Owner's Manual

nura

Troubleshooting

If you’re ever having trouble with your NURATRUE, read the following troubleshooting.

Resetting your NURATRUE

Device Reset

1. Hold down the touch buttons on both sides of the NURATRUE for 10 seconds to reset.

Factory Reset

1. Open the Nura app.

2. Tap Menu > Device settings > Perform Factory Reset

Note: this will delete your hearing proles.

If Your NURATRUE Won’t Charge

• Make sure you’re charging with the NURATRUE USB-C cable only.

• If you’re trying to charge with a computer, then try using a dierent USB port or a wall

charger.

• If you’re trying to charge with a wall charger, then try charging with a computer.

• If you’re attempting to charge with a USB hub, then make sure it’s powered.

If Your NURATRUE Won’t Perform the Personalisation Process

• Check our Fitting your NURATRUE guide in Getting Started to ensure you have the

correct t.

• Make sure your NURATRUE is sitting securely in your ears, remove any accessories

which sit near your ears, and if you have long hair, tie it back.

• Check there are no obstructions blocking the mesh e.g. wax build up, packaging

remnants etc. Any blockages will impact the ability of the NURATRUE to detect your

hearing.

• Make sure you’re in a quiet place, sit still and try not to talk during personalisation.

• Check you have a stable internet and Bluetooth connection

• Check your mobile device and the Nura app have been updated to the latest version.

Further troubleshooting:

1. ‘Forget’ your NURATRUE from your device’s Bluetooth settings, and pair again.

2. Reset the device you are trying to connect to.

3. Delete and reinstall the Nura app.

4. Reset your NURATRUE.

5. Clean your NURATRUE.