User's Manual

OJMAR 94
5. FAQS
5.1 FAQS
QUESTION
CAUSE
SOLUTION
The following message is
displayed on attempting to
read a key: “Check the
programmer's connection.
It may be turned off or
disconnected”
Communications have not
been established with the
programmer.
Check that the
programmer:
• Is correctly connected to
the USB port.
• The programmer drivers
are correctly configured.
See Sections 2.4 and 2.5.
• Communications have
been established with the
programmer from the OTS
Management Software. See
Section 4.17.
• Select the correct
programmer model:
CNReader or Ojmar.
On creating a cancellation
key, the following message
is displayed when the
database is selected: “There
are no keys assigned to
users in the database”
• There is no user in the
database.
• No key has been created.
• User keys (free or
dedicated) have been
created but no user from
the database has been
assigned to them.
There must be at least one
user and one key (free or
dedicated) to which a user
has been assigned.
The following message is
displayed on attempting to
connect to the programmer:
“No COM port on the list is
of the OTS type”
The programmer type is
incorrect.
Select the correct
programmer model:
CNReader or Ojmar.
The following message is
displayed on attempting to
read or record a key: “No
key on the programmer”
No key has been placed on
the programmer or it is
incorrectly placed.
Place a key on the
programmer within the
reading limits.