2020-1

Antivirus Exclusions
The information on this page is designed to assist IT managers and IT professionals decide
what anti-virus strategy to follow with consideration to PrintShop Mail and their internal
requirements and needs. This page describes the mode of operation and the files and folders
used by PrintShop Mail as well as the files, folders and executables that are recommended to
be ignored for best possible performance and to avoid issues caused by antivirus file locks.
IT managers and IT professionals then may decide the anti-virus strategy to follow for their
internal requirements and needs depending on the statements outlined herein.
Directories and folders
All Connect applications are installed under an arbitrarily selectable main folder. If the default
installation folder options were used, this installation folder would be %PROGRAMFILES%\Objectif
Lune\OL Connect.
The installation folder will hold all the executable files and other files and folders required for
the operation of the whole product suite. All these files and folders remain static after
installation. It depends upon the company virus protection strategy, if such files and folders will
be monitored or not.
We do, however, recommend that the following file or folders be excluded from antivirus
protection.
Working folders
Working folders for Connect are created and used on a per-user-basis under the respective
user's profile folder, accessible on Windows with the standardized system variable
%USERPROFILE% in the subfolder "Connect". Working folders are:
l %USERPROFILE%\Connect\filestore: This folder will hold non-intermediate files
for the operation of Connect. Files in this folder will be used frequently, but not with a high
frequency. Supervising this folder with a virus protection system should not have too
much of an impact on the speed of the whole Connect suite.
l %USERPROFILE%\Connect\logs: As the name implies, log files are created and
updated here. These log files are plain text files. Virus protection may have an impact on
the speed of the whole Connect suite.
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