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If there's nothing on the screen when you try to use your SHIELD TV, try the
troubleshooting steps below.
• Check that your SHIELD TV is plugged in all the way. Check the
power cord and HDMI cable.
• Check that your TV is turned on. The green light will be
illuminated if SHIELD TV is on.
• Check that your SHIELD TV isn't in sleep mode.
• Check that your TV's source input matches the HDMI port where
your SHIELD TV is plugged in. HDMI ports are usually labelled on the
back or side of a TV. Keep changing your TV input source until you get
to the HDMI input with SHIELD TV on it.
• Try using a different HDMI port. Connect your SHIELD TV to a
new HDMI port, and change the source or input on your TV to match the
new port.
• Try using a different HDMI cable. High Speed HDMI cables and
HDMI cables shorter than 3m are recommended.
• Check that your TV has an HDCP-compatible HDMI port. Some
content requires HDCP.
• Update to the latest SHIELD system update and TV firmware.
• Some HDMI to DVI adapters may not support video. If possible,
connect your SHIELD TVto an HDMI port on your TV without using an
adapter.
• Restart your SHIELD.
Refer to Optimize Video Performance.