Troubleshooting Guide

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Questions, problems, missing parts?
Before returning to your retailer, call us at 1-866-627-3435, 8 a.m.-6 p.m., EST, Monday-Friday, or email
us at [e-mail]. Or visit our website at www.oase-livingwater.com
Storage/Winterization
● Put the unit out of operation at water temperatures below 46 °F (8 °C) or, at the latest, when freezing temperatures are
to be expected.
● Thoroughly clean the unit, check for damage.
● Ensure that the storage place is inaccessible to children.
Wear parts
The impeller unit is a wear part and is excluded from the warranty.
Disposal
Do not dispose of this unit with domestic waste! Disable the unit beforehand by cutting off the cables. Further
information about the recycling of this product can be obtained from your local municipal authority.
Issue Cause Solution
The unit is not
performing its
suction function
Power supply not connected Connect pump power supply, check the supply lines to make sure
the voltage is correct
Impeller blocked, shaft broken Remove the inlet screen and/or pump cover, and impeller
housing to expose the impeller. Turn the impeller to ensure that it
is not broken or jammed by debris. Also check to make sure that
the ceramic shaft or bearings are not broken.
Pump is not completely
submerged
Completely submerge the pump or make sure inline setup is
completely below the water line.
Insufcient ow Pump is not completely
submerged
Completely submerge the pump or make sure inline setup is
completely below the water line.
Screen clogged Clean
Tubing blocked Clean or replace tubing
Tubing kinked Eliminate kink, replace tubing if it is damaged
Excessive ow loss in the
tubing due to friction
○ Reduce tubing length to reduce frictional loss
○ Select larger hose diameter, adapt stepped hose adapter to
hose diameter.
Pump overload. The ow is
automatically stopped to protect
the pump.
○ Clean the pump housing and impeller assembly
○ Reduce the ambient temperature (e.g. ensure that the specied
water temperature is adhered to, avoid direct sunlight)
Impeller worn Replace impeller
Unit switches
off after a short
running period
Excessive soiled water Clean impeller housing, bearing and impeller assembly
Impeller blocked, shaft broken Remove the inlet screen and/or pump cover, and impeller
housing to expose the impeller. Turn the impeller to ensure that it
is not broken or jammed by debris. Also check to make sure that
the ceramic shaft or bearings are not broken.
Water temperature too high Maximum water temperature: +95° F (+35 °C)
Troubleshooting