Warranty

Warranty Coverage
Subject to the conditions, exclusions and limitations
stated herein. ODL Incorporated (ODL) warrants that
its entrance components product (Product) is free
from defects in material and workmanship that would
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recommended use.
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(Customer) of the Product from ODL. This warranty
does not extend to the ultimate consumer, and this
warranty is not intended to be conveyed to the
ultimate consumer or to be brought to the ultimate
consumer’s attention in connection with the sale of
any goods of which the Product becomes component.
THE DURATION OF THIS WARRANTY BEGINS
ON THE DATE OF PURCHASE BY THE CUSTOMER
AND EXTENDS FOR THE FOLLOWING PERIODS:
1. Twenty-year warranty for the insulated glass
component of the Product. For the High
Performance, FiberPro and FiberMate frame
components, ODL must receive this written
claim within the products lifetime.
2. One-year warranty for all other components of
the Product.
3. If the product uses FiberMate®, FiberPro™,
or High Performance® frame materials, there is a
lifetime limited warranty on the frame components.
4. If the product is a Light-Touch® Internal
Blind, twenty years on operation of the Blind,
insulated glass seal and the external control
mechanism attached to the glass.
5. If the product is a Doorglass Shade: ten-year
warranty on the operation of the shade, the
fabric, and the external control mechanisms
attached to the glass.
6. If the product is an ODL Severe Weather®
Doorglass unit: a twenty-year warranty for the
insulated glass seal, and operation of the blind
and external controls.
7. If the product is a Pro-Series Ventilating
doorlight (ODL Model 799 only) twenty-year
warranty for all components of the product.
8. If the product is a Veranda™ external grille,
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9. If the frame is PVC material (Built and sold by
ODL Canada) there is a 5-year limited warranty
on the frame components.
Exclusions From Coverage
This warranty does not cover:
1. Defects or damages arising out of shipment by
common carriers, private transportation or other
means of transportation.
2. Defects or damages arising out of improper
handling, cleaning, or maintenance, defective
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not in accordance with ODL’s instructions)
accident, act of God, intentional human acts,
misuse, abuse, or any circumstances beyond the
control of ODL.
3. Product installed in or submitted to high heat
conditions, high moisture conditions, high
vibration, or extreme temperature changes.
4. Product installed in sloped glazing.
5. Product containing plastic components,
installed in high heat conditions, such as behind
a storm door, or painted a dark color.
6. Product subjected to stress resulting from localized
application of heat, movement of building
and or building components, or expansion or
contraction of framing members.
7. Labor, shipping, or other charges incurred or
claimed by the Customer.
8. Accessories manufactured by persons other than ODL.
9. Product manufactured prior to April 1, 1986.
Inspection and Discovery of Defect
It is the Customer’s responsibility to inspect the
Product immediately upon receipt of shipment.
If a defect covered upon such inspection, then the
Customer must follow the Warranty Claim Procedures
set forth below.
ODL shall have no obligation under this warranty
with respect to any defect reasonably discoverable
upon immediate inspection after the Product has been
installed (or otherwise used). If a defect occurs after
receipt of shipment within the warranty period, then
the Customer must also follow the Warranty Claim
Procedures set forth below.
Warranty Claim Procedures
The Customer must adhere to the following procedure
in order to make a claim under this warranty:
1. The Customer must present a written claim to
ODL Incorporated, 215 East Roosevelt Avenue,
Zeeland, MI, 49464, within 30 days after
discovering a defect. For the High Performance
Frame component, ODL must receive this
written claim within the Products lifetime. For
the insulated glass component, Light-Touch
Internal Blind Insulated Unit or Mechanism,
or the Pro-Series Ventilating doorlight, ODL
must receive this claim within the twenty-year
warranty period. For all other components of the
Product, ODL must receive this claim within the
one-year warranty period.
2. The Customer must use reasonable diligence to
include in the written claim all of the following:
a. Adequate description of the claim
defect(s).
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c. Exact Product size.
d. Date Product was manufactured (this
date is permanently stamped inside the
sealed glass on the aluminum tubular
spacer).
e. Date of the Customer’s purchase, the
place of purchase, the purchase price
and the date of delivery to the Customer.
3. The Customer must, if requested by ODL permit
ODL or it’s representative to inspect the product.
Remedies
After receiving a valid claim, ODL will, at its
option, either (A) repair the Product, or (B) provide a
replacement Product (or part, as appropriate) of like
kind and design.
Replacement of the insulated glass component
or a Light-Touch Internal Blind Insulated Unit or
Mechanism component of the Product will result in
the following charge to the Customer based on the
percentage of ODL’s then current wholesale price for
a comparable Product:
Period After Amount of Charge
Purchase (years) to Customer
0-5 none
6 20%
7 30%
8 40%
9 50%
10 60%
11-15 70%
15-20 80%
If ODL elects to provide a replacement Product, the
limited warranty on the replacement Product will last
for the balance of the warranty on the original Product.
If the Customer fails to provide satisfactory proof of
the date of purchase, the date of manufacture shall be
used instead.
ODL’s liability under this warranty is limited to
either (A) or (B) above, and ODL will in no event be
responsible for shipping, labor, removal of original
Product, installation of Product, expenses, or other
charges, costs or claims incurred by the Customer.
Disclaimer Of Warranty
ODL MAKES NO IMPLIED WARRANTY,
INCLUDING A WARRANTY OF MERCHANT-
ABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, WITH RESPECT TO THE PRODUCT
OR ANY REPLACEMENT, AND ODL MAKES
NO OTHER WARRANTIES, EXPRESSED OR
IMPLIED, STATUTORY OR OTHERWISE,
WITH RESPECT TO THE PRODUCT (OR ANY
REPLACEMENT). EXCEPT TO THE EXTENT
PROVIDED HEREIN.
Limitation Of Remedies
THE REMEDIES SET FORTH ABOVE ARE THE
CUSTOMER’S EXCLUSIVE REMEDIES FOR
BREACH OF WARRANTY OR NEGLIGENCE.
IN NO CASE SHALL ODL BE LIABLE TO THE
CUSTOMER OR ANY OTHER PERSON
FOR ANY GENERAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES.
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both ODL and the Customer, this warranty is the
complete and exclusive warranty related to the
Product, and it supersedes all earlier agreements
and other communications relating to the Product.
No employee of ODL or any other party is authorized
to make any warranty in addition to this warranty.
Invalidation of any one or more of the provisions of
this warranty shall not invalidate or affect one of the
other provisions.
This warranty is not transferable.
Effective February 28, 1994.
DOORGLASS
Limited Product Warranty for Entrance Components
213100 (4/13)