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PrintShop Web Administrator Guide | 43
Adjust order status
The status of an order can be changed in the Order Manager:
1 Click Order Manager. An overview of orders with the status Approved appears:
The order overview. Click a job to modify, or select the check box and adjust the job status
Change the status of the print job by clicking the print job and click In-plant. The order will be placed
in the In-plant-folder. One or more print jobs can also have their status adjusted by clicking on the
check box in front of the print job line and than click In-plant. The adjusted order is directly visible in the
In-plant-folder.
A print job with the status Ordered can be set to the On hold-status by your customers and will be
placed in the On hold-folder. Print jobs with the status On hold can only change status by selecting the
print jobs in the On hold-folder and clicking Order or Approve. Quoted orders are also placed in the On
hold folder, waiting for a price. If a price is added your customer can accept the print job by ordering or
releasing the job or deleting it. For more information see Add a price to a quote request.
As soon as an order is placed in the In-plant folder, your customers can no longer change the status of
the order. It is possible for your customers to track their personal orders via the My orders folder, or (if
they have access rights) via the My departments or My company folder.
Important: The customer can change the job status to Completed by selecting the print job
in the Order Manager within the Shipping-folder and selecting Completed. The print job is
added directly to the Completed-folder. When a print job is not delivered to your customer,
the job status should be changed to Completed by the Printing Company when the print job is
dispatched.
Delete print jobs
The delete option is enabled if the user has sufficient access rights. To delete a print job select the
check box prior to the item.