User's Manual

Troubleshooting

If you’re ever having trouble with your nuratrue pro, read the following troubleshooting.

Resetting your nuratrue pro

Device Reset

1. Hold down the touch buttons on both sides of the nuratrue pro for 10 seconds to

reset.

Factory Reset

1. Open the nura app.

2. Tap Menu > Device settings > Perform Factory Reset

Note: this will delete your hearing proﬁles.

If Your nuratrue pro Won't Charge

● Make sure you’re charging with the nuratrue pro USB-C cable only.

● If you’re trying to charge with a computer, then try using a diﬀerent USB port or a

wall charger.

● If you’re trying to charge with a wall charger, then try charging with a computer.

● If you’re attempting to charge with a USB hub, then make sure it’s powered.

If Your nuratrue pro Won’t Perform the Personalisation process

● Check our Fitting your nuratrue pro guide in Getting Started to ensure you have

the correct ﬁt.

● Make sure your nuratrue pro is sitting securely in your ears, remove any accessories

which sit near your ears, and if you have long hair, tie it back.

● Check there are no obstructions blocking the mesh e.g. wax build up, packaging

remnants etc. Any blockages will impact the ability of the nuratrue pro to detect your

hearing.

● Make sure you’re in a quiet place, sit still and try not to talk during personalisation.

● Check you have a stable internet and Bluetooth connection.

● Check your mobile device and the nura app have been updated to the latest version.

Further troubleshooting:

● ‘Forget’ your nuratrue pro from your device's Bluetooth settings, and pair again.

● Reset the device you are trying to connect to.

● Delete and reinstall the nura app.

● Reset your nuratrue pro.

● Clean your nuratrue pro.