLoop XXX [LE].

NuraLoop XXX [LE] is your NuraLoop’s low-energy mode, which will

automatically connect after you’ve connected to NuraLoop XXX.

• Move away from other Bluetooth devices, microwaves and wireless routers to

avoid interference.