User's Manual

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14. Trouble Shooting
Problem
Cause
Solutions
If your radio
can connect to
the network
successfully,
but is unable
to play
particular
stations
• The station is not broadcasting at this
time of the day (remember it may be
located in a different time zone).
• The station has too many people trying
to attach to the radio station server and
the server capacity is not large enough.
• The station has reached the maximum
allowed number of simultaneous
listeners.
• The link on the radio is out of date. This
is updated automatically every day, so
the next time you turn on the link will be
recognised.
No sound
• Adjust the volume level of the external
powered speaker.
• Please check if the power of the external
powered speaker is switched on.
Radio got freeze
or no response
Carry out a reset as follow:
On the radio unit, press the and
buttons together until the radio is off
(screen is blank), then release both
buttons. 
No
DAB/FM
reception
• Please carry out “Factory Reset” on the
radio and extend the antenna.
• Move the radio close to the window.
• Please check that the aerial is extended
for the maximum signal strength and
adjust the direction to improve reception.
• Check that you do not have other
electrical equipment too close to your
radio, causing interference.
DAB/FM Radio
reception is poor