User Manual
Table Of Contents
- Introduction
- Get Started
- SHIELD Basics
- Google Assistant on SHIELD TV
- SHIELD Settings
- Sleep Now or Restart
- Sleep Timing and Screen saver
- Add Bluetooth Accessories
- Change Wi-Fi Network
- 4K HDR Display Setup
- AVR / Surround Audio Setup
- Block Apps from Appearing in Recommendations
- Enable SHIELD to Turn on and off your TV
- AV Sync
- About SHIELD Screen
- How to Change the Account on your SHIELD
- Reset SHIELD
- Advanced Setup
- How to Use Headphones and Headsets with Your Controller
- USB Audio Setup
- How to Use USB Storage Devices
- How to Increase Your Storage
- How to Add Network Storage
- Audio Routing Policy
- Webcam Setup
- Video Projector Setup
- Desktop Display and USB Input Setup
- Adjusting Resolution and Refresh Rate
- Adjusting Visual Dynamic Range
- Color Space and HDR
- Logitech Harmony Remote Setup
- How to Transfer Content to SHIELD
- Control Volume from TV, AV Receiver or Soundbar
- NVIDIA Games
- Plex Client & PLEX Media Server
- Samsung SmartThings on SHIELD
- Google Cast
- SHARE
- GeForce NOW Games
- NVIDIA Gamestream
- Troubleshooting SHIELD
- Connecting and Accessory Issues
- My SHIELD remote won't connect with SHIELD.
- My SHIELD remote fails to apply a software update.
- My SHIELD controller won't connect with SHIELD.
- My SHIELD controller fails to apply a software update.
- My Bluetooth accessory won't connect with SHIELD.
- My SHIELD controller does not power on after charging it.
- Audio & Video Issues
- Google Play Issues
- Networking Issues
- GeForce NOW Issues
- Network test detected a "Poor network" or "Network error."
- I have all the requirements to run GeForce NOW. However, sometimes the GeForce NOW network test allows me to play GeForce NOW, and sometimes it doesn't. Why is this?
- I was idle and GeForce NOW disconnected me from my game. Can I log back onto GeForce NOW and rejoin my game where I left off?
- Why am I getting a message, "You have reached the session time limit and will be terminated in 5 minutes" when playing GeForce NOW?
- I'm experiencing a lot of audio cracking, audio cutoff, or video stuttering.
- GeForce NOW network test detected a "Poor WiFi" or "Poor WiFi Signal."
- If there is network interruption can I rejoin my game where I left off?
- Other Hardware Issues
- Connecting and Accessory Issues
- How to Optimize Internet and Video Performance
- SHIELD Legal
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• Check that your Ethernet cable is connected from your SHIELD TV to your
router or Ethernet port.
GEFORCE NOW ISSUES
Network test detected a "Poor network" or "Network
error."
This generally happens because of poor networking. Please make sure you meet the network
requirements to run GeForce NOW.
For an amazing GeForce NOW experience, we recommend the following:
• Internet connection with at least a 10 Mbps download speed
• Home network with 60 ms or less ping time to a GeForce NOW server. Please
visit this website to find out where our GeForce NOW servers are located:
http://shield.nvidia.com/game-streaming-with-geforce-now
• NVIDIA GameSream™-ready 5 GHz Wi-Fi router
I have all the requirements to run GeForce NOW.
However, sometimes the GeForce NOW network test
allows me to play GeForce NOW, and sometimes it
doesn't. Why is this?
GeForce NOW performs a network test each time you launch the app to determine your current
network performance. There may be problems with your network at different times during the
day. You should contact your Internet Service Provider (ISP) to see what you can do to improve
it. Also, check to see whether you have an NVIDIA GameStream™-Ready 5 GHz Wi-Fi router:
http://shield.nvidia.com/routers
I was idle and GeForce NOW disconnected me from
my game. Can I log back onto GeForce NOW and
rejoin my game where I left off?