FAQs

FAQs
Q How do I install a No-Caulk Shower Drain (step-by-step)?
A Contact our customer service department and they will be happy to send you a copy of the instruction
sheet and exploded view drawing.
Q When would a Closet Flange Spacer Kit be used, and how is it installed?
A The Closet Flange Spacer Kit is used when the nished oor of your bathroom is higher than the bottom
of the existing toilet ange. After the toilet has been removed, you must remove the existing toilet bolts
and clean all the old wax off the existing toilet ange. Decide how much height is needed in order for
the bottom of the top ange to be parallel with the nished oor height. You should replace the existing
ange if it is broken or rusted badly; the spacer kit will not work for this application. After conrming
the existing ange is in good condition, install the new extra-long toilet bolts into the ange. You can
use the gaskets which come with the kit to seal between multiple PVC spacers, but 100% silicone is
recommended between top of the existing ange and the bottom of the rst spacer. This will ensure that
all voided areas are water tight between the transition points. After the desired height is reached, the at
washers and 1/4" nuts are threaded onto the extra-long bolts. This will compress and hold the spacers in
place. It is recommended that you try and secure the new spacer or spacers to the suboor through the
four holes molded into the spacers. You can now install a wax seal and nish the toilet installation. Never
use one of the seals in place of the wax seal. THE TOILET WILL LEAK WHEN FLUSHED!
Q How do you remove a Snap-Tite strainer?
A The easiest way to remove the strainer is to weave a string or small wire through two openings near the
edge of the strainer and pull straight up. It is not recommended that you pry the corner up because it
could damage the shower base surface. When you are ready to reinstall the strainer, simply line it up
over the drain body and press down evenly.
Q If a Backwater Device is installed, can you use the plumbing xtures within the home during
a heavy rain storm?
A You will have to pay attention to the drains for signs that the Backwater valve is closed. If the valve is closed, the
water will not be able to pass through it and will back up through the lowest drain in the home (oor drain or
shower base in the lowest level of the home). The drains will also gurgle as water is being let out of the xture.
Drains and Closet Flanges