2.2

PrintShop Web User Guide | 20
An order with the status Ordered can be set to the On hold-status by the customer and will be
placed in the On hold-folder. Orders with the quote request status are placed in the On hold folder,
waiting for a price to be set. If a price is added the customer can accept the print job by ordering or
releasing the order or reject the print job by deleting the order.
As soon as an order is placed in the Approved folder, your customers can no longer change the
status of the order. It is possible for your customers to track their personal orders via the My orders
folder, or (if they have the necessary access rights) via the My departments or My company folder.
Important: When the order reaches the Shipping state the customer can set the status of the
order to Completed. When an order is not delivered to your customer, the job status should be
changed to Completed by the operator or production manager when the order is dispatched.