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PrintShop Web Administrator Guide | 59
The Order Properties page consists of a details section and an overview of the jobs belonging to
this order. The Action Bar along the top contains a range of buttons to change the status of the
order, edit the order details and delete the order. The set of status change icons that are visible
depends on the current status of the order.
3 Click a status item in the Action Bar to change the status of the order.
An order with the status Ordered can be set to the On hold-status by the customer and will be
placed in the On hold-folder. Orders with the quote request status are placed in the On hold folder,
waiting for a price to be set. If a price is added the customer can accept the print job by ordering
or releasing the order or reject the print job by deleting the order. For more information see Add a
price to a quote request.
As soon as an order is placed in the Approved folder, your customers can no longer change the
status of the order. It is possible for your customers to track their personal orders via the My orders
folder, or (if they have the necessary access rights) via the My departments or My company folder.
Important: When the order reaches the Shipping state the customer can set the status of the
order to Completed. When an order is not delivered to your customer, the job status should be
changed to Completed by the operator or production manager when the order is dispatched.