Operation Manual

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22
WarrantyConditions
The following conditions comprise the requirements and scope of our warranty
conditions and do not affect our legal and contractual warranty obligations.
We offer a warranty on our products in accordance with the
following conditions:
1. AXDIA products are covered by a 24 month warranty. We will resolve
damages or defects on AXDIA products free of charge within 12 months of
the purchase date under the following warranty conditions. For any damage
or defect determined later than 12 months after the purchase date, proof of a
manufacturing fault must be submitted for repair under warranty.
The warranty does not cover batteries and other parts, which are considered
consumables, parts that break easily such as glass or plastic or defects
based on normal wear and tear. There is no warranty obligation in the event
of marginal differences compared to the target appearance and workmanship
provided these have a negligible effect on the product's fitness for use, in the
event of damage caused by chemical or electrochemical effects, by water or
generally from abnormal conditions.
2. The warranty will be performed in such a way that we shall decide whether to
repair the defective parts or to replace them with working parts free of charge.
AXDIA reserves the right to exchange the product for a replacement product
of equal value if the product that is sent in cannot be repaired within a
reasonable time or at reasonable cost. The product can also be exchanged
for a different model of the same value. Requests cannot be made for repairs
to be carried out on site. Parts that have been replaced or exchanged
become our property.
3. The warranty claim does not apply if repairs or other work is carried out by
unauthorized persons or if our products are equipped with additional parts or
accessories that are not approved for our products.
4. Warranties that have been activated do not cause the warranty period to be
extended, nor do they trigger a new warranty period. The warranty period for
any replacement parts installed ends with the warranty period for the entire
product.
5. Any other or further claims are excluded, especially those for replacement
due to damage caused outside of the product, provided there is no obligatory
legal liability. We therefore accept no liability for accidental, indirect or other
consequential damage of any kind, which leads to usage restrictions, data
loss, loss of earnings or interruption to business.
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service
Center by e-mail, fax or phone (see below for contact details). You can also
use the service form on our website or on the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is
determined that a warranty claim exists, you will be given an RMA number
(Return Material Authorization) and you will be asked to send the product to
AXDIA.