Owner's Manual

nura

• Check your Bluetooth connection.

• Poor call quality can be caused by a poor Bluetooth connection.

• Reset your NURATRUE.

If You’re Having Trouble With Sound Quality:

To get the highest sound quality from your NURATRUE:

• Use a lossless le format, such as AIFF, WAV or FLAC.

• Use a lossless streaming service, such as Tidal.

• If you’re using Spotify or a similar streaming service, use the high-quality streaming

option. Ensure to check the streaming quality options in the platform’s settings.

• Check the device is not in Social Mode.

• If you’re using MP3 or MP3-like les, use high-bitrate MP3, Ogg or AAC les. Or use

minimum 256kbps (and preferably 320kbps) les with modern codecs.

• Personalise your NURATRUE again.

The NURATRUE uses sensitive microphones to personalise, so movements, outside

noises and heavy breathing can aect your hearing prole.

If the Touch Buttons Aren’t Working Correctly:

1. Check your NURATRUE touch buttons have been set-up correctly via the nura app.

2. Reset your NURATRUE.

Can’t Find What You’re Looking For? Try the Following:

• Check your NURATRUE is charged.

• Check your mobile device and the Nura app have been updated to the latest version.

• Check your Bluetooth is connected.

Further Troubleshooting

1. Forget your NURATRUE from your device’s Bluetooth settings, and pair again.

2. Reset the device which you are trying to connect to.

3. Delete and reinstall the Nura app.

4. Reset your NURATRUE.

5. Clean your NURATRUE.

Need more help?

Check our in-depth online help & support site nura.co/support

You can also contact us via email and live chat at nura.co/contact

Warranty

Your NURATRUE is covered by a one-year limited warranty. Find out more at nura.co/returns