2018.1

Table Of Contents
other virtual environments (such as Parallels, Xen and others) are not supported at this
time.
Terminal Server/Service
PlanetPress Connect does not support Terminal Server (or Terminal Service) environment as
possible under Windows 2000, 2003 and 2008. This is to say, if Terminal Service is installed
on the server where PlanetPress Connect is located, unexpected behaviours may occur and
will not be supported by Objectif Lune Inc.. Furthermore, using PlanetPress Connect in a
Terminal Service environment is an infringement of our End-User License Agreement.
Remote Desktop
Tests have demonstrated that PlanetPress Connect can be used through Remote Desktop. It is
however possible that certain combination of OS could cause issues. If problems are
encountered, please contact OLSupport and we will investigate.
PlanetPress Connect 1.3 and later have been certified under Remote Desktop.
64-bit Operating Systems
PlanetPress Connect is a 64-bit software and can only be installed on 64-bit operating systems.
Antivirus Considerations
l Antivirus software may slow down processing or cause issues if they are scanning in
temporary folders or those used by PlanetPress Connect. Please see KB-002: Antivirus
Exclusions for more information.
l Antivirus software might interfere with installation scripts, notably a vbs script to install
fonts. McAfee, in particular, should be disabled temporarily during installation in order for
MICR fonts to install and the installation to complete successfully.
Windows Search Indexing Service
Tests have concluded that the Windows Search service, used to provide indexing for Windows
Search, can interfere with Connect when installing on a virtual machine. If the installation
hangs during the last steps, it is necessary to completely disable this service during installation.
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