User's Manual

● Check your Bluetooth connection.

● Poor call quality can be caused by a poor Bluetooth connection.

● Reset your nuratrue pro.

If You’re Having Trouble With Sound Quality:

To get the highest sound quality from your nuratrue pro:

● Use a lossless ﬁle format, such as AIFF, WAV or FLAC.

● Use a lossless streaming service, such as Tidal.

● If you’re using Spotify or a similar streaming service, use the high-quality streaming

option. Ensure to check the streaming quality options in the platform’s settings.

● Check the device is not in Social Mode.

● If you’re using MP3 or MP3-like ﬁles, use high-bitrate MP3, Ogg

or AAC ﬁles. Or use minimum 256kbps (and preferably 320kbps)

ﬁles with modern codecs.

● Personalise your nuratrue pro again.

The nuratrue pro uses sensitive microphones to personalise, so movements, outside

noises and heavy breathing can aﬀect your hearing proﬁle.

If the Touch Buttons Aren’t Working Correctly:

● Check your nuratrue pro touch buttons have been set-up correctly via the nura app.

● Reset your nuratrue pro.

Can’t Find What You’re Looking For? Try the Following:

● Check your nuratrue pro is charged.

● Check your mobile device and the nura app have been updated to the latest version.

● Check your Bluetooth is connected.

Further Troubleshooting

● Forget your nuratrue pro from your device's Bluetooth settings, and pair again.

● Reset the device which you are trying to connect to.

● Delete and reinstall the nura app.

● Reset your nuratrue pro.

● Clean your nuratrue pro.

Need more help?

Check our in-depth online help & support site nurasound.com/support

You can also contact us via email and live chat at nurasound.com/contact

Warranty

Your nuratrue pro is covered by a one-year limited warranty. Find out more at

nurasound.com/returns