User's Manual

nura

Further troubleshooting:

• Restart your device and then try connecting your NuraLoop with Bluetooth again.

• If you’ve previously connected your NuraLoop with Bluetooth, then remove your

NuraLoop from your device’s paired device list and try connecting it again.

• Reset your NuraLoop.

Bluetooth cutting in and out?

Bluetooth is designed for short distances, so you might experience some interference

from time to time. To minimise Bluetooth interference, try the following:

• Move your paired device closer to the NuraLoop’s Bluetooth sensor,

which is in the right ear bud.

• Move your NuraLoop and device away from other Bluetooth devices,

microwaves and wireless routers.

• Update your NuraLoop and mobile device to the latest versions.

NuraLoop won’t personalise

If you’re having trouble personalising your NuraLoop:

• Changetodierentsizedeartipsandtrypersonalisingagain.

• Sit still and try not to talk during personalisation.

• Make sure you’re in a quiet place.

• Make sure your NuraLoop’s ear tips are sitting securely in your ears.

Fit your NuraLoop correctly:

Anything that sits near your ears can break the seal between your ears and your NuraLoop.

• Remove any headwear, earrings and other jewellery that sits near your ears.

• If you have long hair that sits near your ears, then tie it back for personalisation.

Still having trouble personalising your NuraLoop?

Tap Continue on the Nura app.

This automatically takes you to the next stage of personalisation.