Warranty

LIMITED 50 YEAR WARRANTY

08/03/2015 Page 1

Structural Warranty

The manufacturer warrants to the original purchaser in the original installation that our product is free from

manufacturing defects; if it is installed and maintained according to the manufacturer’s instructions of installation

and maintenance.

Proper control of the environment according to the manufactures specific instructions of installation, maintenance

and moisture conditions must be observed and maintained, for the warranty to be valid. Damage due to

installation, transportation, improper use, storage, handling, maintenance or any other cause is not warranted and

evidence of damage due to any of the above will invalidate this limited warranty. Scratches, and indentations are

not warranted.

Pre-inspection Requirements

Prior to installation, the owner/installer must inspect all material to ensure that there are no visible defects and

that all materials match the order. The owner/installer assumes sole responsibility for product inspection and

acceptance of quality. Boards with visible defects should not be installed and will not be covered by the warranty.

Because the product is made of natural material, variations in color and grain will naturally occur. The

manufacturer’s warranty does not cover variations in color or variations between the samples and the installed

product. The limited warranty does not cover labor costs to repair or replace incorrect, damaged or visibly

defective material. Do not install any questionable product.

The manufacturer makes no warranty or guarantee of the quality of the installer/owners work or of a particular

installation performed by them. The manufacturer disclaims all liability for any errors or improprieties in the

installation of its products by an installer/owner.

It is the sole responsibility of the installer/owner to ensure that site conditions are acceptable for the installation

of the product. The manufacturer declines any responsibility or material failure resulting from or connected with

site conditions, maintenance or installation methods.

This limited warranty is subject to the following;

 This limited warranty is not transferable and is valid only to the original purchaser at the original installation

site.

 The wall must be installed in indoor areas in accordance to the manufacturer’s instructions, and the

manufacturer requires written verification that the existing wall was inspected and confirmed to the

manufacturer’s installation specifications.

 Relative air humidity must be in the range of 35%-55% with a room temperature range from 65˚ - 75˚ F.

Should the relative air humidity go below 35%, small cracks, checking, and/or cupping may occur and is not

warranted.

Exclusions of Warranty

This limited warranty does not cover indentations, scratches, damage caused by negligence, exposure to extreme

heat, dryness or water saturation, accidents, abuse, misuse, stains, scratches or other damage caused by animals,

failure to follow all manufacturer’s specific written instructions, insufficient protection, improper or unauthorized

alterations or repairs to the original manufactured product and or any damage caused by any other wall decor.

For greater certainty the following will void the manufacturer’s warranty;

Visible Defects - Visible defects are defects which are evident on the face of the product. Boards with visible

defects must be noted by the installer/owner and reported prior to installation so that replacement can be

supplied before installation. Boards with visible defects must not be installed. Variations in grain, pattern, color

PAGE 1
LIMITED 50 YEAR WARRANTY Structural Warranty The manufacturer warrants to the original purchaser in the original installation that our product is free from manufacturing defects; if it is installed and maintained according to the manufacturer’s instructions of installation and maintenance. Proper control of the environment according to the manufactures specific instructions of installation, maintenance and moisture conditions must be observed and maintained, for the warranty to be valid.
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LIMITED 50 YEAR WARRANTY and/or texture, nail holes, open and closed knots, mineral streaks, heart wood, sap wood, splits, checks, are common and are not considered defects; therefore no warranty shall apply. Building Settling or Uneven Walls - Building settling or uneven walls are considered to be part of the preinstallation inspection process. Do not install the product if these situations exist. The manufacturer’s limited warranties do not cover damage or defects caused by settling or uneven walls.
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LIMITED 50 YEAR WARRANTY opportunity to inspect the product installation prior to any removal or repair that will be submitted for warranty coverage. The original proof of purchase must be supplied along with a warranty claim submission. This limited warranty follows industry standards that allows for a 5% defect allowance in manufacturing defects and grading as it applies to the structural warranty and visible defects.