Programming Manual
Algovita Spinal Cord Stimulation System
Clinician Programming Manual
53
13. Troubleshooting
If the instructions in this chapter do not solve your problem, contact Nuvectra Customer Service.
Nuvectra Customer Service
If you have any questions about the Algovita System, call Nuvectra Customer Service toll-free at 1-844-727-7897 within the
United States or 1-214-618-4980.
Clinician Programmer Troubleshooting
Problem Possible Cause and Solution
Patient does not feel stimulation. e Clinician Programmer is not connected to the stimulator.
Disconnect the stimulator from any nearby Programmer Chargers, Pocket Programmers,
or Clinician Programmers, then tap the stimulator in the Navigation menu to establish a
connection.
Restart stimulation. Refer to Adding a Stimulator on page 23.
e stimulator battery is depleted, as indicated by the stimulator battery level on the
ribbon of the Clinician Programmer.
Note: Pocket Programmers and Programmer Chargers also display the battery level of a
connected stimulator.
Charge the stimulator.
Stimulation is not in an optimum location.
Adjust the assignment of the electrodes for the subprograms. Refer to Subprogram on page
30.
Stimulation is o. Although unlikely, EMI from security gates or other electronic devices
may have turned o stimulation.
Restart stimulation.
Strength of the active program is too low.
Increase the strength of the active program from the Programming screen. Refer to
Subprogram on page 30.
e impedance at the stimulation site increased.
Conduct an impedance test and review the results. If necessary, adjust the estimated
impedance. Refer to Impedance on page 33.
Patient is noticing changes (increases or
decreases) in stimulation strength.
A change in body position is aecting stimulation strength.
Patients should keep their Programmer Charger or Pocket Programmer with them to adjust
the strength or to select a new program.
Cannot start stimulation.
Clinician Programmer does not turn on.
e iPad or Pocket Programmer battery is too low.
Charge the iPad or the Pocket Programmer.
Stimulation stopped unexpectedly. e programmers were moved out of range during test stimulaion.
Move the programmers back in range. Refer to Introduction on page 7.
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