User's Manual

nura

Sound quality troubleshooting

To get the highest sound quality from your NuraLoop:

• Use the NuraLoop analog cable to enable lossless transfer.

• Usealosslessleformat,suchasAIFF,WAVorFLAC.

• Use a lossless streaming service, such as Tidal.

• If you’re using Spotify or a similar streaming service, use the

high-quality streaming option.

• Check you’re not in Social Mode.

• Ifyou’reusingMP3orMP3-likeles,usehigh-bitrateMP3,OggorAACles.

Oruseminimum256kbps(andpreferably320kbps)leswithmoderncodecs.

• Personalise your NuraLoop again.

• The NuraLoop uses sensitive microphones to personalise, so movements,

outsidenoisesandheavybreathingcanaectyourhearingprole.

TouchDial troubleshooting

If your NuraLoop’s TouchDials aren’t working correctly:

• CheckyourNuraLoop’sTouchDialshavebeenconguredcorrectly.

• Reset your NuraLoop.

Nura app issues

Immersion troubleshooting

If your NuraLoop’s Immersion is sounding distorted, then check your Immersion

is set to a comfortable, moderate level.

Resetting your NuraLoop

If you’re having trouble with your NuraLoop and are unsure how to proceed:

1. Connect your NuraLoop to the USB-A charging cable.

2. Connect the USB-A charging cable to your computer.

3. Unplug the USB-A charging cable from your NuraLoop.

Your NuraLoop has now been reset and will function correctly.