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Here are some troubleshooting steps if your SHIELD TV won't connect to the
Internet.
If your Wi-Fi network appears on the SHIELD
If you see your Wi-Fi network listed but can't connect, try the following:
• Ensure that your SHIELD TV is not connected to your network via
Ethernet. An Ethernet connection automatically disables Wi-Fi
networking.
• Make sure you're using the correct network password.
• Restart your SHIELD.
• Check if other devices can connect to the Wi-Fi network you're
using. If not, there may be an issue with the router.
• If your router is having issues in general, update your router
firmware.
• If you're using a Wi-Fi network at a business, hotel, or school, you
may have trouble connecting. Networks at these locations don't always
work with SHIELD TV. Contact the people in charge of the Wi-Fi
network for assistance.
If your Wi-Fi network does not appear on the SHIELD
If you don't see your Wi-Fi network listed, your network name (SSID) may be
hidden.
NOTE If you are setting up your SHIELD for the first time, when
you get to the Wi-Fi network as part of on-screen setup, start at
Step 4 below.