User Manual
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TROUBLESHOOTING
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OVERHEAT PROTECTION
Once the Hot Water Dispenser is empty of water, a overheat safety protection
sensor will automatically activate and quickly shut o the Hot Water Dispenser's
power to prevent overheating. At the same time, the temperature keep warm
lights blinking when overheat protection is activated.
This Hot Water Dispenser is equipped with overheat protection sensors, but it is
extremely dangerous without water in the Hot Water Dispenser with the power on.
This might cause a re and damage to your property.
Please always keep water above the REFILL line on the water gauge to avoid any
accident.
Note:
If you still can’t solve the problem after following the troubleshooting, contact our
service center or authorized repair center for repairing.
Do not try to disassembly this Hot Water Dispenser by yourself.
It will void manufactory warranty.
The following cases are exempted from free maintenance or warranty
1. The failure to present invoice, pre-pay postage or the failure to send in the
warranty registration form to our company.
2. Damage to the Hot Water Dispenser due to inappropriate use.
3. Use for commercial purposes.
4. Damage to Hot Water Dispenser resulting from unexpected accident after
purchase.
5. Damage to the Hot Water Dispenser due to self-modication or repair.
6. Damage to the Hot Water Dispenser resulting from natural and or man-made
disasters.
TROUBLES POSSIBLE CAUSE SOLUTION
White mineral or shiny
specks oating in the
water or deposited on
the surface of the inner
lining of the Hot water
Dispenser
Mineral Crystalized in water
Tap water contain too much
minerals causing deposits on
the surface of the inner lining
Clean with citric acid.
How to clean?
See REMOVE SCALE DEPOSIT
section in this menu or the
instruction on the package of
citric acid
Odors in the hot water
Chlorine in the tap water may
cause odor
Press “RE-BOILER” to
De-ChIorine
For the rst few uses, it may
have a plastic smell in the
water because of new plastic
components.
Boil a new pot of water for few
times before normal use
Water does not pump
out smoothly
Filter might be plugged Clean the lter with citric acid
Air might be trapped in the
water pump
Open the upper lid and closed
it few times, then try again.
Does not pump water
out at all
Check that the unlock
indicator is o
Press “UNLOCK” button once
then press “DISPENSE” to see
whether it works or not
Hot water leaking
out from the nozzle
Too much water in the pot
Make sure the water is not
lled above the MAX water
level line.
No Power
Hot Water Dispenser
body case feels hot
Check the power cord
Attach power cord rmly to
both outlet and Hot Water
Dispenser
To keep water hot when at higher room temperature the
body case might reach 149°F