User Manual

(continued)
Problem
Possible Causes
Solution(s)
Display remains blank after
the test strip has been
inserted into the monitor.
1. Battery power is too low for
use.
2. Too much time has passed
between inserting the test
strip and performing
the test.
3. Test strip has not been fully
inserted into the monitor.
1. Please change the battery.
2. Reinsert the test strip into
the monitor.
3. Reinsert the test strip into
the monitor, pressing firmly.
Test results are inconsistent.
1. Not enough sample in the
test strip.
2. Test strip has expired.
3. Test strip has been damaged
due to heat or humidity so
that the sample cannot be
applied, or the speed of
application is too slow.
4. System is not performing
due to the environment
being above or below room
temperature.
1. Re-test with a new test strip
and make sure that enough
sample has been applied.
2. Re-test with a new test strip.
3. Replace with new vial of test
strips.
4. Bring the system to a room-
temperature environment
and wait approximately 30
minutes before performing a
new test.
The monitor countdown did
not start.
Test strip has not been
inserted correctly.
Use a new test strip and redo
the test.