User Manual

E15
 If the top panel becomes dirty or smudged with fingerprints it may be cleaned with a soft
cloth slightly dampened with a mild soap and water solution. Never use abrasive cloths or
polishes, as these will damage the finish of your unit.
CAUTION: Never allow any water or other liquids to get inside the unit while cleaning.
Note: This unit is not magnetically shielded and may cause color distortion on the screen of
some TVs or video monitors. To avoid this, you may need to move the unit further away from
the TV or monitor if unnatural color shifts or image distortion occurs.
TROUBLESHOOTING GUIDE
Should you experience difficulties in the use of this player please refer to the following chart or
call 1-800-777-5331 for Product Service and Support.
Symptom Possible Problem Solution
The unit is disconnected
from the AC outlet.
Reconnect to the AC outlet. The unit does not
respond (no
power)
The AC outlet has not
power.
Try the unit on another outlet.
Unit is ON but
there is low or no
volume
The volume control has
been turned all the way
down.
Turn the Volume control to a
higher output.
Speaker is off or not in WiFi
mode.
Turn on speaker and select WiFi
mode.
WiFi network is incorrect or
malfunction.
Select correct Wifi network, Try
your other device to ensure your
WiFi network is working properly.
Cannot connect to
WiFi network
App is not installed properly
Uninstall then reinstall the app,
power the speaker Off, then On,
and restart setup by use WPS
button.
Alexa speaker is not in
same WiFi network of your
smartphone.
Use the same WiFi network for
speaker & your smartphone.
Speaker is not set up for
Amazon Alexa.
Set up speaker by following the
set up steps in the manual.
You have not select casting
to speaker.
Select speaker in your
smartphone screen.
Bluetooth speaker is not
linked with the cell phone.
Go through “Bluetooth
Operations” process to link the
speakers.
No Sound
Speaker placement out of
range.
Relocate the speaker within
Bluetooth operating range
JSB-550 is not connected to
your WiFi network.
Use Muzo app to connect
JSB-550 to your WiFi network.
You have not login your
Amazon Alexa account.
Create and login your Amazon
Alexa account.
Alexa voice
control not
function.
JSB-550 microphone is
disabled
Tap the POWER button to
enable the microphone.